Sumsub uses rejection labels and explanatory buttons that help communicate why an applicant did not pass verification.

• Rejection labels — rejection reason identifiers returned as part of the applicantReviewed webhook. You can see the list of rejection labels in the rejectLabels field.
• Explanatory buttons — a Dashboard element that provides context about a rejection reason. They help reviewers and compliance teams better understand why an applicant did not pass verification when they inspect a case manually.

Explore rejection reasons