Responsible gambling

Protect vulnerable players, mitigate legal risks, and preserve your reputation with Responsible Gambling.

The Responsible Gambling solution ensures compliance with gambling regulations to protect vulnerable players, mitigate legal risks, and preserve your reputation.

If you are a B2B company, Sumsub helps you:

  • Comply with the legal and regulatory requirements to avoid severe penalties, legal actions, and reputational damage.
  • Control financial risks since such factors as market volatility or fraudulent activities can impact your financial stability.
  • Take care of reputation and trust which are crucial in the gambling industry to save your customers and business partners.

If you are a B2C company, Sumsub helps you avoid players and partners fraud, such as:

  • Identity theft which may include the identity theft of legitimate players or creating fictitious identities.
  • Payment fraud since fraudsters may use stolen credit cards, conduct chargebacks after playing, or engage in money laundering activities.
  • Account takeover when fraudsters may attempt to gain unauthorized access to legitimate player accounts through such techniques as phishing, social engineering, or password cracking.
  • Responsible gambling compliance to promote responsible gambling practices and protect vulnerable players to avoid legal consequences and reputational damage.
  • Money laundering which can be detected in online casinos where a player does not try to win, and everything is done to create the appearance of gaming activity with minimal losses.

How it works

The process of gambling monitoring includes the following steps:

  1. Players participate in gaming sessions by making bets, winning, losing, thereby producing transactions.
  2. Sumsub performs necessary checks in accordance with the Responsible Gambling rules.
  3. Depending on the results of the checks, each transaction receives a status:
    • Normal — transaction is approved.
    • Suspicious or Gambling Addiction — transaction matched a Gambling Bonus Abuse rule and requires attention.
  4. You handle monitoring results.

Checks

The following table explains the checks performed when monitoring gambling transactions:

CheckDescription
Session durationTime period the player takes while playing a single game session.
Sessions countTotal number of game sessions played by the player.
Session timeSpecific time (local) when the player starts and finishes a game session.
Deposit amountAmount of money deposited by the player into their gambling account.
Deposit countTotal number of deposits.
Deposit frequencyHow often the player makes deposits into their gambling account.
Bet sizeAmount of money wagered on a single bet or game round.
Has active limitsIndicates whether the player has set any limits on their gambling activity, such as deposit limits or time limits.
Has removed limitsIndicates whether the player has previously removed any limits they had previously set on their gambling activity.

Enable responsible gambling

To enable gambling monitoring:

  1. If you have never used Sumsub, visit our website and click Get started to begin your journey or contact our sales department. If you are already a Sumsub customer, contact our customer support.
  2. In the Dashboard, open the Rules Library, select a gambling bundle, which can be Responsible Gambling and Gambling Bonus Abuse, and install the rules. We recommend installing all rules available in the bundle, as it is the quickest and easiest way to cover all of the check steps.
  3. Open the Rules page and enable the installed rules.

Once you enable the rules, all transactions are going to be monitored by these rules. Each transaction that matches the rule conditions will be taken care of in accordance with the rule configuration.

Create transactions

You can create gambling transactions in the Dashboard using a convenient constructor or with the help of the API methods.

Use Dashboard

To produce a transaction in the Dashboard:

  1. Go to the Transactions page.
  2. Click Create transaction manually.
  3. From the drop-down list, select an applicant on behalf of whom you want to produce the transaction.
  4. Switch between the simplistic (visual representation) form and JSON payload (digital data).
  5. When using a simplistic form, from the Use Case drop-down list, select Gambling bet or Gambling bonus change, depending on your scenario.
  6. Provide required transaction information.
  7. Set the custom transaction date by selecting the associated checkbox if necessary.
  8. Click Create transaction.

Use API

To produce a responsible gambling transaction via API, use this API method and set the type field to Gambling bet or Gambling bonus change, depending on your scenario as the following example demonstrates:

