You can check the applicant's phone number and email address to determine its reliability.

How email and phone verification works

The email and phone verification procedure works as follows:

1. Applicants provide their email address and/or phone number and get a one-time code (or OTP).
2. Applicants are requested to confirm the code (or OTP), and if it is correct, the step is passed.
3. The system checks the data and, according to the internal logic, returns the results as red, yellow, or green labels, depending on how much risk the specified email address or phone number poses.

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Note

For more information on how we calculate email and phone risk level, see this article.

Get started with email and phone verification

To start using email and phone checks, do any of the following:

• Submit the applicant data via this API method.
• Collect the applicant data via the WebSDK or MobileSDK.

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Tip

• Combine standard email and phone verification with email and phone risk assessment to get a detailed picture about your applicants.
• You can test email and phone verification in Sandbox mode. Once a daily texting limit expires, use the 111111 code to test SMS sending for phone verification.

Review email and phone verification results

To view the verification results:

1. In the Dashboard, go to the Applicants page and select a profile.
2. Navigate to the Checks section and review the summary of the extracted and verified data:
   1. Phone confirmation check
   2. Email confirmation check

The result of email or phone number verification is displayed as an OTP Verified label. It indicates the credibility and authenticity of the email or phone number, verified by sending a one-time password (OTP) code.

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Note

If applicants do not provide the correct code, the system prevents them from proceeding with the verification process.

There are only two possible outcomes:

• Correct code provided — verification continues, and the corresponding check block is marked as GREEN.
• Incorrect code provided — verification cannot be completed, and no check result block is displayed. The system requests applicants to resubmit the verification code.