Ongoing document monitoring is a process where, once a day, the system looks for applicants that have an active identity document containing a suitable validity date.

The validity date may be less than or equal to the present day or the present day minus the number of days specified in the settings. Such applicants are assigned the Pending status and their documents are rechecked for validity.

If the documents are expired, applicants receive the Resubmission requested status, and once the new documents are submitted, applicants will be verified again and get the corresponding verification status.

Configure ongoing document monitoring

Configure ongoing document monitoring to make sure your applicants submit active documents:

1. In the Dashboard, go to Global settings → User verification and open the Ongoing Document Monitoring tab.
2. Select the Enable checkbox.
3. In the Request new ID document section, select when to request a new ID document:
   1. On the expiry date — request a new ID document when the current one expires.
   2. Before expiry — request a new ID document a specific number of days before the current one expires.
   3. After expiry — request a new ID document a specific number of days after the current one expires.
4. In the Request new bank card section, select when to request a new bank card:
   1. On the expiry date — request a new bank card when the current one expires.
   2. Before expiry — request a new bank card a specific number of days before the current one expires.
5. Click Save changes.