Create new cases automatically and conduct investigations thanks to the complementary functionality of Case Management and other Sumsub products, such as Workflow Builder and AML Screening.

Create cases via Workflow Builder

Add cases using Workflow Builder:

1. Go to Integrations→Workflow Builder and navigate to Active workflow.
2. Add a verification level for individuals or companies as a starting step.
3. Include additional nodes with level steps or conditions if needed.
4. To create a case, include the Action node in your flow and configure its settings:
   1. Select type of action—Create case.
   2. Choose a required blueprint from the list.

As per the settings, a new case will be created once an applicant triggers the Action node branch while passing verification.

Create cases from Ongoing AML hits

Create a new case once an applicant receives new watchlist matches during Ongoing AML monitoring.

1. Go to Integrations→AML Screening and navigate to the Configurations tab.
2. Configure Ongoing AML monitoring:
   1. Make sure that the Enable auto-screening AML box is checked.
   2. Check the Create cases from ongoing monitoring hits box.
3. Set up case creation — select blueprints for the cases created from ongoing AML hits.
4. Save changes.

Create cases via custom rules

Generate a new case every time your custom rule is triggered to conduct further investigation.

1. Follow the Get started with custom rules instructions to create and configure a new rule.
2. Adjust case creation from triggering the rule:
   1. In the Create case block, select the Create a case with the matched transaction checkbox. Thus, all transactions triggering the rule you are editing will be added to a case for further review.
   2. Set up grouping:
      1. Select grouping By applicant, if you want all the alerts about the rules triggered for a specific applicant combined in one case.
      2. Select grouping By rule and applicant, if you want a separate case created for each rule triggered for an applicant.
   3. Pick the blueprint for the case to be sent to a dedicated investigators team.
   4. Add conditions that will be used to add more transactions to the case. This will let your officers process the transaction matching together with the transactions that trigger the rule you are editing.