When adjusting supported address documents and settings, you can:

• Select the document types you want to accept.
• Select supported issuing countries and document languages.
• Specify conditions upon which selected document types should be considered expired.
• Select whether to accept ID documents as proof of address and use the same documents as proof of identity and proof of address.
• Define how to accept PO boxes and business addresses.
• Allow or forbid uploading documents with multiple pages, and many more.

Create PoA preset

A preset allows you to create a set of specified document types that you are willing to accept as proof of address, and establish the minimum validity period for any of them.

To create a new preset:

1. In the Dashboard, open the Proof of Address page and click Create PoA preset.
2. Name your preset by clicking the pencil icon next to the default preset name.
3. Complete the global configuration settings.
4. Open the Custom country configuration tab to apply individual settings for certain countries if needed.
5. Click Create preset when done.

Global configuration

Setting up global configuration allows you to:

• Establish guidelines for accepting PO box addresses and data comparison settings.
• Decide if proof of identity documents can be used as proof of address.
• Set up document types and validity periods for accepted documents.

General settings

To configure general settings:

1. From the PO Box addresses drop-down list, select how to accept PO box addresses:
   • Accept — to accept all addresses with PO boxes.
   • Accept Exceptions only — to accept addresses with PO boxes only in a certain list of countries, where it is normal to have PO boxes in a residential address.
   • Reject — to reject all addresses with PO boxes.
2. Select the Accept business address checkbox to accept documents with corporate addresses.
3. Select the Reject proof of address due to country mismatch with proof of identity checkbox to reject proof of address documents issued by countries different from the country in the proof of identity document.
4. Select the Accept proof of address documents with multiple pages checkbox to let applicants upload proof of address documents that contain more than one page.

Data comparison settings

To configure data comparison settings:

1. Configure address comparison mode:
   • Fuzzy — allows spelling variations in the name of the country, region, street, and so on: Churchill-laan 266/III and Churchill-Yaan 266/III are acceptable.
   • Strict — allows only an exact match.
2. Configure name comparison mode (compares the name entered by the applicant manually with the name in their documents):
   • Default — allows a wide range of spelling.
   • Containment — compares the most similar name parts separately.
   • Fuzzy containment — allows greater flexibility in spelling and the rearrangement of given and family names.
   • Fuzzy — sets spelling variations at your choice:
     • 0 — accept a complete mismatch.
     • 0.75 — accept mismatch in 1 out of 5 symbols.
     • 1 — accept an exact match only.
   • Weak containment — a flexible name matching that converts names to lower case and removes spaces for broader matches.
   • Strict — exact name matching.

You can also select to:

• Ignore middle name mismatches. Switches off middle name comparison.
• Ignore provided personal info. Switches off comparison of the proof of address document data against the provided personal information.

Proof of identity (POI) document settings

To configure proof of identity document settings:

1. Select the Accept identity documents as proof of address documents checkbox and from the drop-down list, select the documents to accept.
2. Select the Accept the same documents in the Proof of Identity and Proof of Address level steps checkbox to accept the same documents uploaded in the Proof of Identity and Proof of Address verification steps.
3. Select the Accept only the documents that are valid for at least N month(s) checkbox to define how old (in months) identity documents must be from the issue date to be accepted:
   • If a document is older than the specified value, it will be rejected.
   • If the value is set to 0, the document expiration date will be considered.
   • If the value is other than 0, the document issue date will be considered.

Proof of address (POA) documents settings

To configure proof of address document settings:

1. Select in what languages proof of address documents must be supported. When checking proof of address, the system detects the language of a document and accepts only those that have been selected. The proof of address documents in other languages will be declined.
2. Select the documents that you want to accept as proof of address.
3. Select the Consider only the document issue date checkbox to consider only the proof of address document issue date and disregard its expiration date.

Custom country configuration

You can create a custom configuration for desired countries. For selected countries, these settings will be used instead of the global configuration.

To define a new custom country configuration:

1. Open the Custom country configuration tab.
2. Select countries to which to apply individual settings.
3. Continue with setting up:
   1. General settings
   2. Data comparison settings
   3. Proof of identity (POI) document settings
   4. Proof of address (POA) documents settings
4. You can add more than one custom configuration if necessary by clicking Add country configuration at the bottom.

Document types

The following table explains the subtypes of document categories that you want to accept as proof of address.

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Important

Specifying document subtypes is available upon request. Contact our sales team or reach out to your account manager.