Since you are in charge of your verification processes, you can naturally cancel or switch between your plans, go back to the checks, and change information about your company.

Cancel plan

To cancel your current plan:

1. Go to Billing and navigate to Service usage.
2. Under your current plan indication, click Cancel plan.
3. When the pop-up window appears, indicate the reasons for cancellation and share your experience with us.
4. Select Cancel plan.

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Note

Your access will remain until the first day of the next month. You will have to pay for checks that you have performed until the next billing date. You will be charged on the second day of the next month.

You will be able to perform checks until your subscription period ends. Once it finishes, your access will be limited to the Sandbox mode. Only test checks will be available.

Resubscribe to plan

If you want to start performing real checks again, you will need to resubscribe to the plan as the following steps describe:

1. Go to the Billing menu.
2. Open the Service usage section.
3. Click Select plan.
4. Check out the Pricing plans and click Select plan.
5. When the pop-up window appears, read the terms and click Activate plan.

Your plan will be activated immediately and you will be able to perform checks right away. Find out how your subscription will work going forward.

Change plan

When you switch to a new plan, its pricing and features will be immediately available. You can also change your plan during the trial period, the first 50 real checks are free of charge.

To change your plan:

1. Go to Billing and navigate to Service usage.
2. Under your current plan indication, click Change plan.
3. Check out the Pricing plans and click Select plan.
4. When the pop-up window appears, read the terms and confirm them by clicking Change plan.

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Note

You are able to change your plan only 3 times within a month (also applies to the trial period).

How changing plan affects payment calculations

Due to plan change, you will receive two invoices. One of these invoices is for the previous plan, and the other one for a new plan. Payment calculation for each invoice depends on how you perform checks:

• If you have performed some checks already, the service cost is multiplied by the number of performed checks and sums up.
• If you have not performed any checks yet, the cost of a monthly commitment is divided by the number of days in a month. This number is multiplied by the number of days you have been using the plan.

Calculation example

The A plan costs $90, the B plan costs $60. You decided to change the A plan to B on the 15th day of a month. You have not performed any checks before the change. Once you moved to the B plan, you performed 100 checks. A single check costs $2:

• The A plan total amount: $90/30 days x 15 days = $45
• The B plan total amount: 100 checks x $2 = $200

Change billing and bank card information

You can change information about your company at any time. To update billing or bank card details:

1. Go to the Billing menu.
2. Open Payment methods.
3. Scroll down to the necessary form.
4. Change information as required and click Save.

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Note

The above instructions are strictly for switching information and payment methods. If you want to delete a card, contact us at [email protected].