Since Sumsub is a data processing company, in specific cases when it is prescribed by the regulation of a certain country (for instance in the US), we must ensure that applicants undergoing verification give their consent to process their data. This way, we stay compliant with regulations including the presence of the consent screen in the process of verification which is mandatory for Sumsub as a data processor and our clients as data controllers.

How it works

By default, the consent screen is shown at the beginning of verification and allows your applicants to give their consent to the terms and conditions of data processing.

Depending on the steps chosen in your verification level settings, there will be different options and scenarios of showing the consent:

• A verification level including only the Questionnaire and/or Applicant data steps allows you to skip the consent screen in the level settings as no biometry is involved when passing the mentioned steps.
• The Applicant actions level type that is used for additional verification after onboarding does not imply showing the consent.
• The Workflow Builder levels take into account all the conditions, as described above. But if your applicant undergoes Questionnaire or Applicant data level verification, and then they are transferred to any other level, such as one with providing documents, they will see the consent screen.

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Mind the additional conditions that may affect showing the consent screen:

• If applicants give their consent during onboarding, they will not see the consent screen when passing actions.
• If applicants pass onboarding checks that include only the Applicant data / Questionnaire steps, they will need to give their consent during further additional verification that implies other steps.
• Applicants may be asked to give their consent during both onboarding and additional verification if the consents are not the same in each case.

Set up consent screen

When verifying applicants, you have a few options of adjusting the consent screen or skipping it in your verification flow altogether.

Skip consent for some verification steps

You can avoid displaying the consent by selecting the Skip consent screen checkbox in the level configuration if there are only the Questionnaire or Applicant data steps included in the verification level. Otherwise, the checkbox will not be shown.

Use custom consent

When adding your own consent, you can provide a new consent in the form of a text or a link and change the custom paragraph that is shown on the screen.

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Note

Above the Continue button, the consent screen shows two paragraphs describing the major terms of giving consent to data processing, and only the second paragraph is customizable.

The rest of the consent screen text cannot be changed or translated.

Provide custom consent

To add your consent to data processing, navigate to the level configuration, and scroll down to Consent for data processing settings. There are two ways to do so, from which you should choose one option that is more convenient for your case:

• Provide the Consent link that leads to an external source (a website). The link will be opened in a separate tab.
• Paste the Consent text that will be shown via the WebSDK and can be changed in SDK Translations.

Adjust custom paragraph

To change the custom paragraph text:

1. In the Dashboard, open the SDK Translations page.
2. Select the Common section.
3. Find the defaultDescription string and change the text.