Applicant Management Basics
Follow this interactive guide to review your user profiles.
- Select a chapter on the right to start the guide.
- Use the Checklist below to track and apply your settings.
- Click links to open detailed technical documentation.
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CHAPTERS
01. Review Statuses
Applicant Review Statuses
- Understand what each status means.
- And when your Compliance team's intervention is required.
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02. Applicant Profile Overview
Detailed Profile Overview
- Explore the key elements of the applicant profile
- Learn to read applicant profiles
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03. Changing Review Status
Editing Applicant Profile
- Overriding Sumsub statuses (not recommended, but possible).
- Example: Approving applicants with Resubmission requested status
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04. Extra Tools
Pro Tips: Extra Tools In Applicant Profile
- Understand blocklisting andreduce repetitive rejections
- Reset or inactivate profiles to re-verify applicants
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05. Tags & Risk Labels
Tags & Risk Labels
- Categorize customers with Tags
- Use Risk labels as extra datapoints about applicants
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Bonus Chapter 1: Upload user's docs
Pro Tips: Resubmitting User's Documents On Their Behalf
- Help your users get onboarded quicker
- Upload their documents manuallyand request a check
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Bonus Chapter 2: Request Re-verification
Pro Tips: Requesting Re-verification Or Additional Documentation
- Reset particular verification steps for the user to try again.
- Orre-direct user to a different level with additional steps or settings.
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