Case Analytics
Analyze key case management stats for selected periods.
The Case Analytics dashboard provides aggregated data on the number of cases your team reviewed during the selected period.
Case Analytics benefits
Analyzing case stats lets you transform case queue management from a reactive, manual, and checklist-driven process into a proactive, data-driven strategic function:
- Identify suspicious patterns and anomalies, such as spikes in transactions, before they escalate into costly incidents or legal liabilities.
- Introduce additional case grouping factors based on severity, potential impact, and exposure instead of treating them with the same urgency.
- Reduce administrative burdens by replacing labor-intensive manual analysis.
- Translate complex data into clear trends and KPIs to make evidence-based decisions.
How Case Analytics works
On the Case Analytics tab, you will find a graph representing the cases created and reviewed by your team and a set of tables where these cases are displayed by source, blueprint, status, and assigned officer.
You can view the following tables:
| Table | Description |
|---|---|
| Case Management - Officer | Cases sorted by the assigned compliance officer. |
| Case Management - Blueprint | Cases sorted by blueprints. |
| Case Management - Case Creation Source | Cases sorted by creation source. |
| Case Management - Total | Case stats sorted by case statuses. |
All the tables are set up by Sumsub analytics to display the data for all time or a selected period.
In the tables, you can find the following data (the data may vary depending on the dashboard section).
| Column | Description |
|---|---|
| officer | Dedicated officer email. |
| Created cases | The number of cases created during the selected period. |
| Case creation source | The number of cases created by the rule or the officer. |
| Assigned cases | The number of cases assigned during the selected period. |
| Resolved cases | The number of cases resolved during the selected period. |
| kytCaseBlueprintid | The ID of the blueprint associated with the cases. |
| Case name | The name of the specific case. |
| Resolved cases | The number of resolved cases with the specific parameter. |
| Resolved cases—Potential Treat Rate | The Threat Rate, determined for resolved cases displayed in %. |
| Resolved cases—False Positive Rate | The False Positive Rate, determined for the resolved cases displayed in %. |
| Unresolved cases | The number of cases that were not resolved within the selected period. |
| Reassignment Rate | The percentage of the cases that were reassigned. |
| Escalation Rate | The percentage of cases that were escalated. |
| Avg. assign time | Average time required to assign a case, displayed in hours. |
| Avg. resolve time | Average time required to resolve a case, displayed in hours. |
| Avg. case handling time | Average time required to process a case, displayed in hours. |
Manage Case Analytics data
You can replot the analytics graph to display the data for the selected period, expand it for a more detailed view, turn it into a pie or line chart, and download the data as a CSV file:
- To select the period for data display, pick the date from the drop-down calendar in the upper-right corner of the graph.
- To expand the graph, change its format, or download the data, click the dedicated icon in the upper-left corner of the graph.
You can also select the time period for any of the tables. To do so, pick the date from the drop-down calendar in the upper-right corner of the table.
To download the data from the tables or graph, click the dedicated button in the upper-left corner of the table.
To clear all filters and have the data displayed for all time, click Clear filters in the upper-left corner of the graph or table.
Updated about 3 hours ago