Email and phone verification
Confirm emails and phone numbers of your applicants.
You can check the applicant phone number and email address to determine its reliability.
How it works
The email and phone verification procedure works as follows:
- Applicants provide their email address and/or phone number and get a one-time code (or OTP).
- Applicants are requested to confirm the code (or OTP) and if it is correct, the step is passed.
- The system checks the data and, according to the internal logic, returns the results as red, yellow, or green labels, depending on how much risk the specified email address or phone number poses.
Get started
To start using email and phone checks, do any of the following:
- Submit the applicant data via this API method.
- Collect the applicant data via the WebSDK or MobileSDK.
Tip
- Combine standard email and phone verification with email and phone risk assessment to get a detailed picture about your applicants.
- You can test email and phone verification in Sandbox mode. Once a daily texting limit expires, use the
111111
code to test SMS sending for phone verification.
Review verification results
To view the verification results:
- In the Dashboard, go to the Applicants page and select a profile.
- Navigate to the Checks section and review the summary on the extracted and checked data.
Tip
All check results can be displayed in 3 different states depending on the found information:
- Red indicator—an email/phone number has failed checks and might be considered risky.
- Green indicator—an email/phone number has passed verification and it has been confirmed that they are trustworthy/genuine, etc.
- Yellow indicator—the system couldn’t conduct verification and find information to verify a provided email/phone number.
Reduce fraud activities with email and phone risk assessment
Extend standard email and phone verification with the additional email and phone risk assessment to understand the risk profile of your applicants during onboarding and make quick decisions for a wide range of cases in advance.
How we calculate email and phone risk level
The risk calculation for a phone number and email address is based on several checks that help to assess whether they are trustworthy or potentially suspicious. Each factor contributes to an overall risk level that indicates whether the phone number or email address is safe, medium-risk, or high-risk.
Transaction monitoring also gets the additional data shown in the Risk labels section of the associated onboarding transaction.
You can use this data during onboarding of new applicants by means of the Basic onboarding rule bundle to automatically add risk labels and tags to applicant profiles once they reach the specified threshold.
Enable email and phone risk assessment
To activate the advanced email and phone risk assessment, select the Email insights and Phone insights checkboxes in the verification level settings.
Note
- Email and phone risk assessment is available at an additional cost. Contact us to learn more.
- OTP is not required for email and phone risk assessment.
Handle risk assessment results
With email and phone risk assessment, the standard email and phone check results will be extended with the results of the checks that we conduct to calculate the risk level.
Updated 4 days ago