Email and phone verification

Confirm emails and phone numbers of your applicants.

You can check the applicant phone number and email address to determine its reliability.

How it works

The email and phone verification procedure works as follows:

  1. Applicants provide their email address and/or phone number and get a one-time code (or OTP).
  2. Applicants are requested to confirm the code (or OTP) and if it is correct, the step is passed.
  3. The system checks the data and, according to the internal logic, returns the results as red, yellow, or green labels, depending on how much risk the specified email address or phone number poses.

Get started

To start using phone and email checks, do any of the following:

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Tip

Combine standard email and phone verification with email and phone risk assessment to get a detailed picture about your applicants.

Review verification results

To view the verification results:

  1. In the Dashboard, go to the Applicants page and select a profile.
  2. Navigate to the Checks section and review the summary on the extracted and checked data.

Email check results show the following statistics:

Check Description

Suspicious email

Indicates the credibility of the provided email address.

Blocklisted

Indicates whether the provided email address is blocklisted.

Disposable

Indicates whether the provided email address is temporary and might disappear after a short period of time.

Phone check results show the following statistics:

Check Description

Blocklisted

Indicates whether the provided phone number is blocklisted.

Reduce fraud activities with email and phone risk assessment

Extend standard email and phone verification with additional email and phone risk assessment to understand the risk profile of your applicants during onboarding and make quick decisions for a wide range of cases in advance.

To activate advanced email and phone risk assessment, select the Enable email insights and Enable phone insights checkboxes in the General section of the verification level settings.

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Note

Email and phone risk assessment is available at an additional cost. Contact us to learn more.

With email and phone risk assessment, the standard email and phone check results are extended with the following:

Check Description

First seen at

Date when the email address was first seen.

Risk level

Indicates a verdict made by the system according to the check results and internal logic.

Website exists

Indicates the email domain existence.

Deliverable

Indicates whether messages can be delivered to the specified email address.

Not disposable

Indicates if the email address is temporary and might disappear after a short period of time.

Web registrations exist

Indicates that the email address is used for registration on websites.

Profiles

Information on profiles created for social networks, services, and different platforms, including uploaded avatar photos.

Check Description

First seen at

Date when the phone number was first seen.

Risk level

Indicates a verdict made by the system according to the check results and internal logic.

Active

Indicates whether the phone number is active.

Not disposable

Indicates if the phone number is temporary and might disappear after a short period of time.

Valid

Indicates whether the phone number is valid.

Not virtual

Indicates whether the phone number is not virtual.

Web registration exists

Indicates that the phone number is used for registration on websites.

Profiles

Information on profiles created for social networks, services, and different platforms, including uploaded avatar photos.

Transaction monitoring also gets the additional data shown in the Risk labels section of the associated onboarding transaction.

You can use this data during onboarding of new applicants by means of the Basic onboarding rule bundle to automatically add risk labels and tags to applicant profiles once they reach the specified threshold.

Check Description

Email labels

Risk labels associated with email addresses:

  • Medium risk email — a verdict made by the system according to the check results and internal logic.
  • High risk email — a verdict made by the system according to the check results and internal logic.
  • Disposable email — temporary email address that usually expires after a short period of time.
  • No registrations on Web services found — email address registration is not detected.
  • No website exist — email domain does not exist.
  • Non-deliverable — an email address to which messages cannot be delivered.

Phone labels

Risk labels associated with phone numbers:

  • Medium risk phone — a verdict made by the system according to the check results and internal logic.
  • High risk phone — a verdict made by the system according to the check results and internal logic.
  • Virtual — a virtual phone number is a number not associated with any physical location, allowing to make calls via internet.
  • No registrations on Web services found — phone number registration is not detected.
  • Disposable phone number — a temporary phone number that usually expires after a short period of time.

Device labels

Risk labels associated with devices:

  • VPN usage — detects whether VPN connection is used.
  • Multiple devices were used — informs about using multiple devices.
  • Multiple mobile devices were used - informs about using multiple mobile devices.
  • Lengthy onboarding session — the session lasts too long.
  • Failure to continue on another device — the session was interrupted.
  • Devices from distant IP locations were used — login from different and distant IP addresses (> 100 km).