Ongoing document monitoring

Track document expiration dates to automatically reject applicants whose documents are no longer valid.

To make sure the submitted documents are valid:

  • Once a day, the system looks for applicants that have an active identity document containing a suitable validity date. The validity date might be less than or equal to the present day, or the present day value minus the number of days specified in the settings. Such applicants are assigned the Pending status and their documents are rechecked for validity. If the documents are expired, applicants receive the Rejected status.
  • Upon rejection, an applicant gets a Resubmission requested status.
  • Once the new documents are uploaded, the applicant will be verified again and get the corresponding verification status.

Set up ongoing monitoring rules

Configure ongoing document monitoring to make sure your applicants submit active documents:

  1. In the Dashboard, go to the User verification page.
  2. In the Minimum residual validity of ID document section, choose the option that suits your particular case.
  3. Save your changes.