Sumsub Case Management, as well as other products, such as Workflow Builder, AML Screening, and Ongoing AML Monitoring, allow you to create cases manually or automatically and conduct thorough investigations using the complementary functionality.

Create cases in Workflow Builder

Add cases using Workflow Builder:

1. Navigate to Integrations→Workflow Builder and navigate to Active workflow.
2. Add a verification level for individuals or companies and choose the level type depending on what flow (standard verification or a suspicious action) triggers case creation.
3. Include additional nodes with level steps or conditions if needed.
4. To create a case, include the Action node in your flow and configure its settings:
   1. Select action type—Create case.
   2. Choose the blueprint to be applied.
   3. Select case priority (low, medium, or high).
   4. Set up the case resolution deadline in hours or days.

Once configured, a new case will automatically be created whenever an applicant triggers the Action node branch during verification.

Create cases from Ongoing AML hits

Create a new case once an applicant receives new watchlist matches during Ongoing AML monitoring.

1. Navigate to Integrations→AML Screening→Configurations.
2. Configure Ongoing AML monitoring:
   1. Make sure that the Enable auto-screening AML box is selected.
   2. Select the Create cases from ongoing monitoring hits box.
3. Choose the blueprint to be applied.
4. Select case priority (low, medium, or high).
5. Set up the case resolution deadline in hours or days.
6. Save your changes.

Create cases using custom rules

Generate a new case every time your custom rule is triggered to conduct further investigation.

1. Follow the Get started with custom rules instructions to create and configure a new rule.
2. Adjust case creation from triggering the rule:
   1. Set up grouping:
      1. By applicant: Consolidates all rule alerts for a specific applicant into a single case.
      2. By rule and applicant: Creates a separate case for each unique rule triggered by an applicant.
   2. Choose the blueprint to be applied.
   3. Add conditions that will be used to add more transactions to the case. They allow your compliance officers to process all related transaction matches together with the rule-triggering event.

Create cases manually

If needed, you can add cases for the selected transaction or applicant manually.

To create a case for an applicant:

1. Navigate to the Applicants page and select an applicant.
2. Click the three-dot menu in the upper right corner of the screen and select Create case.
3. Add the case title and choose the blueprint to be applied.
4. Select case priority (low, medium, or high).
5. Set up the case resolution deadline in hours or days.
6. Click Create case again to be redirected to the case page

To create a case for a transaction:

1. Navigate to the Transactions page and select a transaction.
2. Click Add to case.
3. Select Create new case.
4. Add the case title and the blueprint to be applied.
5. Select case priority (low, medium, or high).
6. Set up the case resolution deadline in hours or days.
7. Click Create case again to be redirected to the case page.

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   Note

   You can also add transactions to cases as described in this article.