[
    {
        "_id": {
            "$oid": "6602e8a2438eaa311cc195c5"
        },
        "applicantId": {
            "$oid": "65f334d789722208f511e2fc"
        },
        "scope": "events",
        "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
        "clientId": "john.doe.local",
        "data": {
            "txnId": "b01d7a6f-17d8-4a4b-af82-ab422ba411c9",
            "txnDate": {
                "$date": "2024-02-27T15:24:18.420Z"
            },
            "applicant": {
                "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
                "fullName": "John Doe",
                "type": "individual"
            },
            "counterparty": {
                "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
                "fullName": "John Doe"
            },
            "type": "finance",
            "info": {
                "direction": "in",
                "amount": 1000,
                "currencyCode": "EUR",
                "currencyType": "fiat",
                "amountInDefaultCurrency": 1000,
                "defaultCurrencyCode": "EUR",
                "paymentDetails": "Deposit"
            }
        },
        "score": 0,
        "review": {
            "reviewId": "PkYRT",
            "attemptId": "wtEkq",
            "attemptCnt": 0,
            "elapsedSincePendingMs": 66,
            "elapsedSinceQueuedMs": 66,
            "createDate": {
                "$date": "2024-03-26T15:24:18.490Z"
            },
            "reviewResult": {
                "reviewAnswer": "GREEN"
            },
            "reviewStatus": "completed"
        },
        "createdAt": {
            "$date": "2024-03-26T15:24:18.477Z"
        },
        "scoringResult": {
            "score": 0,
            "dryScore": 0,
            "action": "score",
            "ruleCnt": 0,
            "dryRunRuleCnt": 0
        }
    },
    {
        "_id": {
            "$oid": "6602e8a2438eaa311cc195c9"
        },
        "applicantId": {
            "$oid": "65f334d789722208f511e2fc"
        },
        "scope": "events",
        "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
        "clientId": "nikita.timofeev.local",
        "data": {
            "txnId": "8e9fda60-ec16-4818-a8d3-8b30b9bea81d",
            "txnDate": {
                "$date": "2024-02-29T15:24:18.423Z"
            },
            "applicant": {
                "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
                "fullName": "John Doe",
                "type": "individual"
            },
            "counterparty": {
                "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
                "fullName": "John Doe"
            },
            "type": "finance",
            "info": {
                "direction": "in",
                "amount": 2000,
                "currencyCode": "EUR",
                "currencyType": "fiat",
                "amountInDefaultCurrency": 2000,
                "defaultCurrencyCode": "EUR",
                "paymentDetails": "Deposit"
            }
        },
        "score": 0,
        "review": {
            "reviewId": "KaZQw",
            "attemptId": "NDtKm",
            "attemptCnt": 0,
            "elapsedSincePendingMs": 9,
            "elapsedSinceQueuedMs": 9,
            "createDate": {
                "$date": "2024-03-26T15:24:18.577Z"
            },
            "reviewResult": {
                "reviewAnswer": "GREEN"
            },
            "reviewStatus": "completed"
        },
        "createdAt": {
            "$date": "2024-03-26T15:24:18.577Z"
        },
        "scoringResult": {
            "score": 0,
            "dryScore": 0,
            "action": "score",
            "ruleCnt": 0,
            "dryRunRuleCnt": 0
        }
    },
    {
        "_id": {
            "$oid": "6602e8a2438eaa311cc195cd"
        },
        "applicantId": {
            "$oid": "65f334d789722208f511e2fc"
        },
        "scope": "events",
        "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
        "clientId": "nikita.timofeev.local",
        "data": {
            "txnId": "e3b30296-ae00-42f6-a226-d1326824b13a",
            "txnDate": {
                "$date": "2024-03-06T15:24:18.427Z"
            },
            "applicant": {
                "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
                "fullName": "John Doe",
                "type": "individual"
            },
            "counterparty": {
                "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
                "fullName": "John Doe"
            },
            "type": "finance",
            "info": {
                "direction": "in",
                "amount": 3000,
                "currencyCode": "EUR",
                "currencyType": "fiat",
                "amountInDefaultCurrency": 3000,
                "defaultCurrencyCode": "EUR",
                "paymentDetails": "Deposit"
            }
        },
        "score": 0,
        "review": {
            "reviewId": "GFCmw",
            "attemptId": "auQqy",
            "attemptCnt": 0,
            "elapsedSincePendingMs": 9,
            "elapsedSinceQueuedMs": 9,
            "createDate": {
                "$date": "2024-03-26T15:24:18.593Z"
            },
            "reviewResult": {
                "reviewAnswer": "GREEN"
            },
            "reviewStatus": "completed"
        },
        "createdAt": {
            "$date": "2024-03-26T15:24:18.593Z"
        },
