Cases help you streamline transaction monitoring by allowing officers to consolidate multiple alerts for one applicant into a single case. The feature aids in managing workload efficiently and enables the analysis of transaction patterns to support and enhance decision-making.

In the main page view, you can find three tabs dividing the cases into different stages:

• Active cases
• Assigned to me
• Resolved cases

Case statuses

There are the following statuses in which a case may be:

• Open — a case has been created and is waiting for an officer’s review.
• Under review — a case is being reviewed by an officer.
• Awaiting user — an applicant’s response/action has been requested.
• On hold — a case has been postponed due to some reasons.

Add transaction to case

Transactions can be added to a case manually or via transaction monitoring rules.

Add transactions manually

To add transactions manually, do any of the following:

• In the Dashboard, go to Transactions and Travel Rule, select the checkbox on the left of the transaction name and click Add to case.
• In the Dashboard, go to Transactions and Travel Rule, open any transaction from the list, and click Add to case in the upper-right corner.
• Open an applicant profile and go to the Transaction monitoring tab, select a transaction from the Applicant Transactions list, and click Add to case.

Add transactions via rules

To add transactions via rules:

1. In the Dashboard, open the Rules page.
2. Select a rule from the list and click Edit.
3. In the Create case block, select the Create with the matched transaction checkbox.

When done, all transactions triggering the rule will be added to a case for a further review. For example, you can set up this process with the Multiple transactions with the same amount for the last 1 day rule and review the similar amount transactions more thoroughly via Cases.

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Important

Transactions related to different applicant profiles cannot be added to the same case.

Change case status

The status of a case can be changed on the top of the page. For example, in the beginning, you click Start case review and its status goes from Open to Under review.

Once everything is done and the decision has been made, you should select Resolve and identify the results. Select an option in Resolution (False positive or Valid threat) and leave a resolution note if needed.

Change transaction status

During case management, you can also change the status for each individual transaction. To do so, you should select the checkbox on the left of the transaction name and select Approve, Reject, or Pending. You can also sign the transaction as confirmed in case of confirmation of the status that has been given to it automatically.

Conduct post monitoring

The main business solution offered and provided via Sumsub’s Cases is post monitoring. The essence of the feature is that you can analyze your applicants’ patterns by analyzing their transactions for a particular period of time, conduct a complex review, and make a decision.