Case Management
Explore Case Management setup steps and learn advanced practices for compliance teams. Select a module on the right to view highlights, jump directly to video timestamps, or open full technical documentation.
💡 Click a module to view highlights, jump to that clip, or open its guide.
Setup Chapters
Goal
- Understand how Case Management unifies transactions, applicant profiles, and risk flags into a single investigative workspace.
Goal
- Configure Case Management permissions across compliance analysts and administrators.
Goal
- Deploy four pre-configured industry templates or tailor investigation layouts to your team's risk policy.
Goal
- Drag, drop, and structure custom investigation widgets to standardize how risk officers audit cases.
Goal
- Navigate applicant profiles inside active cases, verify associated data, and finalize compliance decisions.
Goal
- Build conditional workflows to automatically generate cases whenever specific risk score limits or alerts trigger.
Goal
- Open ad-hoc cases directly from an applicant profile for specialized manual inspection by compliance officers.
💡 Click a module to view highlights, jump to that clip, or open its guide.
Advanced Chapters
Goal
- Monitor your team's overall workload and view key performance indicators across active case queues.
Goal
- Optimize ROI by managing Core and Platform access permissions across team roles.
Goal
- Enforce mandatory secondary review sign-offs before closing high-liability or sensitive customer cases.
Goal
- Automatically move complex incidents up to specialized senior compliance officers while maintaining audit trails.
Goal
- Assign high-value customer records directly to specific analysts and rebalance work queues dynamically.
Goal
- Construct automated rules to trigger investigations without manual interference.
Goal
- Compile complete trace histories into downloadable regulatory layouts for official FIU submission.
Updated 3 days ago
Did this page help you?