        "scoringResult": {
            "score": 0,
            "dryScore": 0,
            "action": "score",
            "ruleCnt": 0,
            "dryRunRuleCnt": 0
        }
    },
    {
        "_id": {
            "$oid": "6602e8a2438eaa311cc195d1"
        },
        "applicantId": {
            "$oid": "65f334d789722208f511e2fc"
        },
        "scope": "events",
        "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
        "clientId": "john.doe.local",
        "data": {
            "txnId": "2bc67235-ebba-4e4f-a375-25f642fbaa22",
            "txnDate": {
                "$date": "2024-03-11T15:24:18.432Z"
            },
            "applicant": {
                "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
                "fullName": "John Doe",
                "type": "individual",
                "device": {
                    "ipInfo": {
                        "ip": "34.193.207.130",
                        "countryCode2": "US",
                        "countryCode3": "USA",
                        "city": "Ashburn",
                        "zipCode": "20149",
                        "lat": 39.0469,
                        "lon": -77.4903,
                        "asn": 14618,
                        "asnOrg": "AMAZON-AES",
                        "riskyAsn": false
                    },
                    "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML,like Gecko) Chrome/123.0.0.0 Safari/537.36",
                    "sessionId": "exhzoazkc6lu8j1s3k",
                    "acceptLang": "en"
                }
            },
            "type": "gamblingBet",
            "gamblingBetInfo": {
                "amount": 100,
                "currencyCode": "EUR",
                "currencyType": "fiat",
                "amountInDefaultCurrency": 100,
                "defaultCurrencyCode": "EUR",
                "status": "completed",
                "resultAmount": 1,
                "resultAmountInDefaultCurrency": 1,
                "diffAmount": -99,
                "resultDiffAmountInDefaultCurrency": -99
            }
        },
        "score": 0,
        "review": {
            "reviewId": "uhBil",
            "attemptId": "KAXRb",
            "attemptCnt": 0,
            "elapsedSincePendingMs": 10,
            "elapsedSinceQueuedMs": 10,
            "createDate": {
                "$date": "2024-03-26T15:24:18.612Z"
            },
            "reviewResult": {
                "reviewAnswer": "GREEN"
            },
            "reviewStatus": "completed"
        },
        "createdAt": {
            "$date": "2024-03-26T15:24:18.610Z"
        },
        "scoringResult": {
            "score": 0,
            "dryScore": 0,
            "action": "score",
            "ruleCnt": 0,
            "dryRunRuleCnt": 0
        }
    },
    {
        "_id": {
            "$oid": "6602e8a2438eaa311cc195d5"
        },
        "applicantId": {
            "$oid": "65f334d789722208f511e2fc"
        },
        "scope": "events",
        "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
        "clientId": "nikita.timofeev.local",
        "data": {
            "txnId": "cab66d85-fa2c-4e97-90b2-035fa7c8b517",
            "txnDate": {
                "$date": "2024-03-11T15:24:18.435Z"
            },
            "applicant": {
                "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
                "fullName": "John Doe",
                "type": "individual",
                "device": {
                    "ipInfo": {
                        "ip": "34.193.207.130",
                        "countryCode2": "US",
                        "countryCode3": "USA",
                        "city": "Ashburn",
                        "zipCode": "20149",
                        "lat": 39.0469,
                        "lon": -77.4903,
                        "asn": 14618,
                        "asnOrg": "AMAZON-AES",
                        "riskyAsn": false
                    },
                    "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML,like Gecko) Chrome/123.0.0.0 Safari/537.36",
                    "sessionId": "exhzoazkc6lu8j1s3k",
                    "acceptLang": "en"
                }
            },
            "type": "gamblingBet",
            "gamblingBetInfo": {
                "amount": 200,
                "currencyCode": "EUR",
                "currencyType": "fiat",
                "amountInDefaultCurrency": 200,
                "defaultCurrencyCode": "EUR",
                "status": "completed",
                "resultAmount": 50,
                "resultAmountInDefaultCurrency": 50,
                "diffAmount": -150,
                "resultDiffAmountInDefaultCurrency": -150
            }
        },
        "score": 0,
        "review": {
            "reviewId": "pyjrK",
            "attemptId": "HAdUa",
            "attemptCnt": 0,
            "elapsedSincePendingMs": 8,
            "elapsedSinceQueuedMs": 8,
            "createDate": {
                "$date": "2024-03-26T15:24:18.628Z"
            },
            "reviewResult": {
                "reviewAnswer": "GREEN"
            },
            "reviewStatus": "completed"
        },
        "createdAt": {
            "$date": "2024-03-26T15:24:18.628Z"
        },
        "scoringResult": {
            "score": 0,
            "dryScore": 0,
            "action": "score",
            "ruleCnt": 0,
            "dryRunRuleCnt": 0
        }
    },
    {
        "_id": {
