Sumsub's compliance and fraud investigation hub is an AI-powered workspace built for financial and compliance teams. It brings together user verification, transaction monitoring, and risk scoring in a single dashboard, enabling officers to:

Investigate suspicious activity.
Manage and resolve KYC, AML, and KYB cases.
Export audit-ready reports.

The hub consolidates document verification results, payment histories, and internal audit notes into one workspace. A built-in AI assistant generates instant case summaries, behavioral risk analysis, and recommended next steps to support faster, more consistent decision-making.

Benefits of Sumsub Case Management

Our Case Management solution offers the following benefits:

Automated case data collection and case assignment minimize routine and reduce operational costs.
Quicker prioritization of cases based on blueprints.
Centralized storage of device, behavioral, and transactional data.
Easy escalation and transfer of cases to specialized officers without errors or miscommunication.
Clear, automated audit trails and reports for regulatory reviews, mitigating compliance risks and fines.

How Sumsub Case Management works

Our case management flow is designed to seamlessly take each case from its initial point to resolution.

Most steps of the flow, such as case creation and assignment, are automated. However, if manual interference is required, you have all the options for it:

A case is created based on the rules you set in the Rule manager and/or Workflow Automation.
The case is assigned to a compliance officer based on the blueprint you selected for it or is put in the general queue.
The case is reviewed and resolved by the dedicated officer(s).
A regulatory report is generated.