Review cases
Analyze consolidated case data and make informed decisions
This page explains the three-step process of investigating and resolving a case in Case Management.
Step 1. Access and analyze case data
- Go to Monitoring → Cases → My cases or All cases and select the case you want to review.
- Read the case summary provided by Summy AI. This summary compiles initiation context, applicant background, transaction history, and behavioral patterns based on available data to help speed up decision-making. To display the AI summary, ensure Overview by Summy is enabled when setting up your blueprint.
- Review the remaining data available on the case page.
| Tab | Description |
|---|---|
| Overview | The information about the applicant collected in accordance with the blueprint selected for this case. If the case requires dual control, the tab will also contain the actions performed during case investigation and awaiting your approval. |
| Applicant details | An avatar retrieved from the applicant's most recent liveness (selfie) check (if available) and the notes that were taken during the checks. |
| AML | The AML screening results (if available). Note that AML cases are managed in a separate dashboard. To learn more, refer to this article. |
| Related cases | Links to other cases created for this applicant. |
| Financial data | Applicant payment methods. |
| Events | Shows the route the case took through its blueprints. Visible only to users with the Case path feature enabled and the Manage case management settings permission. |
| FIU reports | Reports generated for the case. |
You can also use the Case path board at the top of the Events tab. It visualizes the route a case took from when it was created to its current position.
Read it left to right: the creation source first, then the blueprints in the order the case first entered them.
Each blueprint card shows the time spent in that blueprint and how the case moved on. Arrows between cards mark transitions, colored by kind:
| Transition | Color |
|---|---|
| Escalation | Orange |
| Transfer | Blue |
| Dual review | Pink |
Use the controls in the top-right corner to change what the board shows:
- Assignee view breaks each blueprint's time down per assignee, split into Active and Waiting time.
- Stage view breaks each blueprint's time down per case stage, with the total time in each.
- All transitions shows the routes the case did not take: highlighted where it can still go from the current blueprint, muted where it could have gone earlier.
Zoom controls in the bottom-right corner let you zoom in and out, fit the board, and open it full screen; the mouse wheel also zooms.
When and how the event board is shownThe board only appears when the case has events tied to a blueprint. If not all events could be loaded, it notes that the board was built from the latest events and the start of the path may be missing.
Step 2. Make decision
Depending on your findings, you can change the case status or escalate it to another blueprint using the buttons in the upper-right corner of the screen.
If no escalation is needed and you are ready to conclude the review:
- Click Resolve in the upper-right corner.
- Select the Resolution stage (False positive or Valid threat).
- Add a resolution note (optional).
- Click Resolve to finalize.
NoteWhen you escalate or transfer a case to another blueprint or move it between Investigation and Approval in the four-eye review flow, its stage is reset to the default stage, and the case status returns to Open. The reset is recorded on the Events tab.
Step 3. Update individual transaction statuses
If transactions were attached to the case upon creation, you can update each transaction individually.
- Select the checkbox to the left of the transaction name.
- Choose Approve, Reject, or Pending.
Alternatively, you can approve a transaction to validate an automatically assigned status.
Updated 3 days ago