            "$oid": "6602e8a2438eaa311cc195d9"
        },
        "applicantId": {
            "$oid": "65f334d789722208f511e2fc"
        },
        "scope": "events",
        "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
        "clientId": "john.doe.local",
        "data": {
            "txnId": "38b88895-5b00-479d-9a1e-55b8fe47b640",
            "txnDate": {
                "$date": "2024-03-11T15:24:18.438Z"
            },
            "applicant": {
                "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
                "fullName": "John Doe",
                "type": "individual",
                "device": {
                    "ipInfo": {
                        "ip": "34.193.207.130",
                        "countryCode2": "US",
                        "countryCode3": "USA",
                        "city": "Ashburn",
                        "zipCode": "20149",
                        "lat": 39.0469,
                        "lon": -77.4903,
                        "asn": 14618,
                        "asnOrg": "AMAZON-AES",
                        "riskyAsn": false
                    },
                    "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML,like Gecko) Chrome/123.0.0.0 Safari/537.36",
                    "sessionId": "exhzoazkc6lu8j1s3k",
                    "acceptLang": "en"
                }
            },
            "type": "gamblingBet",
            "gamblingBetInfo": {
                "amount": 300,
                "currencyCode": "EUR",
                "currencyType": "fiat",
                "amountInDefaultCurrency": 300,
                "defaultCurrencyCode": "EUR",
                "status": "completed",
                "resultAmount": 20,
                "resultAmountInDefaultCurrency": 20,
                "diffAmount": -280,
                "resultDiffAmountInDefaultCurrency": -280
            }
        },
        "score": 0,
        "review": {
            "reviewId": "CUQUr",
            "attemptId": "eDHvL",
            "attemptCnt": 0,
            "elapsedSincePendingMs": 11,
            "elapsedSinceQueuedMs": 11,
            "createDate": {
                "$date": "2024-03-26T15:24:18.649Z"
            },
            "reviewResult": {
                "reviewAnswer": "GREEN"
            },
            "reviewStatus": "completed"
        },
        "createdAt": {
            "$date": "2024-03-26T15:24:18.648Z"
        },
        "scoringResult": {
            "score": 0,
            "dryScore": 0,
            "action": "score",
            "ruleCnt": 0,
            "dryRunRuleCnt": 0
        }
    },
    {
        "_id": {
            "$oid": "6602e8a2438eaa311cc195dd"
        },
        "applicantId": {
            "$oid": "65f334d789722208f511e2fc"
        },
        "scope": "events",
        "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
        "clientId": "john.doe.local",
        "data": {
            "txnId": "99fbb088-73ad-4325-b5fb-df32d362265d",
            "txnDate": {
                "$date": "2024-03-11T15:24:18.442Z"
            },
            "applicant": {
                "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
                "fullName": "John Doe",
                "type": "individual",
                "device": {
                    "ipInfo": {
                        "ip": "34.193.207.130",
                        "countryCode2": "US",
                        "countryCode3": "USA",
                        "city": "Ashburn",
                        "zipCode": "20149",
                        "lat": 39.0469,
                        "lon": -77.4903,
                        "asn": 14618,
                        "asnOrg": "AMAZON-AES",
                        "riskyAsn": false
                    },
                    "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML,like Gecko) Chrome/123.0.0.0 Safari/537.36",
                    "sessionId": "exhzoazkc6lu8j1s3k",
                    "acceptLang": "en"
                }
            },
            "type": "gamblingBet",
            "gamblingBetInfo": {
                "amount": 400,
                "currencyCode": "EUR",
                "currencyType": "fiat",
                "amountInDefaultCurrency": 400,
                "defaultCurrencyCode": "EUR",
                "status": "completed",
                "resultAmount": 10,
                "resultAmountInDefaultCurrency": 10,
                "diffAmount": -390,
                "resultDiffAmountInDefaultCurrency": -390
            }
        },
        "score": 0,
        "review": {
            "reviewId": "GNWPD",
            "attemptId": "WjZiQ",
            "attemptCnt": 0,
            "elapsedSincePendingMs": 6,
            "elapsedSinceQueuedMs": 6,
            "createDate": {
                "$date": "2024-03-26T15:24:18.664Z"
            },
            "reviewResult": {
                "reviewAnswer": "GREEN"
            },
            "reviewStatus": "completed"
        },
        "createdAt": {
            "$date": "2024-03-26T15:24:18.664Z"
        },
        "scoringResult": {
            "score": 0,
            "dryScore": 0,
            "action": "score",
            "ruleCnt": 0,
            "dryRunRuleCnt": 0
        }
    },
    {
        "_id": {
            "$oid": "6602e8a2438eaa311cc195e1"
        },
        "applicantId": {
            "$oid": "65f334d789722208f511e2fc"
        },
        "scope": "events",
        "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
