You can create custom queues and assign cases to different compliance officers based on their competence and area of expertise.

Here are some situations where custom queues can benefit your business:

• Operating in multiple jurisdictions with a dedicated team for each location.
• Having different teams reviewing AML cases of the new and existing customers.
• Prioritizing tasks or escalating the review of the task marked with a specific tag.

Get started

To create a custom queue:

1. In the Dashboard, navigate to the queue settings page and click Create queue.
2. Provide a queue title and optional description.
3. Select the officers that will be assigned to the queue.
4. Select the entity the queue will be applied to — Applicants, Transactions, AML cases:
   • For applicants set:
     • Review status — whether the applicant is approved, rejected, put on hold, or awaiting user.
     • Review rejection labels — the risk labels that were applied to the applicant.
     • Tags — tags that should send the applicant to the queue (optional).
     • Applicant types — whether the applicant is a company or an individual.
     • Monitoring trigger — whether the check was triggered by ongoing AML or ongoing document monitoring.
   • For transactions set:
     • Review status — whether the transaction is approved, rejected, put on hold, or awaiting user.
     • Rules — rules that should send the transaction to the queue on match (optional).
     • Tags — tags that should send the transaction to the queue.
   • For AML cases set:
     • Review status — whether the case is completed, put on hold, pending.
     • AML risk label — the risk labels that should send the transaction to the queue (optional).
     • AML case entity type — whether the AML case entity is the applicant or the transaction counterparty.
     • Residence country — the residence country of the case entity.
5. Set the way the queue should be sorted.
6. Click Create queue.

Scenarios for custom queues

To create separate queues for the applicants with specific tags:

1. Create a rule that puts applicants that meet specific criteria (for example, applicants come from the high-risk counties) on hold and add the hight-risk country tag.
2. Create a queue that sends all applicants with the Put on Hold status that have the high-risk country tag to the dedicated expert.

To create a separate queue to prioritize processing of the new AML hits:

1. Create an AML screening level.
2. Set up ongoing AML monitoring, as described in this article.
3. Create a queue that puts all applicants with the Ongoing AML monitoring trigger on hold and sends them to the dedicated officer.

To create separate queues for transaction makers/reviewer and transaction reviewers:

1. Create a rule that puts the transaction meeting specific criteria on hold and adds the send to maker tag.
2. Create a queue that sends transactions with this tag to your client’s dedicated officer.
3. Create another tag — send to the reviewer and instruct your client’s officer to replace the send to maker tag after reviewing the transaction.
4. Create a queue that sends transactions with the send to reviewer tag to your dedicated officer.

This will let the transactions move from one reviewer to another without any extra effort and streamline the approval flow.