This page describes the functionality of managing transactions.

Approve and reject transactions

You can approve and reject transactions:

1. In the Dashboard, go to Case Management and open the Transactions page. You can also navigate to the Transactions and Travel Rule section and open the list of all transactions.
2. Find transactions that you want to approve or reject and from the menu on the right, select Approve or Reject.

Alternatively, you can use this API method.

Confirm transactions

You can mark transactions as Confirmed and remove them from the queue.

To confirm transactions:

1. In the Dashboard, go to Case Management and open the Transactions page. You can also navigate to the Transactions and Travel Rule section and open the list of all transactions.
2. Find transactions that you want to confirm and from the menu on the right, select Confirm.

Alternatively, you can use this API method.

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Note

This option is available only for approved and rejected transactions.

Assign transactions to compliance officers

You can assign transactions to compliance officers.

To assign transactions:

1. In the Dashboard, go to Case Management and open the Transactions page. You can also navigate to the Transactions and Travel Rule section and open the list of all transactions.
2. Find transactions that you want to assign and from the Assignee drop-down list in the transaction table, select the assignee.

Once assigned, the transaction will appear in the Assigned to me queue that belongs to the selected officer.

Suspend transactions

You can suspend transactions until certain applicant information is received, e.g. you are waiting for a cryptocurrency exchange to confirm the counterparty data, the applicant passes the Liveness & Face match check or provides the requested documents.

To suspend transactions:

1. In the Dashboard, go to Case Management and open the Transactions page. You can also navigate to the Transactions and Travel Rule section and open the list of all transactions.
2. Find transactions that you want to suspend and from the menu on the right, select Awaiting user.

Put transactions on hold

You can put transactions on hold in case you need extra time or assistance to provide the final verdict.

To put transactions on hold:

1. In the Dashboard, go to Case Management and open the Transactions page. You can also navigate to the Transactions and Travel Rule section and open the list of all transactions.
2. Find transactions that you want to put on hold and from the menu on the right, select Put on hold.

Rescore transactions

You can recalculate transaction risk score based on the additional information or adjusted rules.

To rescore transactions:

1. In the Dashboard, go to Case Management and open the Transactions page. You can also navigate to the Transactions and Travel Rule section and open the list of all transactions.
2. Find transactions that you want to rescore and from the menu on the right, select Rescore.

Alternatively, you can use this API method.

Delete transactions

You can permanently delete transactions and all related information.

To delete transactions:

1. In the Dashboard, go to Case Management and open the Transactions page. You can also navigate to the Transactions and Travel Rule section and open the list of all transactions.
2. Find transactions that you want to delete and from the menu on the right, select Delete.

Send verification links

You can send verification links to the applicants who make transactions to request passing verification.

To send verification links:

1. In the Dashboard, go to Case Management and open the Transactions page. You can also navigate to the Transactions and Travel Rule section and open the list of all transactions.
2. Find an applicant profile to send the link and from the menu on the right, select Send verification link.
3. In the pop-up window, select a verification level and click Send verification link. The link will be sent to an applicant via email and they will need to follow the link to pass verification.

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Note

You can't send a verification link to an applicant if there is no email address indicated in their profile.