post https://api.sumsub.com/resources/applicants//reset
Marks documents uploaded by the applicant as inactive and deletes all statuses assigned earlier.
Overview
Use this method to change the applicant status to init. For example, if the applicant has contacted your support with a request to pass verification from scratch with new documents.
Warning
Resetting an applicant with fraudulent patterns is not a safe option. You can make sure that it is safe to reset by checking if the applicant does not have any of the following rejection labels:
FORGERY,SELFIE_MISMATCH,BLACKLIST,BLOCKLIST,INCONSISTENT_PROFILE,FRAUDULENT_PATTERNS.
Attention
Let us know if you plan to use this method, so we can suggest another flow for your case.
Did you know?
You can also reset an applicant profile from the Dashboard.