Seats define how named users access the Dashboard and which compliance operations they can perform in Sumsub. Each seat includes a predefined package of Dashboard capabilities and related services.

Each package combines a specific set of services that support compliance operations, case handling, analytics, reporting, AI-assisted work, and governance, depending on the seat type.

Sumsub provides two seat types:

Core Seat — for users who perform day-to-day compliance operations, such as reviewing cases, managing applicants and transactions, and working with standard Dashboard tools.
Platform Seat — for users and teams that need advanced operational capabilities, including automation, custom workflows, extended analytics, AI-assisted insights, reporting, and audit controls.

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Important
The services included in a seat package form a single offering. Sumsub does not sell, provide, or enable these services separately as standalone Dashboard services. To access a specific capability included in a seat, a user needs the corresponding seat type.
Each seat belongs to a specific named user. A seat becomes active when the assigned user logs in to the Dashboard at least once during a billing period (calendar month). Sumsub uses active seats to determine Dashboard access and billing activity for that period.

Core seat

The core seat gives users access to the main Dashboard functionality required for daily compliance work. It suits users who handle operational tasks within predefined workflows, including case review, investigation, applicant and transaction management, and team collaboration.

Core seats help compliance teams perform routine operations and maintain the configuration that supports these operations.

Basic Case Management

Core seat users can utilize basic Case Management features to work with cases created from standard operational sources, review case details, investigate related applicants and transactions, and take the required actions directly from the case page.

Core Seat includes:

Case review, investigation, resolution, and escalation.
Default case blueprints with predefined investigation structures.
Manual case assignment.
Case creation from Transaction Monitoring rules.
Case creation from KYC and KYB workflows.
Applicant and transaction management within the case context.
Actions on applicants and transactions from the case page.

Team and configuration management

Core seat users can access the standard configuration tools required to manage Dashboard users, roles, permissions, and operational settings.

Core seat includes:

Team member management.
Role and permission configuration.
Access to system settings.
Access to rules, workflows, APIs, and webhooks.

Standard analytics

Core seat users can view standard Dashboard analytics to monitor default operational metrics and graphs.

Summy AI Copilot Basic

Core seats include limited Summy AI Copilot functionality for search, data queries, and graph generation inside Summy chat.

Core seat users can:

Search documentation.
Use smart search.
Run custom data queries.
Generate custom graphs in Summy chat.
Summy AI Level Builder.

The following limits apply:

Each account can generate up to 250 custom graphs.
All users share this graph limit.
Summy shows generated graphs only in Summy chat.
Users cannot save generated graphs to the Analytics dashboard.

Platform seat

The platform seat includes all Core Seat capabilities and adds advanced tools for teams that operate at scale or need more control over compliance workflows

Platform seats support structured case management, automation, operational analytics, AI-assisted analysis, reporting, and governance.

They suit teams that manage higher case volumes, complex investigations, or regulatory reporting processes.

Advanced Case Management

Platform seat users can configure and manage more complex case workflows. These capabilities help teams standardize investigations, automate case distribution, track deadlines, and link related cases when several entities or events belong to the same investigation.

Platform seat includes:

Custom case blueprints.
Automated case assignment.
Case deadlines and SLA management.
Case checklists for standardized investigations.
Custom resolution statuses.
Group activity cases for multi-entity investigations.
Master case for linking related cases.
Case creation from Ongoing AML Monitoring.
Case creation via API.

Advanced analytics

Platform seat users can access extended analytics for Case Management and operational performance. These tools help teams monitor workload, review performance, spot workload issues, and analyze data across workflows and teams.

Platform seat includes:

Case Management analytics.
Performance, workload, and case metrics.
Advanced operational insights.
Reporting-oriented analytics.
Data analysis across workflows, teams, and operational processes.

Summy AI Copilot Full

Platform seats include the full Summy AI Copilot package. In addition to the functionality available in core seats, platform seat users can generate more insights, work with graphs without account-level limits, and save generated graphs for further use in Analytics.

Platform seat includes:

All Summy AI Copilot Basic capabilities.
Unlimited generated graphs.
Ability to save generated graphs to the Analytics in the Dashboard.
AI-powered summaries and insights.
Advanced data exploration.
CSV export capabilities.

Reporting and governance

Platform seat users can access tools that support regulatory reporting, AML reporting processes, and internal governance. These capabilities help teams prepare structured reports, customize report templates, and track user activity across the Dashboard.

Platform seat includes:

STR, CTR, and FIU report generation support.
Custom STR template builder.
AML reporting support.
Audit trail log for tracking user activity across the Dashboard.