The email solution was developed by Sumsub to ensure that all VASPs are covered regardless of their location and Travel Rule solutions are in place.

If we find out that the beneficiary VASP is not in our directory of those who have implemented the Travel Rule or uses a data exchange protocol not supported by Sumsub, we contact it via email.

How email notification tool works

When Sumsub client (originating VASP) creates a Travel Rule data exchange transaction, and Sumsub finds out that it has no connection with the identified counterparty VASP (that is, the VASP uses a data exchange protocol not supported by Sumsub, or there is no information whether the VASP has implemented Travel Rule or not), we switch to email notifications.

The following is an example of an email message:

Action Required: Comply with the Crypto Travel Rule for a Secure Transfer

Travel Rule Data Exchange Request

We are Sumsub, a company providing reliable solutions, including Travel Rule, for AML-regulated companies.
Our client has initiated a virtual asset transaction to your customer. To comply with AML/CFT requirements, they need to follow the Travel Rule for Virtual Asset Transfers.

If you haven’t implemented the Crypto Travel Rule yet, you can easily comply by completing the transaction on our platform. It’s free and takes just 2 minutes to register.

Get Free Account

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Note

For security reasons, no sensitive information is sent via email.

Upon receiving the request, the counterparty can initiate the Travel Rule data transfer by filling a registration form to get a free account. If the counterparty VASP has no connected protocols or solutions, it can receive the data/confirm transaction via the free account provided by Sumsub.

In case the Sumsub client is a beneficiary VASP that received a VA transaction without required data, and during the identification process, Sumsub finds out that it has no connection with the identified counterparty VASP (that is, the VASP uses a data exchange protocol not supported by Sumsub, or there is no information whether the VASP is implemented Travel Rule or not), the email notification tool can also be used.

Sumsub can send the email to the originating VASP with the request to confirm readiness to pass our identification process by completing the VASP identification questionnaire and confirm readiness of the data exchange.

After the request has been sent, the counterparty VASP can initiate the Travel Rule data transfer and pass the identification process, if this VASP has Travel Rule implemented and supported protocols. If the counterparty VASP has no connected protocols or solutions, it can transfer the data via the free account provided by Sumsub.

BCC for unreachable VASP emails

In Travel Rule settings you can specify a BCC Email for Counterparty Verification. When filled, all emails sent from Sumsub to unreachable VASPs will also be blind-copied to this address, so your compliance team is always in the loop.

View VASP verification emails

You can view all VASP verification emails that were sent on your behalf to unreachable VASPs in the Dashboard.

To see them, navigate to the Transactions and travel rule section, select Events, and open Emails. This allows you to track exactly which verification requests were dispatched.