Take full control of your verification process by customizing the Dashboard's acceptance settings for specific countries and documents.

Specify documents for all countries

To specify ID documents for all countries:

1. In the Dashboard, go to the Supported ID Documents page.
2. In the table header, select the relevant checkboxes to include the documents to the list of supported.

The changes are saved automatically.

Specify documents for selected countries

To specify ID documents for particular countries:

1. In the Dashboard, go to the Supported ID Documents page.
2. Expand a continent with the countries for which you want to customize data extraction.
3. In the column of the relevant document, click the selector switch and select an option:
   1. Off — document is not allowed.
   2. One Side — document is supported; the front side is required.
   3. Two Sides — document is supported; both front and back sides are required.
   4. Any Sides — document is supported; any side of the document can be provided. This option is available only if any side of country documents contains required data.

The changes are saved automatically.

Customize extraction process

To customize data extraction process:

1. In the Dashboard, go to the Supported ID Documents page.
2. Expand a continent with the countries for which you want to customize data extraction.
3. Hover the cursor over the country you need and click the pencil icon on the right to open the Fields management window.
4. In the Document field, select the document to be changed.
5. Uncheck the Details ought to be blurred checkbox if you have a legal obligation or permission to operate with non-blurred documents of the selected type. By default, we blur document data for the following countries: Japan (only My Number Card is blurred), Netherlands, South Korea, and Singapore so that the personal data is protected upon initial recognition. Note that masking already applied cannot be reverted, meaning that, when a document image is partially blurred, it cannot be restored to its original condition. If you uncheck this setting, data extraction will be enabled for new applicants only.
6. Select expiration check mode:
   1. Strict — accepts only valid documents. Any regulations extending the validity period of a document will not be taken into account.
   2. Generally Accepted Regulations — accepts expired documents if their validity period was extended by a government regulation or decree, for example, documents extended because of COVID.
   3. Local Regulations — accepts expired documents if their usage is allowed by local regulations. For example, in Brazil, it is allowed to accept expired driving licenses as proof of identity.
   4. Allow expired — accepts expired documents.
7. In the Mode block, select OCR mode, where the Default option stands for accepting all official documents, while MRZ document determines accepting only those that include MRZ.
8. Choose preferred characters for recognition.
9. Select the default fields in documents to be recognized and add extra fields for recognition. Mind that you cannot select or deselect mandatory fields.
10. Click Apply to save your changes.

Data extraction customization is available at an additional cost. Contact our sales team or reach out to your Customer Success Manager for more information.

Manage extra document fields for OCR

Specify extra document fields that must be scanned by OCR and then transferred as textual information to the applicant profile:

1. In the Dashboard, go to the Supported ID Documents page.
2. Select the countries for which you want to manage the document fields and click Manage documents.
3. Select documents to be changed and choose the preferred recognition characters.
4. Set up the manner of changing the field recognition:
   • Select Fields to show to scan the selected fields.
   • Select Fields to hide to disable the selected fields from OCR.
5. From the Extra fields list, select the fields you want to manage. Unmarked fields will not be changed.
6. Click Apply to save the changes.