Sumsub offers an AI-powered compliance and fraud investigation hub designed for financial and compliance teams.

It centralizes user verification, transaction monitoring, and risk scoring into a single dashboard, allowing your officers to investigate suspicious activity, manage and resolve KYC, AML, or KYB cases, and export audit-ready reports.

Sumsub centralizes everything from document verification and payment histories to internal audit notes in one workspace, and an intelligent AI tool generates instant case summaries, behavioral risk analysis, and actionable next steps to accelerate decision-making.

Benefits of Sumsub Case Management

Our Case Management solution offers the following benefits:

• Automated case data collection and case assignment minimize routine and reduce operational costs.
• Quicker prioritization of cases based on blueprintshttps://docs.sumsub.com/docs/setting-up-blueprints.
• Centralized storage of device, behavioral, and transactional data.
• Easy escalation and transfer of cases to specialized officers without errors or miscommunication.
• Clear, automated audit trails and reports for regulatory reviews, mitigating compliance risks and fines.

How Sumsub Case Management works

Our case management flow is designed to seamlessly take each case from its initial point to resolution.

Most steps of the flow, such as case creation and assignment, are automated. However, if manual interference is required, you have all the options for it.

1. A case is created based on the rules you set in the Rule manager and/or Workflow Builder.
2. The case is assigned to a compliance officer based on the blueprint you selected for it or is put in the general queue.
3. The case is reviewed and resolved by the dedicated officer(s).
4. A regulatory report is generated.

Manage cases

Prioritize cases

Automate regulatory reporting