Reset applicant profile
Resetting a profile allows you to mark all the documents uploaded by the applicant as inactive and delete the verification statuses assigned earlier.
You may need to reset a profile if you want the applicant to repeat the verification procedure from the beginning and re-upload their documents.
Get started
To reset a profile:
- In the Dashboard, go to the Applicants section and open an applicant profile.
- In the top menu, select Reset applicant.
Alternatively, you can use this API method to reset the profile.
Note
- Resetting a profile with fraudulent patterns is not a safe option. Make sure the applicant does not have any of the following rejection labels:
FORGERY
,SELFIE_MISMATCH
,BLACKLIST
,BLOCKLIST
,INCONSISTENT_PROFILE
,FRAUDULENT_PATTERNS
.- You cannot reset profiles that are currently being checked and have Pending, Queued, or Prechecked statuses.
- After resetting the profile, the data obtained from the previous attempts will not be taken into account.
- Do not reset profiles in the Processing status.
Updated 4 days ago