        "clientId": "nikita.timofeev.local",
        "data": {
            "txnId": "4a638f39-dadc-4e89-9839-091ad9d84bc1",
            "txnDate": {
                "$date": "2024-03-11T15:24:18.445Z"
            },
            "applicant": {
                "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
                "fullName": "John Doe",
                "type": "individual",
                "device": {
                    "ipInfo": {
                        "ip": "34.193.207.130",
                        "countryCode2": "US",
                        "countryCode3": "USA",
                        "city": "Ashburn",
                        "zipCode": "20149",
                        "lat": 39.0469,
                        "lon": -77.4903,
                        "asn": 14618,
                        "asnOrg": "AMAZON-AES",
                        "riskyAsn": false
                    },
                    "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML,like Gecko) Chrome/123.0.0.0 Safari/537.36",
                    "sessionId": "exhzoazkc6lu8j1s3k",
                    "acceptLang": "en"
                }
            },
            "type": "gamblingBet",
            "gamblingBetInfo": {
                "amount": 500,
                "currencyCode": "EUR",
                "currencyType": "fiat",
                "amountInDefaultCurrency": 500,
                "defaultCurrencyCode": "EUR",
                "status": "completed",
                "resultAmount": 20,
                "resultAmountInDefaultCurrency": 20,
                "diffAmount": -480,
                "resultDiffAmountInDefaultCurrency": -480
            }
        },
        "score": 0,
        "review": {
            "reviewId": "cUjMs",
            "attemptId": "mLfUV",
            "attemptCnt": 0,
            "elapsedSincePendingMs": 8,
            "elapsedSinceQueuedMs": 8,
            "createDate": {
                "$date": "2024-03-26T15:24:18.674Z"
            },
            "reviewResult": {
                "reviewAnswer": "GREEN"
            },
            "reviewStatus": "completed"
        },
        "createdAt": {
            "$date": "2024-03-26T15:24:18.674Z"
        },
        "scoringResult": {
            "score": 0,
            "dryScore": 0,
            "action": "score",
            "ruleCnt": 0,
            "dryRunRuleCnt": 0
        }
    },
    {
        "_id": {
            "$oid": "6602e8a2438eaa311cc195e5"
        },
        "applicantId": {
            "$oid": "65f334d789722208f511e2fc"
        },
        "scope": "events",
        "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
        "clientId": "nikita.timofeev.local",
        "data": {
            "txnId": "b2545f8d-452e-45b4-be22-641050b5c019",
            "txnDate": {
                "$date": "2024-03-11T15:24:18.449Z"
            },
            "applicant": {
                "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
                "fullName": "Peter Shvedov",
                "type": "individual",
                "device": {
                    "ipInfo": {
                        "ip": "34.193.207.130",
                        "countryCode2": "US",
                        "countryCode3": "USA",
                        "city": "Ashburn",
                        "zipCode": "20149",
                        "lat": 39.0469,
                        "lon": -77.4903,
                        "asn": 14618,
                        "asnOrg": "AMAZON-AES",
                        "riskyAsn": false
                    },
                    "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML,like Gecko) Chrome/123.0.0.0 Safari/537.36",
                    "sessionId": "exhzoazkc6lu8j1s3k",
                    "acceptLang": "en"
                }
            },
            "type": "gamblingBet",
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            },
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            },
            "type": "gamblingBet",
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            },
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            },
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    },
    {
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        },
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            },
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        },
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    },
    {
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        },
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        "externalUserId": "selfcopied-1efc71c4-ac48-4b37-aab5-ac5e77daf553",
        "clientId": "john.doe.local",
        "data": {
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            },
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            },
            "counterparty": {
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            },
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        },
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]

Handle monitoring results

Once a gambling transaction is checked, it can be found on the Transactions page.

All suspicious transactions which get the Requires action status appear in Queues. Such transactions must be carefully evaluated by your experts and an appropriate action must be taken.

You also receive any of the following webhooks, depending on the transaction status: