Review results in the Dashboard

Explore applicant profiles and take actions on verification results.

To review verification results in the Dashboard:

  1. Go to the Applicants page and open an applicant profile.
  2. Review applicant data and check possible actions.

Once reviewed, you can manage the verification results according to your demands.

Alternatively, use our API to interpret and handle the results.

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Tip

To review verification results for company profiles, follow the instructions provided in:

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Note

Some of the sections may not be available as they require additional privileges granted to your Dashboard account.

Review applicant data

Applicant data shows such information as:

Personal information

The Personal Info section shows personal applicant information, such as the applicant's name, date of birth, country of residence, and other details.

Depending on the verification level configuration, the following views become available:

  • Extracted data and Provided data. The former view shows personal applicant information automatically extracted from the provided documents. The latter view shows information specified manually by the applicant. In case of any differences, you will see an exclamation mark next to the fields, indicating a mismatch.
  • Address data and Provided address data. The former view shows the address automatically extracted from the provided document. The latter view shows the address that was provided manually by the applicant.

You can edit automatically extracted data if needed by clicking Edit and updating personal applicant information.

Documents

The Documents section contains a list of documents submitted by applicants during verification in accordance with the verification level settings.

For example, you may want to request applicants to submit identity documents, such as a passport, driver's license, or resident permit, along with some additional proof of identity, such as the second identity document (, student ID or vehicle passport) and/or residence permit, etc.

Each of the documents submitted by your applicants is listed independently one after another, showing its verification status and rejection reasons (if any). You can change the current status of any document if needed.

For documents of the same kind, you will see only the latest one; the other documents submitted earlier are available upon clicking Show inactive documents.

You can perform the following actions on documents:

  • Edit document information in case the OCR engine could not recognize it properly.
  • Change document information, such as its county and type, and remove the document.
  • Manually add PoI and PoA documents if needed, for example, when performing a manual check or run Video identification.

Selfie

The Selfie section shows your applicant photos taken during verification for the purposes of comparing them with the photos that are present on the provided ID documents.

For selfies, you can change the verification status if needed, as well as you can do this for each of the provided documents.

You can also upload a selfie manually by clicking Upload new selfie and continuing with the given instructions.

Liveness

Liveness shows the results of the Liveness & Face match check passed by the applicant.

You can see such statistics as the date and time when the liveness check was performed, information about the platform and device used during the liveness session, liveness video snippet, and pictures from the recorded selfie.

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Note

The liveness check is performed only if the Selfie step (Advanced Liveness check) is added to the verification level.

Duplicates

Shows duplicate profiles.

To detect duplicates, Sumsub searches for profiles that have the same full name, ID documents, email addresses, phone numbers, or even facial features.

For more information on how to configure duplicate processing, see this article.

Questionnaire

The Questionnaire section shows a questionnaire required to be completed by the applicant during or after verification. An operator who runs a video identification can also complete the questionnaire using the answers provided by the applicant.

If the applicant has already passed the questionnaire, you can see the submitted answers and uploaded files in the Questionnaire section.

In case applicants have already completed the questionnaire and you want them to submit information again from scratch, you can reset the questionnaire by clicking Reset. Alternatively, you can use this API method with the QUESTIONNAIRE parameter to reset a questionnaire.

Watchlists

During the auto-check, Sumsub uses the watchlist screening to determine if your applicants belong to any of the various sanction lists and watchlists across the globe.

The watchlist screening helps find applicants that are:

  • Known or suspected terrorists.
  • Sanctioned persons.
  • Politically exposed persons (PEPs).
  • Persons with criminal background.
  • Persons mentioned in adverse media.

All applicants that belong to any of these categories are rejected automatically during the watchlists (WL) screening. To approve such applicants, follow the instructions given in this article.

Face match

Face match shows the results of comparing facial characteristics taken from the applicant PoI documents with that on the selfie.

Face match works in the following way:

  1. Feature Extraction. The algorithm begins by processing each face image, both the document photo and the liveness. It then extracts the unique features that define the facial characteristics, such as the distance between the eyes, the shape of the nose, mouth, jawline, and other defining attributes.
  2. Feature Vector Generation. Each set of features is converted into a numerical representation, called a feature vector. This conversion facilitates the quick and accurate comparison of different faces.
  3. Comparison and Matching. The Face Match algorithm then compares the feature vectors of the two images. It calculates a similarity score based on the overlap and differences between these numerical representations.
  4. Threshold Determination. A threshold value is set as a benchmark for face matching. If the similarity score is above this threshold, the faces are considered to be a match; if below, they are not a match.
  5. Result Generation. The algorithm provides the outcome of the comparison, indicating whether the faces match (i.e., whether they are of the same person) or not.

Checks

In the Checks section, you can review the results for the following checks:

  • Email and phone check. Contains check results showing the reliability of the provided email address and phone number.
  • Identity check. Contains check results indicating if the identity documents provided by the applicant are valid and the applicant is considered a reliable person.
  • Proof of Address check. Contains check results showing the reliability of the provided PoA documents.

Check applicant actions

An action is an additional check that you can configure in your verification level settings. Actions can be triggered by specific events performed by applicants.

For example, every time your applicants make a transfer or payment, they are asked to confirm their identity by passing an action check.

You can set the following checks as actions:

Each action may have a sequence of events associated with it. For example, when applicants upload selfies or when operators change the status of a specific step within the action, etc., all of such actions are logged in as events for future references.

Once the event is logged, the following information becomes available:

  • The event that occurred.
  • The activity that has created the event and the date and time (GMT) when the event occurred.
  • The platform type and location (IP address and optionally the country and city) where the event occurred (if available).

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Note

Passing an action check does not affect the current applicant verification status.

Review profile events

Events show the sequence in which applicant profiles are processed. For example, each time an email or SMS is sent to the applicant, a new document is uploaded, the applicant is declined or approved, and so on, a dedicated event is saved and displayed as a reference.

Manage notes

Notes help you preserve and share information (or memos) that you or Sumsub support operators may have saved to emphasize important aspects related to the given applicant. For example, when we decline an applicant as a possible PEP and you decide to approve this applicant, you can let us know about your decision by leaving a note.

Notes can also be used as a search criteria when searching for applicants.

Change verification level

You can change the verification level that was set initially in case you want to verify your applicants using a different set of checks.

To change the level, click the pencil icon next to the level name and select a level that you need.

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Attention

Do not change the verification level when the applicant is being verified. Change the level either before or after verification.

Send verification status email

Applicants can be notified automatically by email every time their verification status changes. This happens if the Send email about verification statuses checkbox is enabled in the general verification level settings.

You can also send an email manually by clicking Send verification status email at the top of the profile page.

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Note

The applicant email address must be specified in the applicant profile upfront. Otherwise the Send verification status email button will not be available.

View applicant report

An applicant report contains personal applicant information, such as the applicant name, profile data, statuses of all checks, uploaded documents and detailed description of check results.

To view the report, click Applicant summary at the top of the profile page.

Generate permalink

Permalinks help applicants pass identity verification via a direct link to the WebSDK.

Review profile data

The profile data shows top-level applicant information, such as the applicant ID, profile creation date, applicant contacts, date and time when the applicant was last screened, and so on.

You can also change or add such information as the applicant email address, language, source key, and phone number.

Assign tags

Applicant tags are custom labels that you can create and then assign to your applicants to quickly find them in the applicant list.

To create a tag, go to the Tags page and provide a name for the new tag. You can create as many tags as you need.

Once a tag is created, you can assign it to any of your applicants by clicking Edit next to Tags and selecting a tag.

Alternatively, you can use this API method to assign tags.