Applicant tags
Learn what applicant tags mean.
Tags indicate the reasons why the applicant was rejected either temporarily or finally. Depending on the issues or violated verification rules, the system automatically assigns tags during the applicant check.
Tags allow you to get a better understanding of the rejection without requesting any additional data. If needed, tags can be changed or removed when running a manual check.
To filter applicants with the help of tags:
- In the Dashboard, go to the Applicants page.
- From the Tag drop-down list, select tags by which to filter the list.
Did you know?
You can assign custom tags to your applicants to better navigate through the applicant list.
Tag |
Description |
---|---|
Additional documents
|
Additional documents required to pass the check. |
Adverse media
|
The applicant was found in the adverse media. |
Back side missing
|
Back side of the document is missing. |
Bad avatar
|
Avatar does not meet the client's requirements. |
Bad connection
|
Video Ident call connection was interrupted. |
Bad face matching
|
Face check between document and selfie failed. |
Bad POA
|
The applicant uploaded a not suitable proof-of-address document. |
Bad POI
|
The applicant uploaded a not suitable ID document. |
Bad POP
|
The applicant uploaded a not suitable proof-of-payment document. |
Bad selfie
|
The applicant uploaded a bad selfie. |
Bad video selfie
|
The applicant uploaded a bad video selfie. |
Beneficial owners are not validated
|
Could not identify and duly verify the entity's beneficial owners. |
Beneficiaries are not defined
|
There are no declared shareholders or their data doesn't meet data in the corporate documents. |
Beneficiaries are not validated
|
All shareholders of the company who were requested for identity verification should pass the required checks. |
Black and white
|
The applicant uploaded black and white photos of documents. |
Block list
|
Applicant added to global blocklist. |
Blocklist
|
Applicant added to client's internal blocklist. |
Check is not available
|
The database is not available. |
Compromised persons
|
The applicant does not correspond to Compromised Person Politics. |
Control structure is not established
|
Could not establish the entity control structure. |
Criminal records
|
The applicant is involved in illegal actions. |
Damaged document
|
The document is damaged, and the information isn't clearly visible. |
Digital document
|
The applicant uploaded a digital version of the document. |
Directors are not validated
|
All directors of the company who were requested for identity verification should pass the required checks. |
Document deprived
|
The applicant has been deprived of the document. |
Document template
|
Documents supplied are templates downloaded from the internet. |
Duplicate
|
This applicant was already created for this client, and duplicates are not allowed by the regulations. |
Expiration date
|
The applicant uploaded expired document. |
Foreigner
|
In case the applicant came from an unsupported country or without a residence permit. |
Forgery
|
Forgery attempt has been made. |
Fraudulent liveness
|
There was an attempt to bypass liveness check. |
Fraudulent Patterns
|
Fraudulent behaviour was detected. |
Front side missing
|
Front side of the document is missing. |
Graphics editing software
|
The document or it's data has been changed in the context of brightness, contrast, contents, etc. |
Inactive entity
|
The entity seems to be inactive according to the publicly available state company registry. |
Incompatible language
|
The applicant should upload notarized translation of his document. |
Incomplete document
|
Some information is missing from the document, or it's partially visible. |
Inconsistency of requested data
|
The provided information does not correspond to the data in the document. |
Inconsistent profile
|
Data or documents of different persons were uploaded to one applicant. |
Incorrect data
|
The specified company data (e.g. egistration number, name) in the profile doesn't match the data in the corporate documents or company state register. |
Incorrect social number
|
The applicant provided an incorrect social number (SSN, for example). |
Invalid ID
|
A document that identifies a person (e.g. a passport or an ID card) is not valid. |
Low quality
|
Documents have low-quality that does not allow definitive conclusions to be made. |
Mismatch with external database
|
The profile could not be verified due to data mismatch. |
Missing document pages
|
Some pages of a document are missing. |
No suitable docs
|
The provided documents do not match the required ones. |
Non authentic document
|
The provided document is not authentic. |
Non-supported language
|
Non-supported language for video identification. |
Not a document
|
The provided file is not a document. |
Not all checks succeeded
|
Some of the auto checks have failed. |
Not enough experience
|
Experience does not match the requirements (e.g. driving experience is not enough). |
Not found in external database
|
No data was found; the profile could not be verified. |
Other
|
When something wrong happened with the rejection of an applicant (e.g. applicant was rejected by button that doesn't exist). |
Outdated document version
|
The provided document is not the most recent version. |
Ownership structure is not established
|
The declared ownership structure of the company doesn't meet data in the corporate documents. |
PEP
|
The applicant belongs to the PEP category |
Problematic applicant data
|
Applicant data does not match the data in the documents. |
Refused to finish interview
|
On the Video identification call, the applicant refused to finish the interview. |
Regulations violations
|
The applicant violated the regulations. |
Representatives are not defined
|
There are no declared representatives or their data doesn't meet data in the corporate documents. |
Representatives are not validated
|
All representatives of the company who were requested for identity verification should pass the required checks. |
Sanctions
|
The applicant was found on sanction lists. |
Screenshots
|
The applicant uploaded screenshots. |
Selfie mismatch
|
An applicant photo (profile image) does not match a photo on the provided documents. |
Selfie with paper
|
The applicant should upload a special selfie (e.g. selfie with the paper and date on it). |
Spam
|
An applicant has been created by mistake or is just a spam user (irrelevant images were supplied). |
Third party involvement
|
The applicant is doing verification from a third party for a fee. |
Unsatisfactory age
|
Age requirement is not met (e.g. cannot rent a car to a person below 25yo). |
Unsatisfactory photos
|
There were problems with the photos, like poor quality or masked information. |
Unsuitable document
|
The provided document doesn't have some of the required attributes (e.g. sign, seal, translation). |
User is not alone or cannot be seen
|
On Video Ident call, the applicant is either not alone or nor visible. |
Wrong address
|
The address from the documents doesn't match the address that the applicant entered. |
Wrong region
|
When applicants from certain regions/countries are not allowed to be registered. |
Updated about 2 months ago