Resetting a profile allows you to mark all the documents uploaded by the applicant as inactive and delete the verification statuses assigned earlier.

You may need to reset a profile if you want the applicant to repeat the verification procedure from the beginning and re-upload their documents.

Get started

To reset a profile:

1. In the Dashboard, go to the Applicants section and open an applicant profile.
2. In the top menu, select Reset.

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Note

• Resetting a profile with fraudulent patterns is not a safe option. Make sure the applicant does not have any of the following rejection labels: FORGERY, SELFIE_MISMATCH, BLACKLIST, BLOCKLIST, INCONSISTENT_PROFILE, FRAUDULENT_PATTERNS.
• You cannot reset profiles that are currently being checked and have Pending, Queued, or Prechecked statuses.
• After resetting the profile, the data obtained from the previous attempts will not be taken into account.
• Do not reset profiles in the Processing status.

Alternatively, you can use this API method to reset the profile.