Applicant statuses

Find out about the applicant statuses, learn what they mean and how they may affect the verification process.

During verification, each applicant is assigned a status reflecting their current verification state.

To check an applicant's status, go to the Applicants page in the Dashboard and review the Status column.

To view only completed verifications, apply the Review status → Check completed filter. This shows profiles with the Approved, Resubmission requested, and Rejected statuses.

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Tip
If an applicant is stuck in Documents requested status, see the Documents Requested guide. If stuck in Requires action, see the Requires Action guide. If verification is taking longer than expected, see this SumsubCare guide. All guides require a Sumsub Dashboard login.

Dashboard status	API state	Associated webhook	Description
Documents requested	`reviewStatus: "init"`	applicantCreated	Assigned in the following cases: Applicant is created and requested to submit the required data according to the verification level steps. When done, the applicant is sent to verification automatically, and the profile gets the Pending status. In case of resetting the profile. In case some of requested data has not yet been provided by the applicant. In case of changing the verification level where different/more verification steps are required.
Pending	`reviewStatus: "pending"`	applicantPending	Applicant has provided all the required data and is moved to the verification processing.
Awaiting service	`reviewStatus: "awaitingService"` `reviewResult.reviewAnswer: "GREEN"`	applicantAwaitingService	Verification is paused due to a long-running external process, such as an asynchronous database reply or a service operation’s completion.
Requires action	`reviewStatus: "onHold"`	applicantOnHold	May occur due to the following reasons: You start a manual check and assign the applicant profile to one of your officers. The applicant profile expects a final decision after passing the required checks.
Awaiting user	`reviewStatus: "awaitingUser"` `reviewResult.reviewAnswer: "GREEN"`	applicantAwaitingUser	Verification requires user action other than document submission, such as completion of associated parties’ verification. Only Company applicants can have the Awaiting user status.
Approved	`reviewStatus: "completed"` `reviewResult.reviewAnswer: "GREEN"`	applicantReviewed	Applicant has successfully passed all verification checks.
Rejected	`reviewStatus: "completed"` `reviewResult.reviewRejectType: "FINAL"` `reviewResult.reviewAnswer: "RED"`	applicantReviewed	Applicant has not passed some verification checks and was rejected with a Rejected label. Such applicants are not allowed to try again.
Resubmission requested	`reviewStatus: "completed"` `reviewResult.reviewRejectType: "RETRY"` `reviewResult.reviewAnswer: "RED"`	applicantReviewed	Applicant has not passed some verification checks and was rejected with a Resubmission requested label. In this case, the applicant can go through the failed verification steps again.

Enable notifications about applicant status change

To enable notifications for applicants moved to the Requires action status:

Go to the Profile settings and open Notifications.
In the table, find Applicant requires action.
Enable the Send by Email and/or Display on Dashboard toggles.

Updated 6 days ago

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