On the User verification tab, you can review statistics on user verification (KYC).

Not all sections described below may be available, as it depends upon the verification level settings and checks passed by the applicant.

Summary

Summary provides you with the core information about the applicant level and allows you to quickly navigate through the completed steps, rejection reasons, checks, and regulations.

In this section, you can also change the current verification level. For more information on how to create and edit verification levels, see this article.

Events

Events show the sequence in which applicant profiles are processed. For example, each time an email or SMS is sent to the applicant, a new document is uploaded, the applicant is declined or approved, and so on, a dedicated event is saved and displayed as a reference.

Notes

Notes help you preserve and share information (or memos) that you or Sumsub support operators may have saved to emphasize important aspects related to the given applicant. For example, when we decline an applicant as a possible PEP and you decide to approve this applicant, you can let us know about your decision by leaving a note.

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Notes can also be used as a search criteria when searching for applicants.

Risk labels

Risk labels are assigned during verification and indicate certain characteristics of an applicant. For more information, see this article.

Profile data

The profile data shows top-level applicant information, such as the applicant ID, profile creation date, applicant contacts, date and time when the applicant was last screened, and so on.

You can also change or add such information as the applicant email address, language, source key, and phone number.

Questionnaire

The Questionnaire section shows a questionnaire required to be completed by the applicant during or after verification. An operator who runs a video identification can also complete the questionnaire using the answers provided by the applicant.

After the questionnaire is complete, you can find the submitted answers and uploaded files in the Questionnaire section.

To re-submit the information for a completed questionnaire, you can reset the questionnaire by clicking Reset. Alternatively, you can use this API method providing the QUESTIONNAIRE parameter.

Personal info and provided personal info

These sections show the following:

• Personal info — displays the information recognized and extracted from the applicant documents.
• Provided personal info — displays the information submitted by the applicant via the Web or MobileSDK or via this API method.

Address info

Address Info shows the data:

• Extracted from the applicant PoA documents.
• Submitted by the applicant via the WebSDK and MobileSDK.

You can also submit this information using this API method.

Identity check

Identity checks indicate check results showing the reliability of the provided PoI documents:

• The Provided data section shows the data obtained from the trusted government and commercial sources by the applicant PoI document number.
• The Extracted data section indicates the check status.

Proof of address check

Proof of address checks indicate check results showing the reliability of the provided PoA documents.

The following table explains the check labels, their description, and possible check states as indicated by colors.

AML Screening

During the auto-check, Sumsub uses the watchlist screening to determine if your applicants belong to any of the various sanction lists and watchlists across the globe.

The watchlist screening helps find applicants that are:

• Known or suspected terrorists.
• Sanctioned persons.
• Politically exposed persons (PEPs).
• Persons with criminal background.
• Persons mentioned in adverse media.

All applicants that belong to any of these categories are rejected automatically during the watchlists (WL) screening. To approve such applicants, follow the instructions given in this article.

You can also generate a screening report and save it as PDF.

Email and phone confirmation checks

Email and phone checks display the verification results that indicate the reliability of the provided email address and phone number.

IP check

The IP check displays the verification results that indicate the reliability of the applicant's IP address used during verification.

Liveness

Liveness shows the results of the Liveness & Face match check passed by the applicant.

You can see such statistics as the date and time when the liveness check was performed, information about the platform and device used during the liveness session, liveness video snippet, and pictures from the recorded selfie.

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Note

The liveness check is performed only if the Selfie step (Advanced Liveness check) is added to the verification level.

Face match

Face match shows the results of comparing facial characteristics taken from the applicant PoI documents with that on the selfie.

Face match works in the following way:

1. Feature Extraction. The algorithm begins by processing each face image, both the document photo and the liveness. It then extracts the unique features that define the facial characteristics, such as the distance between the eyes, the shape of the nose, mouth, jawline, and other defining attributes.
2. Feature Vector Generation. Each set of features is converted into a numerical representation, called a feature vector. This conversion facilitates the quick and accurate comparison of different faces.
3. Comparison and Matching. The Face Match algorithm then compares the feature vectors of the two images. It calculates a similarity score based on the overlap and differences between these numerical representations.
4. Threshold Determination. A threshold value is set as a benchmark for face matching. If the similarity score is above this threshold, the faces are considered to be a match; if below, they are not a match.
5. Result Generation. The algorithm provides the outcome of the comparison, indicating whether the faces match (i.e., whether they are of the same person) or not.

Data matches

Shows duplicate profiles.

To detect duplicates, Sumsub searches for profiles that have the same full name, ID documents, email addresses, phone numbers, or even facial features.

For more information on how to configure duplicate processing, see this article.

Documents

The Documents section contains a list of documents submitted by the applicants during verification in accordance with the verification level settings.

For example, you may want to request applicants to submit identity documents, such as the passport, driver's license, or resident permit, along with some additional proof of identity, such as the second identity document (e.g., student ID or vehicle passport) and/or residence permit, etc.

Each of the documents submitted by your applicants is listed independently one after another, showing its verification status and rejection reasons (if any).

You can perform the following actions on documents:

• Change the current status of any document if needed.
• Edit document information in case the OCR engine could not recognize it properly.
• Change document information, such as its county and type, and remove the document.
• Manually add PoI and PoA documents if needed, for example, when performing a manual check or run Video identification.

Attachments

In the Attachments section, the applicant can upload specific documents that were not included in the standard set of documents for certain checks. You can use such documents on other stages.

For example, the applicant needs to complete the Questionnaire with a particular document, such as Form W8-BEN and provides Water Bill. It can be marked as a PoA document, but we do not request it during the regular PoA check.