Ongoing document monitoring is a process where, once a day, the system looks for applicants that have an active identity document containing a suitable validity date.

The validity date may be less than or equal to the present day or the present day minus the number of days specified in the settings. Such applicants are assigned the Pending status and their documents are rechecked for validity.

If the documents are expired, applicants receive the Resubmission requested status, and once the new documents are submitted, applicants will be verified again and get the corresponding verification status.

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Tip

Learn more about the verification statuses in this article.

Configure ongoing document monitoring

Configure ongoing document monitoring to make sure your applicants submit active documents:

1. In the Dashboard, open the Ongoing Document Monitoring page.
2. Choose the document validity option that suits your particular case.
3. Save your changes.

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Note

The change takes effect within 24 hours for applicants created before the setting was enabled.