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Customize ID verification settings

Tailor ID verification to your business needs.

To customize ID verification, in the Dashboard settings, open the ID verification page and continue as described below.

Set age restrictions

Specify the desired age range for your applicants.

Mind that onboarding minors may be prohibited by the laws or regulations applicable to your company. If you set the minimum age below 18, make sure to consult with your legal team before changing the age limit. When setting the age limits, you accept the responsibility for the legal implications of this choice.

Manage account duplicates

The following options let you configure the processing of duplicate accounts:

  • Allow duplicates — allows creation and verification of applicants with similar names, birthdates, and emails.
  • Consider all new similar applicants as duplicates — automatically rejects duplicates of applicant accounts and considers only the first account as a valid one. Example: The applicant gets temporarily rejected by ongoing ID monitoring and instead of uploading a new ID, the applicant creates a new account and then passes verification from scratch. Because of that, the applicant may have two working accounts. In such cases, by having this setting enabled, only the first account will be considered valid.
  • Allow different source keys duplicates — allows creation and verification of applicants with similar names, birthdates, phone numbers, and emails, if they come from different sources.
  • Forbid duplicates from the key group — forbids creation and verification of applicants with similar names, birthdates, phone numbers, and emails coming from all source keys associated with a specific client.
  • Don’t use email for duplicate search — allows creation and verification of the applicants with similar emails.
  • Don’t use phone number for duplicate searches — allows creation and verification of the applicants with similar phone numbers.

Configure ID document expiry settings

Select the conditions for accepting documents:

  • Accept only valid documents — allows only documents that are currently valid and not expired.

  • Accept valid and officially extended documents — allows documents that are currently valid or their validity period was extended up to the specified date by a government regulation (for example, extensions due to COVID-19, martial law, or other government decrees).

    Click View document rules to learn the exact regulations and time limits set by government authorities. In the pop-up, use filters to find extension rules by country or document type, or search by keyword or date.

  • Accept documents with no valid expiry date — allows documents that do not have expiry dates or are still recognized as valid by the issuing country (for example, driving license in Brazil, Indonesian KTP).

    Click View document rules to learn the exact regulations set by government auth orities. Rules applied to this setting are marked with the No expiry rule tag. In the pop-up, use filters to find extension rules by country or document type, or search by keyword or date.

Customize ID documents expiry settings

You can configure ID documents expiry settings to meet your requirements, separately for each supported country and each supported ID document type. To customize expiry settings:

  1. In the Dashboard, go to the Supported ID Documents page.
  2. Expand a continent with the countries for which you want to customize expiry settings.
  3. Hover the cursor over the country you need and click the pencil icon on the right to open the Fields management window.
  4. Select a country and a document.
  5. In the Custom ID document expiry settings field, select the relevant condition.
  6. If you check the Accept documents with no valid expiry date box, you will see a note listing the document subtypes to which this setting applies and the extended expiry period. It will also indicate if the expiry-extension rules do not apply for the selected document type and country.

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Important

In the custom ID document expiry settings, you can also select to accept valid and expired documents. It allows to skip expiry date check and accept documents regardless of their expiry date.

When applying this rule, acceptance of expired documents is your responsibility. Sumsub is not responsible for this decision or its consequences.

Set ID documents validity

You can select to accept all valid documents or set the minimum period:

  • Accept ID documents while they are valid — accepts all valid documents regardless of their remaining validity period.
  • Accept ID documents that are valid for at least X months — sets the minimum period (in months), the documents must remain valid to be accepted.

Select name comparison mode

Configure comparison mode to be used when comparing applicant names:

  1. In the Dashboard, open the Data comparison page.
  2. Set up address and name comparison modes.
  3. Choose whether you want to ignore middle name and data mismatches or not.
  4. Save your changes.

Set up names format processing

Adjust whether you want to split the applicant’s full name into first, middle, and last name components (if applicable). This setting affects how the name is displayed in the verified document block and in the Personal Info section.

  1. In the Dashboard, go to User verification.
  2. In the ID Verification tab, scroll down to the Applicant name format setting.
  3. Check the box if you want to process applicant names.

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Note

This setting only works with Latin-script names.

Updated 2 days ago