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Case Management

Follow this interactive guide to set up Case Management.

  • Select a chapter on the right to start the guide.
  • Use the Checklist below to track and apply your settings.
  • Click links to open detailed documentation.
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SETUP CHAPTERS

Why Case Management Matters

  • Unified Insights: See transactions, applicant data, and risk flags inside one hub.
  • Optimized Allocation: Assign cases automatically based on priority, expertise, or team capacity.
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Managing Team Access Matrix

  • Manage Role Permissions: Grant or restrict Case Management access.
  • Tailor Roles For Your Team: Edit default system roles or create new ones from scratch.
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Blueprints for Case Management

  • Skip Manual Setup: Instantly deploy four industry-standard presets.
  • Modify Presets: Adjust the pre-configured templates to your risk processes.
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Construct Custom Blueprints

  • Build From Scratch: Drag, drop, and stack settings blocks to control what data your team sees.
  • Standardize Investigations: Use checklists to keep the team aligned and audit trails flawless.
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Applicant Profile in Case Management

  • Case Structure: Find Cases in your Dashboard and get all the insights on the user.
  • Close the Compliance Loop: Verify associated data and finalize the case status.
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Trigger-Driven Automation

  • Manage Risks: Route users to auto-pilot checks or manual human review.
  • Target High-Risk Alerts: Make every critical hit trigger an organized, traceable case.
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Assigning Cases Manually

  • Ad-Hoc Inspection: Create case manually straight from applicant profile.
  • Filter and Assign: Hand-pick cases for your specialized compliance teams.
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CASE MANAGEMENT CHECKLIST




Try it in your Dashboard →

Explore Enhanced Case Management Functionality.

  • Master advanced allocation: Platform vs Core seats.
  • Build cross-checked processes: 4-Eyes security layout.
  • Automate documentation: Get compliant system audits and FIU reports.
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ADVANCED CHAPTERS

Your Case Command Center

  • Complete Oversight: Learn how to view your team's overall volume and performance indicators.
  • Navigation Hub: Dive into premium enhancement tabs to monitor specialized alerts.
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Optimizing Seat Structures

  • Core Reviewers: Operational review limits dedicated strictly to verification actions.
  • Platform Access: Uncapped configuration rights across all platform-tier management spaces.
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Dual-Authorization Controls

  • Secondary Sign-off: Enforce security criteria requiring secondary review confirmation before case closure.
  • Mitigate Internal Risk: Isolate high-liability transactions automatically.
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Incident Escalation Tiers

  • Complex Escalations: Seamlessly bump sensitive customer cases up to specialized tiers.
  • Auditing Control: Maintain active progress data logs over complex escalations.
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Intelligent Resource Management

  • Targeted Assignment: Assign high-value customer records directly to specific analysts.
  • Queue Rebalancing: Clear workflows dynamically without generating duplicate tickets.
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Engineered Automation Rules

  • Conditional Flow Rules: Build triggers to instantly start a case when anomaly thresholds trigger.
  • Reduce Manual overhead: Keep routine low-risk activities automated safely.
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Regulatory File Exporting

  • One-Click FIU Export: Compile complete trace histories into downloadable regulatory layouts.
  • Compliance Safeguarding: Build verifiable compliance evidence vaults instantly.
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ADVANCED WORKSPACE CHECKLIST



Configure Advanced Tiers →


Updated 11 days ago

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