Applicant statuses

Find out about the applicant statuses we have in our Dashboard, learn what they mean, and how they may affect the verification process.

Status	Description
Documents requested	An applicant has been created and must upload all the documents according to the verification steps. When done, they will be automatically sent to verification and the profile gets the Pending status. Usually, your applicants have this status only in the beginning once they go to verification. However, in case of reset, the applicants may get the Documents requested status again. Also, this status might be shown If the applicant has not provided some of the documents yet.
Pending	An applicant has provided all the necessary data and is being moved to the verification processing. No action should be taken in the applicant profiles during Pending.
Processing	An applicant and all the provided data are being processed. No action should be taken in the applicant profiles during Processing.
Approved	An applicant has successfully passed all verification checks.
Resubmission requested	An applicant has not passed some verification checks and was rejected with a temporary rejection label. The applicant can go through the failed verification steps again.
Rejected	An applicant has not passed some verification checks and was rejected with a final rejection label. Such applicants are not allowed to try again.
Requires action	The Requires action status may occur due to the multiple reasons: You start a manual check and assign an applicant profile to one of your officers. The applicant profile awaits for your final decision after underpassing all required checks.