The Dashboard provides two dedicated sections for tracking verification performance: Statistics and Analytics. Statistics gives you high-level metrics — checked applicants, median processing time, approval and rejection breakdowns by country and label — with configurable graphs and charts. Analytics goes deeper, showing conversion rates, the ratio of completed checks to requests received, and the most common rejection and resubmission reasons over any selected time period.

Both sections support flexible display options: switch between line and bar charts, filter by period, and toggle between local and UTC time. Default graphs and tables are provided out of the box; custom graphs can be requested through your customer success manager or via the Dashboard chat.

Review statistic

All graphs in the Statistics section support the following configuration options:

• Toggle between line and bar chart views.
• Select a time period.
• Choose between local and UTC time.
• Refresh the data on demand.
• Set the display granularity to Days, Hours, or Minutes.
• Configure the breakdown via graph settings (available options vary by graph).

General metrics

The Overview includes the following metrics:

• Checked Applicants — the total number of applicants checked in the selected time interval.
• Checked Applicants Over Time — the same count displayed as a graph over the selected time interval.
• Median Processing Time — the average check time in minutes for the selected time interval.

The following pie charts are also available:

• Answers — shows the distribution of system responses: green indicates approved applicants, red indicates rejected and resubmitted ones.
• Countries — shows a breakdown of applicant countries for the selected interval, counting only applicants that received a system response.
• Rejection Labels — shows rejection reasons and their frequency for the selected time interval.

Study graphs

The following graphs are available:

• Applicants Reviewed. Displays the number of reviewed applicants for the specified time interval. It is important to be aware of this graph, as it classifies rechecks of the same applicant as new checks — if an applicant is rejected 5 times before approval, the system will count this as 5 reviewed applicants.
• Applicants Created. Shows the number of created applicants over the specified time interval. The created status refers only to the exact action of creating an applicant profile. The graph does not consider whether the applicant was reviewed or if they uploaded any documents.
• Applicant Documents Added. Indicates the number of uploaded documents for the specified time interval. There are a few aspects you should know about when it comes to this graph:
  • The graph considers both textual and image data. If you upload textual data of a document to the applicant profile, such data is counted as being an actual document, and not just text.
  • Two sides of the same document are counted twice.
  • Every re-upload is considered a new uploaded document.
• Logins. Shows the number of user logins to the Dashboard over the specified time interval.

Review analytics

The Analytics graphs and tables support the following configuration options:

• Toggle between line and bar chart views.
• Select a time period.
• Refresh the data on demand.
• Set the display granularity to Days, Hours, or Minutes.

Study graphs

The following graphs and tables are available:

• Conversions. Displays a range of data related to different applicant statuses and their actions throughout the verification procedure. You can find the following information:
  • Finished uploading. The percentage of the applicants that uploaded required documents versus the applicants that had an intent to do so. The intent refers to the applicants that uploaded at least one document.
  • Approved vs. all uploaded. The percentage of applicants that were approved versus applicants that uploaded all documents.
  • Approves vs. started. The percentage of applicants that were approved versus applicants that had an intent to pass verification but did not finish it.
  • Final declines. The percentage of applicants that uploaded required documents but received a final rejection.
• Requests received and checks completed. Indicates the ratio between the received check requests and completed checks over a specified time interval.
• Most common rejection reasons. Shows the number of finally rejected applicants over the specified time interval. There is also information about the country and labels of the rejected applicant profiles.
• Most common resubmission reasons. Shows the number of resubmitted applicants over the specified time interval. There is also information about the country and labels of the resubmitted applicant profiles.

WebSDK Geo usage

WebSDK Geo Usage is a map showing where the WebSDK is being used over a selected time interval. Both Map and Satellite views are available.