Manage cases
Manage the case lifecycle to tailor it to your business needs and goals.
Once a case is created, you can simplify and enhance your work in Case Management by adding transactions to your investigations and assigning cases individually or in bulk.
Assign cases
Typically, cases are assigned to compliance officers automatically, based on the selected blueprint. However, you can manually designate an officer to consider a case or all cases awaiting review.
To assign a case:
- Navigate to the Cases page.
- Filter the cases by a specific parameter if needed, and select the cases to be assigned by ticking the respective boxes (for bulk assign tick the box at the top of the list).
- Pick the assignee from the drop-down menu.
Note
You can only apply bulk assign to the cases that belong to a single blueprint.
Add transaction to case
Transactions can be added to a case manually or via transaction monitoring rules.
Add transactions manually
To add transactions manually, do any of the following:
- In the Dashboard, go to Transactions and Travel Rule, select the checkbox on the left of the transaction name, and click Add to case.
- In the Dashboard, go to Transactions and Travel Rule, open any transaction from the list, and click Add to case in the upper-right corner.
- Open an applicant profile and go to the Transaction monitoring tab, select a transaction from the Applicant Transactions list, and click Add to case.
Add transactions via rules
To add transactions via rules:
- In the Dashboard, open the Rules page.
- Select a rule from the list and click Edit.
- In the Create case block, select the Create with the matched transaction checkbox.
When done, all transactions triggering the rule will be added to a case for further review. For example, you can set up this process with the Multiple transactions with the same amount for the last 1 day rule and review the similar amount transactions more thoroughly via Cases.
Important
Transactions related to different applicant profiles cannot be added to the same case.
Updated about 7 hours ago