The Sumsub responsible gambling solution is designed to help businesses promote a safe and healthy gaming environment for your customers.

If you are a casino or a betting site, Sumsub helps you:

• Encourage players to adopt safe gaming practices.
• Prevent problematic gambling behavior among your customers.
• Build trust with players and enhance the reputation of your company as a socially responsible operator.
• Adhere to betting regulations and avoid fines and penalties while also demonstrating your commitment to regulatory compliance.
• Enhance customer loyalty and attract a more conscientious player base.

How it works

You can enforce several types of limits to manage your users' gambling activities better and avoid financial and emotional harm associated with excessive gambling:

The process of gambling monitoring includes the following steps:

1. Players participate in gaming sessions by making bets, winning, losing, thereby producing transactions.
2. Sumsub performs necessary checks in accordance with the rules you activated or created.
3. Depending on the checks results, each transaction receives a status:
   • Normal — transaction is approved.
   • Suspicious or Gambling Addiction — transaction matched a Gambling Limit rule and requires attention.
4. You handle monitoring results.

Integrated checks

The following table explains the checks performed when monitoring gambling transactions:

Manually created checks

Apart from using the gambling transaction checks Sumsub offers you out-of-the-box, you can create your own checks based on custom criteria. Here are a few examples related to gambling limits:

Enable gambling limit changes monitoring

To enable gambling monitoring:

1. If you have never used Sumsub, visit our website and click Get started to begin your journey or contact our sales department. If you are already a Sumsub customer, contact our customer support.
2. Create the rules if needed.
3. In the Dashboard, open the Rules Library, select and install the selected rules.
4. Open the Rules page and enable the installed rules.

Once you enable the rules, all transactions are going to be monitored by these rules. Each transaction that matches the rule conditions will be taken care of in accordance with the rule configuration.

Create transactions

You can create gambling transactions in the Dashboard using a convenient constructor or with the help of the API methods.

Use Dashboard

To produce a transaction in the Dashboard:

1. Go to the Transactions page.
2. Click Create transaction manually.
3. From the drop-down list, select an applicant on behalf of whom you want to produce the transaction.
4. Switch between the simplistic (visual representation) form and JSON payload (digital data).
5. When using a simplistic form, from the Use Case drop-down list, select Gambling Limit Change.
6. Provide required transaction information.
7. Set the custom transaction date by selecting the associated checkbox if necessary.
8. Click Create transaction.

Use API

To produce a responsible gambling transaction via API, use this API method and set the type field to Gambling Limit Change as the following example demonstrates:

'https://api.sumsub.com/resources/applicants/631f268442d8290001e1eee9/kyt/txns/-/data' \
  -H 'Content-Type: application/json' \
  -d '{
        "txnId": "621f268442d8290901e1eee9_newTxn",
        "applicant": {
            "externalUserId": "uniqueRemitterId",
            "address": {
                "country": "DEU",
                "street": "Chauseestr. 60",
                "postCode": "101115",
                "town": "Berlin"
            },
            "device": {
                "ipInfo": {
                    "ip": "87.141.63.133"
                }
            }
        },
            "type": "gamblingLimitChange",
            "gamblingLimitChangeInfo": {
            "type": "deposit",  //Type of the limt could be deposit/loss/wager/session time/self-exclusion and the following parameters would vary - as per https://docs.sumsub.com/reference/expression-attributes#gamblinglimitchangeinfo
            "amount": 42,
            "currencyCode": "EUR",
            "reverted": false,
            "resolutionDate": "2024-03-04 20:53:01+0200",
            "": 120,
            "period": "weekly"
        }
        }

Handle monitoring results

Once a gambling transaction is checked, it can be found on the Transactions page.

All suspicious transactions that get the Requires action status appear in Queues. Such transactions must be carefully evaluated by your experts and an appropriate action must be taken.

You also receive any of the following webhooks, depending on the transaction status:

• applicantKytTxnApproved
• applicantKytTxnRejected
• applicantKytOnHold