Create new cases automatically and conduct investigations thanks to the complementary functionality of Case Management and other Sumsub products, such as Workflow Builder and AML Screening.

Create cases via Workflow Builder

Add cases using Workflow Builder:

1. Go to Integrations→Workflow Builder and navigate to Active workflow.
2. Add a verification level for individuals or companies as a starting step.
3. Include additional nodes with level steps or conditions if needed.
4. To create a case, include the Action node in your flow and configure its settings:
   1. Select type of action—Create case.
   2. Choose a required blueprint from the list.

As per the settings, a new case will be created once an applicant triggers the Action node branch while passing verification.

Create cases from Ongoing AML hits

Create a new case once an applicant receives new watchlist matches during Ongoing AML monitoring.

1. Go to Integrations→AML Screening and navigate to the Configurations tab.
2. Configure Ongoing AML monitoring:
   1. Make sure that the Enable auto-screening AML box is checked.
   2. Check the Assign applicants with new watchlist matches for manual review box.
3. Set up case creation — select blueprints for the cases created from ongoing AML hits.
4. Save changes.