Case Management
Follow this interactive guide to set up Case Management.
- Select a chapter on the right to start the guide.
- Use the Checklist below to track and apply your settings.
- Click links to open detailed documentation.
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CHAPTERS
01. Overview & Importance
Why Case Management Matters
- Unified Insights: See transactions, applicant data, and risk flags inside one hub.
- Optimized Allocation: Assign cases automatically based on priority, expertise, or team capacity.
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02. Roles & Permissions
Managing Team Access Matrix
- Manage Role Permissions: Grant or restrict Case Management access.
- Tailor Roles For Your Team: Edit default system roles or create new ones from scratch.
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03. What is a Blueprint?
Blueprints for Case Management
- Skip Manual Setup: Instantly deploy four industry-standard presets.
- Modify Presets: Adjust the pre-configured templates to your risk processes.
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04. Creating a Blueprint
Construct Custom Blueprints
- Build From Scratch: Drag, drop, and stack settings blocks to control what data your team sees.
- Standardize Investigations: Use checklists to keep the team aligned and audit trails flawless.
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05. Case Overview
Applicant Profile in Case Management
- Case Structure: Find Cases in your Dashboard and get all the insights on the user.
- Close the Compliance Loop: Verify associated data and finalize the case status.
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06. Automating w/ Workflows
Trigger-Driven Automation
- Manage Risks: Route users to auto-pilot checks or manual human review.
- Target High-Risk Alerts: Make every critical hit trigger an organized, traceable case.
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07. Manual Case Creation
Assigning Cases Manually
- Ad-Hoc Inspection: Create case manually straight from applicant profile.
- Filter and Assign: Hand-pick cases for your specialized compliance teams.
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