Blueprints allow you to define the investigation flow for the selected cases and decide which data will be displayed on the case page.

You can use one of four preset blueprints located on the Blueprints page or create your own blueprint.

Preset blueprints allow you to:

You can enter the selected blueprint template by clicking on it and adjust it to your needs by changing its name, adding assignees, or escalating the case to another blueprint.

Create custom blueprints

To create a new blueprint:

1. Navigate to Blueprints.
2. Click Create new blueprint.
3. Enter the blueprint’s name and description (optional).
4. Select the blueprint for case escalation. This will let the officer use another blueprint to process the case if more information is needed.
5. Select case assignees.
6. Select the data to be displayed on the case page and click Create to use the blueprint in your rules and levels.

You can include the following data: