Rejection filter

Find and categorize rejected applicants.

You can use the Tag filter to quickly find and categorize rejected applicants by rejection tags.

To filter applicants:

  1. In the Dashboard, go to the Applicants page.
  2. From the Tag drop-down list, select the tags by which to filter the list.

Tag

Description

Additional documents
Additional documents required to pass the check.
Adverse media
The applicant was found in the adverse media.
Back side missing
Back side of the document is missing.
Bad avatar
Avatar does not meet the client's requirements.
Bad connection
Video Ident call connection was interrupted.
Bad face matching
Face check between document and selfie failed.
Bad POA
The applicant uploaded a not suitable proof-of-address document.
Bad POI
The applicant uploaded a not suitable ID document.
Bad POP
The applicant uploaded a not suitable proof-of-payment document.
Bad selfie
The applicant uploaded a bad selfie.
Bad video selfie
The applicant uploaded a bad video selfie.
Beneficial owners are not validated
Could not identify and duly verify the entity's beneficial owners.
Beneficiaries are not defined
There are no declared shareholders or their data doesn't meet data in the corporate documents.
Beneficiaries are not validated
All shareholders of the company who were requested for identity verification should pass the required checks.
Black and white
The applicant uploaded black and white photos of documents.
Block list
Applicant added to global blocklist.
Blocklist
Applicant added to client's internal blocklist.
Check is not available
The database is not available.
Compromised persons
The applicant does not correspond to Compromised Person Politics.
Control structure is not established
Could not establish the entity control structure.
Criminal records
The applicant is involved in illegal actions.
Damaged document
The document is damaged, and the information isn't clearly visible.
Digital document
The applicant uploaded a digital version of the document.
Directors are not validated
All directors of the company who were requested for identity verification should pass the required checks.
Document deprived
The applicant has been deprived of the document.
Document template
Documents supplied are templates downloaded from the internet.
Duplicate
This applicant was already created for this client, and duplicates are not allowed by the regulations.
Expiration date
The applicant uploaded expired document.
Foreigner
In case the applicant came from an unsupported country or without a residence permit.
Forgery
Forgery attempt has been made.
Fraudulent liveness
There was an attempt to bypass liveness check.
Fraudulent Patterns
Fraudulent behaviour was detected.
Front side missing
Front side of the document is missing.
Graphics editing software
The document or it's data has been changed in the context of brightness, contrast, contents, etc.
Inactive entity
The entity seems to be inactive according to the publicly available state company registry.
Incompatible language
The applicant should upload notarized translation of his document.
Incomplete document
Some information is missing from the document, or it's partially visible.
Inconsistency of requested data
The provided information does not correspond to the data in the document.
Inconsistent profile
Data or documents of different persons were uploaded to one applicant.
Incorrect data
The specified company data (e.g. egistration number, name) in the profile doesn't match the data in the corporate documents or company state register.
Incorrect social number
The applicant provided an incorrect social number (SSN, for example).
Invalid ID
A document that identifies a person (e.g. a passport or an ID card) is not valid.
Low quality
Documents have low-quality that does not allow definitive conclusions to be made.
Mismatch with external database
The profile could not be verified due to data mismatch.
Missing document pages
Some pages of a document are missing.
No suitable docs
The provided documents do not match the required ones.
Non authentic document
The provided document is not authentic.
Non-supported language
Non-supported language for video identification.
Not a document
The provided file is not a document.
Not all checks succeeded
Some of the auto checks have failed.
Not enough experience
Experience does not match the requirements (e.g. driving experience is not enough).
Not found in external database
No data was found; the profile could not be verified.
Other
When something wrong happened with the rejection of an applicant (e.g. applicant was rejected by button that doesn't exist).
Outdated document version
The provided document is not the most recent version.
Ownership structure is not established
The declared ownership structure of the company doesn't meet data in the corporate documents.
PEP
The applicant belongs to the PEP category
Problematic applicant data
Applicant data does not match the data in the documents.
Refused to finish interview
On the Video identification call, the applicant refused to finish the interview.
Regulations violations
The applicant violated the regulations.
Representatives are not defined
There are no declared representatives or their data doesn't meet data in the corporate documents.
Representatives are not validated
All representatives of the company who were requested for identity verification should pass the required checks.
Sanctions
The applicant was found on sanction lists.
Screenshots
The applicant uploaded screenshots.
Selfie mismatch
An applicant photo (profile image) does not match a photo on the provided documents.
Selfie with paper
The applicant should upload a special selfie (e.g. selfie with the paper and date on it).
Spam
An applicant has been created by mistake or is just a spam user (irrelevant images were supplied).
Third party involvement
The applicant is doing verification from a third party for a fee.
Unsatisfactory age
Age requirement is not met (e.g. cannot rent a car to a person below 25yo).
Unsatisfactory photos
There were problems with the photos, like poor quality or masked information.
Unsuitable document
The provided document doesn't have some of the required attributes (e.g. sign, seal, translation).
User is not alone or cannot be seen
On Video Ident call, the applicant is either not alone or nor visible.
Wrong address
The address from the documents doesn't match the address that the applicant entered.
Wrong region
When applicants from certain regions/countries are not allowed to be registered.