In cases, when users log into the Dashboard after a long period of inactivity, you might need to recheck their accounts to ensure their identity and eligibility are still valid.

The auto member blocking role setting allows you to avoid manual reviews and automatically disable inactive members.

How auto member blocking works

You can configure a time period, after which our system will block inactive members. Once a member exceeds the configured inactivity period:

1. The next login attempt will fail.
2. The member will see a message explaining that their account has been locked for security reasons.
3. Their status will change to disabled.

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Note

• Our system automatically blocks the account once per day after the inactivity period has already passed. The script will run within 24 hours.
• Login blocking works when the user tries to log in after the inactivity period has passed.

We will notify members before being blocked due to inactivity 3 days and then 1 day before the scheduled blocking date. The notifications include instructions on how to keep the account active or contact an administrator for reactivation. An administrator with the appropriate permissions can reactivate the member manually from the Dashboard. After reactivation, the member can log in again.

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Attention

If a user was already blocked and later reactivated by an admin, their account will not be automatically disabled again.

Configure auto member blocking

To set up auto blocking conditions:

1. In the Dashboard, navigate to the Settings. Open the Team page and go to the Roles.
2. Select the role of your interest.
3. In the role configuration, scroll to the Automatically block inactive members setting.
4. Select the corresponding checkbox and the number of days of inactivity (from 7 to 365 days) after which our system will block the user.