Rejection filter

You can use the Tag filter to quickly find and categorize rejected applicants by rejection tags.

To filter applicants:

In the Dashboard, go to the Applicants page.
From the Tag drop-down list, select the tags by which to filter the list.

Tag	Description
Additional documents	Additional documents required to pass the check.
Adverse media	The applicant was found in the adverse media.
Back side missing	Back side of the document is missing.
Bad avatar	Avatar does not meet the client's requirements.
Bad connection	Video Ident call connection was interrupted.
Bad face matching	Face check between document and selfie failed.
Bad POA	The applicant uploaded a not suitable proof-of-address document.
Bad POI	The applicant uploaded a not suitable ID document.
Bad POP	The applicant uploaded a not suitable proof-of-payment document.
Bad selfie	The applicant uploaded a bad selfie.
Bad video selfie	The applicant uploaded a bad video selfie.
Beneficial owners are not validated	Could not identify and duly verify the entity's beneficial owners.
Beneficiaries are not defined	There are no declared shareholders or their data doesn't meet data in the corporate documents.
Beneficiaries are not validated	All shareholders of the company who were requested for identity verification should pass the required checks.
Black and white	The applicant uploaded black and white photos of documents.
Block list	Applicant added to global blocklist.
Blocklist	Applicant added to client's internal blocklist.
Check is not available	The database is not available.
Compromised persons	The applicant does not correspond to Compromised Person Politics.
Control structure is not established	Could not establish the entity control structure.
Criminal records	The applicant is involved in illegal actions.
Damaged document	The document is damaged, and the information isn't clearly visible.
Digital document	The applicant uploaded a digital version of the document.
Directors are not validated	All directors of the company who were requested for identity verification should pass the required checks.
Document deprived	The applicant has been deprived of the document.
Document template	Documents supplied are templates downloaded from the internet.
Duplicate	This applicant was already created for this client, and duplicates are not allowed by the regulations.
Expiration date	The applicant uploaded expired document.
Foreigner	In case the applicant came from an unsupported country or without a residence permit.
Forgery	Forgery attempt has been made.
Fraudulent liveness	There was an attempt to bypass liveness check.
Fraudulent Patterns	Fraudulent behaviour was detected.
Front side missing	Front side of the document is missing.
Graphics editing software	The document or it's data has been changed in the context of brightness, contrast, contents, etc.
Inactive entity	The entity seems to be inactive according to the publicly available state company registry.
Incompatible language	The applicant should upload notarized translation of his document.
Incomplete document	Some information is missing from the document, or it's partially visible.
Inconsistency of requested data	The provided information does not correspond to the data in the document.
Inconsistent profile	Data or documents of different persons were uploaded to one applicant.
Incorrect data	The specified company data (e.g. egistration number, name) in the profile doesn't match the data in the corporate documents or company state register.
Incorrect social number	The applicant provided an incorrect social number (SSN, for example).
Invalid ID	A document that identifies a person (e.g. a passport or an ID card) is not valid.
Low quality	Documents have low-quality that does not allow definitive conclusions to be made.
Mismatch with external database	The profile could not be verified due to data mismatch.
Missing document pages	Some pages of a document are missing.
No suitable docs	The provided documents do not match the required ones.
Non authentic document	The provided document is not authentic.
Non-supported language	Non-supported language for video identification.
Not a document	The provided file is not a document.
Not all checks succeeded	Some of the auto checks have failed.
Not enough experience	Experience does not match the requirements (e.g. driving experience is not enough).
Not found in external database	No data was found; the profile could not be verified.
Other	When something wrong happened with the rejection of an applicant (e.g. applicant was rejected by button that doesn't exist).
Outdated document version	The provided document is not the most recent version.
Ownership structure is not established	The declared ownership structure of the company doesn't meet data in the corporate documents.
PEP	The applicant belongs to the PEP category
Problematic applicant data	Applicant data does not match the data in the documents.
Refused to finish interview	On the Video identification call, the applicant refused to finish the interview.
Regulations violations	The applicant violated the regulations.
Representatives are not defined	There are no declared representatives or their data doesn't meet data in the corporate documents.
Representatives are not validated	All representatives of the company who were requested for identity verification should pass the required checks.
Sanctions	The applicant was found on sanction lists.
Screenshots	The applicant uploaded screenshots.
Selfie mismatch	An applicant photo (profile image) does not match a photo on the provided documents.
Selfie with paper	The applicant should upload a special selfie (e.g. selfie with the paper and date on it).
Spam	An applicant has been created by mistake or is just a spam user (irrelevant images were supplied).
Third party involvement	The applicant is doing verification from a third party for a fee.
Unsatisfactory age	Age requirement is not met (e.g. cannot rent a car to a person below 25yo).
Unsatisfactory photos	There were problems with the photos, like poor quality or masked information.
Unsuitable document	The provided document doesn't have some of the required attributes (e.g. sign, seal, translation).
User is not alone or cannot be seen	On Video Ident call, the applicant is either not alone or nor visible.
Wrong address	The address from the documents doesn't match the address that the applicant entered.
Wrong region	When applicants from certain regions/countries are not allowed to be registered.