Queues contain lists of cases assigned to compliance officers for manual review. There are three types of pages available in queues:

• Applicants
• Transactions
• AML cases

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Did you know?

You can create custom queues to make decision-making even more efficient and flexible. For more information, see this article.

Applicants

The Applicants page contains a list of applicants assigned to you and those that require manual actions. On this page, you can select any applicant profile for review and manage their verification results as needed.

Transactions

The Transactions page contains a list of transactions assigned to you and those that require manual actions. You can make a decision by changing the transaction status after thoroughly analyzing the transaction data.

To change the transaction status, select any of the following actions:

• Approve/Reject. Lets you change the transaction status respectively. Alternatively, you can use this API method.
• Confirm. Lets you mark a transaction as Confirmed and remove it from the queue. This option is available only for approved and rejected transactions.
• Assign. Lets you assign a transaction to the dedicated compliance officer. Once assigned, the transaction will appear in the Assigned to me queue that belongs to the selected officer.
• Assign to me. Lets you change the transaction assignee to yourself and review the transaction manually in case you are the only person possessing the required expertise.
• Awaiting user. Lets you suspend a transaction until some applicant information is received, e.g. you are waiting for a cryptocurrency exchange to confirm the counterparty data, an applicant passes the Liveness & Face match check or provides requested documents.
• Put on hold. Lets you suspend a transaction in case you need extra time or assistance to provide the final verdict.
• Re-score. Lets you recalculate transaction risk score based on the additional information or adjusted rules. Alternatively, you can use this API method.
• Delete. Lets you permanently delete the selected transaction and all related information.

AML cases

The AML cases page includes a list of watchlist screening matches in applicants and counterparties triggered by the AML rules during monitoring. From this page, you can manage any AML case by selecting it from the list.