You can approve and decline applicants manually in case the verification decision was made incorrectly.

Get started

To approve or reject applicants:

1. In the Dashboard, go to the Applicants page and open an applicant profile.
2. In the upper-right corner, click Change applicant status. Upon initiating the applicant status change, the profile goes into the Requires action status.
3. Recheck the profile:
   • For documents and selfies, click Return to review and set the temporary and final rejection labels as necessary.
   • For watchlists, change the match status to False positive.
   • For Liveness & Face match and Summary, manually edit the check results as necessary by clicking the pencil icon.
4. Select Approve or Reject, depending on your verdict.

When you click Reject, you will be prompted to select the rejection reason. Once you set the rejection reason, click Reject applicant.

When rejecting applicants, you will have the option to customise the message that will be shown to the applicant. To do so, you need to have the Use moderation buttons checkbox unchecked in the permission settings.

📘

Note

• Avoid picking profiles that are in the Processing status for manual review and making any other changes to such profiles.
• The Approve button is not available in the following cases:
  • An approval request is in progress.
  • There are red flags in Face match, cross-validation, or watchlist checks.
  • There are unresolved watchlist hits that need to be handled before approval.
  • There are reject reasons that need to be removed to approve the applicant.
  • There are rejected documents that need to be handled to approve the applicant.
• The Reject button is not available in the following cases:
  • An approval request is in progress.
  • There are unresolved watchlist hits that need to be handled before approval.
  • Not enough permissions.