Case Management analytics
Analyze key case management stats for selected periods.
The Case Analytics dashboard provides aggregated data on the number of cases your team reviewed during the selected period.
Case Analytics benefits
Analyzing case statistics transforms case queue management from a reactive, manual checklist into a proactive, data-driven strategy:
- Spot risks early: Identify suspicious patterns and anomalies—such as sudden transaction spikes—before they escalate into costly incidents or legal liabilities.
- Prioritize effectively: Introduce additional case-grouping factors based on severity, potential impact, and exposure, rather than treating every case with the same level of urgency.
- Save time: Reduce administrative burdens by replacing labor-intensive manual analysis with automated tracking.
- Drive decisions: Translate complex data into clear trends and KPIs to make evidence-based, strategic decisions.
How Case Analytics works
The Case Analytics tab features a primary visual graph showing cases created and reviewed by your team, alongside detailed data tables that break down these cases by source, blueprint, status, and assigned officer.
You can view the following tables:
| Table | Description |
|---|---|
| Case Management - Officer | Cases sorted by the assigned compliance officer. |
| Case Management - Blueprint | Cases sorted by blueprints. |
| Case Management - Case Creation Source | Cases sorted by creation source. |
| Case Management - Total | Case stats sorted by case statuses. |
All the tables are set up by Sumsub analytics to display the data for all time or a selected period.
In the tables, you can find the following data (the data may vary depending on the dashboard section).
| Column | Description |
|---|---|
| officer | Dedicated officer email. |
| Created cases | The number of cases created during the selected period. |
| Case creation source | The number of cases created by the rule or the officer. |
| Assigned cases | The number of cases assigned during the selected period. |
| Resolved cases | The number of cases resolved during the selected period. |
| kytCaseBlueprintid | The ID of the blueprint associated with the cases. |
| Case name | The name of the specific case. |
| Resolved cases | The number of resolved cases with the specific parameter. |
| Resolved cases—Potential Treat Rate | The Threat Rate, determined for resolved cases displayed in %. |
| Resolved cases—False Positive Rate | The False Positive Rate, determined for the resolved cases displayed in %. |
| Unresolved cases | The number of cases that were not resolved within the selected period. |
| Reassignment Rate | The percentage of the cases that were reassigned. |
| Escalation Rate | The percentage of cases that were escalated. |
| Avg. assign time | Average time required to assign a case, displayed in hours. |
| Avg. resolve time | Average time required to resolve a case, displayed in hours. |
| Avg. case handling time | Average time required to process a case, displayed in hours. |
Manage Case Analytics data
The Case Analytics tab features a primary visual graph showing cases created and reviewed by your team, alongside detailed data tables that break down these cases by source, blueprint, status, and assigned officer.
Managing the graph
You can adjust the graph to focus on a specific timeframe, switch its visual format, or export the raw data:
- Change the timeframe: Click the date drop-down calendar in the upper-right corner of the graph to select your desired period.
- Modify or export: Use the action icons in the upper-right corner of the graph to expand the view, switch between a pie or line chart, or download the data as a CSV file.
Managing the Data Tables
You can also adjust the tables in a similar manner:
- Filter by date: Click the date drop-down calendar in the upper-right corner of any table to change its specific time period.
- Export table data: Click the download icon associated with the table to export its data.
NoteTo clear all filters and have the data displayed for all time, click Clear filters in the upper-left corner of the graph or table.
Updated 12 days ago