The email solution was developed by Sumsub to ensure that all VASPs are covered regardless of their location and Travel Rule solutions in place.

If we find out that the beneficiary VASP is not in our directory of those who have implemented the Travel Rule or uses a data exchange protocol not supported by Sumsub, we contact it via email.

How email notification tool works

When Sumsub Client (Originating VASP) creates a Travel Rule data exchange transaction, and Sumsub finds out that it has no connection with the identified counterparty VASP (i.e. the VASP uses a data exchange protocol not supported by Sumsub, or there is no information whether the VASP is implemented Travel Rule or not), we switch to email notification.

The email contains a request to confirm the counterparty's readiness to pass our Due Diligence process and a request to confirm readiness of the transaction exchange and the obfuscated transaction number.

❗️

Warning

For security reasons, no sensitive information is sent via this channel.

Dear Sirs,

We are Sumsub, a group of companies which provides a remote identity verification solution and Travel Rule solution for AML-regulated companies. More information about our company can be found on the website: https://sumsub.com.

We are hereby informing you that our Client (hereinafter referred to as the Client) has a request to execute a virtual assets (VA) transaction to your customer < transaction ID >.

The Client is obliged to comply with the Travel Rule requirements in relation to the VA transactions under its AML/CFT law.

Unfortunately, we were unable to identify your VASP and find any protocols supported for the execution of Travel Rule requirements.

Therefore, our Client instructed us to contact you and clarify the following:

1. Have you implemented the Travel Rule requirements?
2. If so, what protocols for data transfer do you use?

If you are ready to initiate a data transfer within the Travel Rule, please, contact us to establish a two-way protocol or receive an access to a free account for execution of the transferring data through it.

Please note that before execution of the transaction, we have to ask you to pass a Due Diligence process via our System to identify and verify you and ensure that you can adequately protect sensitive information received within the Travel Rule Transaction, as required by FAT. Due diligence process you can pass via our System < link >.

Please let us know if you are not obliged to comply with the Travel Rule requirements.

In any case, we would be very grateful if you contacted us and informed us about your decision until < date >.

Upon receiving the request, the counterparty can initiate the Travel Rule data transfer and pass the Due Diligence process via any of the supported protocols. If the counterparty VASP has no connected protocols or solutions, it can receive the data/confirm transaction via the free Account provided by Sumsub.

In case the Sumsub Client is a Beneficiary VASP which received a VA transaction without required data, and during the identification process Sumsub finds out that it has no connection with identified counterparty VASP (i.e. the VASP uses a data exchange protocol not supported by Sumsub, or there is no information whether the VASP is implemented Travel Rule or not), the email notification tool can also be used.

Sumsub can send the email to the Originating VASP with the request to confirm readiness to pass our identification process by completing the VASP Identification Questionnaire and confirm readiness of the data exchange.

After the request has been sent, the counterparty VASP can initiate the Travel Rule data transfer and pass the identification process, if this VASP has Travel Rule implemented and supported protocols. If the counterparty VASP has no connected protocols or solutions, it can transfer the data via the free Account provided by Sumsub.

The email request is displayed in the Sumsub Dashboard to confirm the attempts to establish a connection to fulfil the obligation under the Travel Rule.