Create new cases automatically and conduct investigations thanks to the complementary functionality of Case Management and other Sumsub products, such as Workflow Builder and AML Screening.

Create cases in Workflow Builder

Add cases using Workflow Builder:

1. Go to Integrations→Workflow Builder and navigate to Active workflow.
2. Add a verification level for individuals or companies and select the level type. If you select Applicant Actions as the level type, you will be able to create cases based on the applicant's actions, such as passing a check or uploading a payment method.
3. Include additional nodes with level steps or conditions if needed.
4. To create a case, include the Action node in your flow and configure its settings:
   1. Select type of action—Create case.
   2. Choose a required blueprint from the list.
   3. Select case priority (low, medium, or high).
   4. Set up the case resolution deadline in hours or days.

As per the settings, a new case will be created once an applicant triggers the Action node branch while passing verification.

Create cases from Ongoing AML hits

Create a new case once an applicant receives new watchlist matches during Ongoing AML monitoring.

1. Go to Integrations→AML Screening and navigate to the Configurations tab.
2. Configure Ongoing AML monitoring:
   1. Make sure that the Enable auto-screening AML box is checked.
   2. Check the Create cases from ongoing monitoring hits box.
3. Set up case creation — select blueprints for the cases created from ongoing AML hits.
4. Save changes.

Create cases using custom rules

Generate a new case every time your custom rule is triggered to conduct further investigation.

1. Follow the Get started with custom rules instructions to create and configure a new rule.
2. Adjust case creation from triggering the rule:
   1. Set up grouping:
      1. Select grouping By applicant if you want all the alerts about the rules triggered for a specific applicant combined in one case.
      2. Select grouping By rule and applicant if you want a separate case created for each rule triggered for an applicant.
   2. Pick the blueprint for the case to be sent to a dedicated investigators team.
   3. Add conditions that will be used to add more transactions to the case. This will let your officers process the transaction matching together with the transactions that trigger the rule you are editing.

Create cases manually

If needed, you can add cases for the selected transaction or applicant manually.

To create a case for an applicant:

1. Navigate to the Applicants page and select an applicant.
2. Click on the three-dot menu in the upper right corner of the screen and select Create case.
3. Add the case title and the blueprint to be applied.
4. Select case priority (low, medium, or high).
5. Set up the case resolution deadline in hours or days.
6. Click Create case again to be redirected to the case page

To create a case for a transaction:

1. Navigate to the Transactions page and select a transaction.
2. Click Add to case.
3. Select Create new case.
4. Add the case title and the blueprint to be applied.
5. Select case priority (low, medium, or high).
6. Set up the case resolution deadline in hours or days.
7. Click Create case again to be redirected to the case page.

Add transaction to case

Transactions can be added to a case manually or via transaction monitoring rules.

Add transactions manually

To add transactions manually, do any of the following:

• In the Dashboard, go to Transactions and Travel Rule, select the checkbox on the left of the transaction name, and click Add to case.
• In the Dashboard, go to Transactions and Travel Rule, open any transaction from the list, and click Add to case in the upper-right corner.
• Open an applicant profile and go to the Transaction monitoring tab, select a transaction from the Applicant Transactions list, and click Add to case.

Add transactions via rules

To add transactions via rules:

1. In the Dashboard, open the Rules page.
2. Select a rule from the list and click Edit.
3. In the Create case block, select the Create with the matched transaction checkbox.

When done, all transactions triggering the rule will be added to a case for further review. For example, you can set up this process with the Multiple transactions with the same amount for the last 1 day rule and review the similar amount transactions more thoroughly via Cases.