Applicant statuses

Find out about the applicant statuses, learn what they mean and how they may affect the verification process.

During each verification, an applicant receives a status that conveys the current verification state.

To see the current verification state of an applicant profile, in the Dashboard, go to the Applicants page and in the Status column, review the status.

You can also apply the Review status -> Check completed filter to see profiles with the following statuses: Approved, Resubmission requested, and Rejected.

Dashboard status

API state

Associated webhook

Description

Documents requested
  • reviewStatus: "init"

applicantCreated

Assigned in the following cases:

  • Applicant is created and requested to submit the required documents according to the verification level steps. When done, the applicant is sent to verification automatically, and the profile gets the Pending status.
  • In case of resetting the profile.
  • In case some of the documents have not yet been provided by the applicant.
  • In case of changing the verification level where different/more documents are required.
Approved
  • reviewStatus: "completed"
  • reviewResult.reviewAnswer: "GREEN"

applicantReviewed

Applicant has successfully passed all verification checks.

Rejected
  • reviewStatus: "completed"
  • reviewResult.reviewRejectType: "FINAL"
  • reviewResult.reviewAnswer: "RED"

applicantReviewed

Applicant has not passed some verification checks and was rejected with a final rejection label. Such applicants are not allowed to try again.

Resubmission requested
  • reviewStatus: "completed"
  • reviewResult.reviewRejectType: "RETRY"
  • reviewResult.reviewAnswer: "RED"

applicantReviewed

Applicant has not passed some verification checks and was rejected with a temporary rejection label.

In this case, the applicant can go through the failed verification steps again.

Requires action
  • reviewStatus: "onHold"

applicantOnHold

May occur due to the following reasons:

  • You start a manual check and assign the applicant profile to one of your officers.

  • The applicant profile expects a final decision after passing the required checks.

Pending
  • reviewStatus: "pending"

applicantPending

Applicant has provided all the required data and is moved to the verification processing.