Approve and decline applicants manually

You can approve and decline applicants manually in case the verification decision was made incorrectly.

To approve and decline applicants:

1. In the Dashboard, go to the Applicants section and open an applicant profile.
2. In the Review Panel section, click Start manual check again.
   • For documents and selfies, click Return to review and set the temporary and final rejection labels as necessary.
   • For watchlists, change Match status to False positive.
   • For Liveness & Face match and Summary, manually edit the check results as necessary by clicking the pencil icon.
3. Return to the Review Panel section and, depending on your verdict, click Accept or Decline.

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Note

• Avoid picking profiles that are in the Processing status for manual review and making any other changes to such profiles.
• If the Start manual check again button is inactive, this means that no changes have been made to the profile since the last check. You can start a new check only after resetting the profile.