Billing shows information about the services rendered to you by Sumsub.

It includes the types of checks you used, the number of these checks, the price per check, and the total amount due.

You can view all the checks calculated in your invoice by downloading the detailed report for the selected period as a CSV file.

To download the file:

1. In the Dashboard, go to the Billing page.
2. Select a period from the drop-down list.
3. In the top-right, click Get report and save the file on your device.

View plan details

On the Plan details page, you can see comprehensive details about services included in all contracts signed with Sumsub, along with their usage and prices.

• Products and prices
• Contract prices
• Commitments
• Trials

To view the plan details:

1. In the Dashboard, go to the Billing page.
2. Navigate to Billing overview.
3. Within the Current plan block at the top left, click See plan details.

Products and prices

At the top of the page, you can see the Products and prices section. Here, we display the balance available on your account and its expiration date. Next to this information, you can see the monthly commitment amount, if applicable.

Contract prices

Under the Products and prices section, you will find the Contract prices tab, which displays a full list of services included in your contract, accompanied by all essential information about each product. The product details include the following data:

• Product. The product name.
• Deducted from deposit. The column that shows whether the product is paid from the deposit on your account (Yes) or not (No). If the No option is indicated, the service is included in the invoice.
• Pricing model. The pricing model applied to the product. Available options:
  • Usage-based. The cost of a single check is indicated in the table and remains the same for each unit.
  • Volume. The cost of a single check is calculated based on usage volume. The more checks you conduct, the less you pay per one usage.
  • Tier-based. The cost of a single check is calculated based on a usage threshold. For example, the first 50 checks cost $1 per unit, but from 51 to 100 checks, they cost $0.7 per check, and so on.
• Usage. The column that shows price formation for the Volume and Tier-based pricing models.
• Unit price. The cost of the product check per unit.

Commitments

The Commitments tab outlines the product monthly commitment information, if there is any. You can see the following details in the table:

• Package. The category that divides bundle (packs of services) commitments and individual products.
• Products. The name of the service included in the commitment.
• Deducted from balance. The column that shows whether the product is paid from the balance on your account (Yes) or not (No). If the No option is indicated, the service is included in the invoice.
• Unit price. The cost of the monthly commitment.

Trials

The Trials tab shows details about free trial services enabled for your account, including products that are currently in use and trial history. Find the following trial details in the table:

• Product. The product name.
• Status. The status of the trial: Active or Expired.
• Start date. The trial start date.
• Expiry date. The trial expiration date.
• Free checks. The number of free checks remaining within the trial.

Billing for Self-service

If you are a Self-service customer, your Billing page includes the following blocks with the information about your subscription:

• Current plan
• Next payment due
• Payment method

By using these blocks’ functionality, you can change or cancel your plan, find information on the next funds debiting, and update your payment method.

Downloading the report is also available in the Self-service billing menu:

1. In the Dashboard, go to the Billing page.
2. From the drop-down list, select a period.
3. In the top-right, click Get report and save the file on your device.

The Balance field in the top-right corner indicates the deposit funds used in the context of the Enterprise plan.

Pay by card

Paying an invoice by card lets you settle a specific open invoice directly from the Invoices list, without waiting for a separate payment run. You can pay with a newly entered card or a card saved from an earlier payment, and open the payment receipt afterwards.

This payment format is available to enterprise (invoiced, non-self-serve) clients and requires the See billing permission.

Enterprise customers can also add, change, or delete their saved card in Billing Overview without contacting support. For more information, refer to this article.

To pay an open invoice:

1. In the Dashboard, navigate to your billing pages and open the Invoices list.
2. Find an invoice with the Open status and click Pay invoice.
3. If you have no saved card, the Add payment card window opens. Enter your card details, optionally save the card for future payments, and click Link card and pay. If you already have a saved card, the Pay invoice window opens with that card preselected. Click Pay to charge it, or select Use another card to enter different card details.
4. Click View receipt to open the payment receipt, or Back to invoices to return to the list.
   

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   Note

   Payment processing may take some time. The invoice status will update once the charge is confirmed.

Contents of billing report

There will be the following information in the report:

Your report may also include additional values related to a specific service/parameter.