Final rejection

Data not found

dbNetReject

dataNotFound

DB_DATA_NOT_FOUND

User data has not been found in the government database.

Problematic company structure

N/A

compromisedStructure

COMPANY_PROBLEMATIC_STRUCTURE

There are officials in the control and ownership structure who got rejected.

Spam

N/A

spam

SPAM

The applicant uploaded irrelevant images or failed to provide the required documents 6 or more times.

Suspected Forgery

N/A

fake

FORGERY

The applicant account is suspected to be fraudulent.

Wrong region/country

N/A

regulationsViolations

WRONG_USER_REGION

The applicant is from a region or a country that is not supported by your project.

Data mismatch

• ekycReject
• proofOfAddress
• proofOfPayment

dataMismatch

PROBLEMATIC_APPLICANT_DATA

The data provided by the applicant does not match the data from the government database.

E-KYC skipped

ekycReject

skip

PROBLEMATIC_APPLICANT_DATA

E-KYC step has been skipped.

Not enough data in source

ekycReject

notEnoughDataInSource

PROBLEMATIC_APPLICANT_DATA

Sumsub could not find the applicant data in the government database.

Fake

• badDocument
• fraudulentPatterns

fake

FORGERY

We suspect the applicant account is fradulent.

Fake (payments)

N/A

fraudulentPatterns

FORGERY

We suspect the applicant account is fradulent.

Fake PoA

fake

fakePoa

FORGERY

The information in the PoA document is inconsistent.

NFC data mismatch

fake

nfcMismatch

FORGERY

The data extracted form the NFC chip does not match the data in the document.

Physical forgery

fake

forgedId

FORGERY

The document has been physically tampered with.

Template

fraudulentPatterns

template

FORGERY

We suspect tampered data.

Age

regulationsViolations

age

AGE_REQUIREMENT_MISMATCH, REGULATIONS_VIOLATIONS

The applicant does not meet the client's age requirements.

Duplicate

regulationsViolations

duplicate

DUPLICATE, REGULATIONS_VIOLATIONS

By default, one applicant can have only one active account.

Spam

regulationsViolations

spam

SPAM

The applicant uploaded irrelevant images or failed to provide the required documents 6 or more times.

Unsupported language

• regulationsViolations
• videoIdentFinalRejection

unsupportedLanguage

UNSUPPORTED_LANGUAGE

The applicant doesn't speak any of the supported languages.

Wrong region

regulationsViolations

wrongRegion

WRONG_USER_REGION, REGULATIONS_VIOLATIONS

The applicant is from a region or a country that is not supported by the client.

3rd Force Involvement

videoIdentFinalRejection

forcedVerification

FRAUDULENT_PATTERNS

Rejection suggests that the applicant may have been forced into involuntary account creation or verification.

Blocklist

fraudulentPatterns

blocklist

BLOCKLIST

We suspect the applicant account is fradulent, as it has a very high risk score.

Bypass attempts

fraudulentPatterns

livenessBypass

FRAUDULENT_LIVENESS

The applicant attempted to use digital and/or physical objects to fool the system.

Countries mismatch

regulationsViolations

countriesMismatch

REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT

The applicant country of residence does not match the bank card registration country.

Deepfake

fraudulentPatterns

deepFake

FRAUDULENT_LIVENESS

A deepfake attempt detected.

Different bank cards

N/A

differentDocs

INCONSISTENT_PROFILE, BAD_PROOF_OF_PAYMENT

The bank cards submitted by the applicant belong to different people.

Different bank cards (payments)

N/A

differentDocs

REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT

The submitted bank cards belong to different people.

Different docs

N/A

differentDocs

INCONSISTENT_PROFILE

The documents or means of payment submitted by the applicant belong to different people.

Different people

fraudulentPatterns

livenessDifferentPeople

FRAUDULENT_LIVENESS

Multiple people/devices were present during the liveness check.

Fake selfie

fake

fakeSelfie

FRAUDULENT_PATTERNS

Signs of forgery have been detected in the applicant's selfie.

Forced verification

fraudulentPatterns

livenessForced

THIRD_PARTY_INVOLVED

Suspected forced verification.

Fraud network

fraudulentPatterns

serial

FRAUDULENT_PATTERNS

The applicant is suspected to be part of a fraud network. For more information, refer to this article.

High-risk bank card

regulationsViolations

riskBankCard

REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT

The provided bank card has a high risk score.

High-risk profile

• fraudulentPatterns
• regulationsViolations

highRiskProfile

FRAUDULENT_PATTERNS

Rejection based on detected anomalies, including IP address inconsistencies, device footprint, VPN usage, and previous verification attempts. A thorough review of the applicant’s documentation and behavioral patterns is advised.

Consider the applicant's document status, during your review. If a document is approved, it indicates that it has passed our verification process, confirming its authenticity and validity. The final decision should be made based on your internal risk assessment and compliance framework.

Liveness with phone

fraudulentPatterns

livenessWithPhone

THIRD_PARTY_INVOLVED

The applicant phone was present during the Liveness check.

Name mismatch

• regulationsViolations
• dataMismatch

inconsistency

REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT

The bank card holder name does not match the name on the applicant ID.

Red crypto

N/A

redCrypto

BAD_PROOF_OF_PAYMENT

The provided e-wallet has a high risk score.

Rejected payment

N/A

paymentsIssues

BAD_PROOF_OF_PAYMENT

The provided payment method was rejected due to high risk.

Selfie mismatch

fraudulentPatterns

selfieMismatch

SELFIE_MISMATCH

The applicant’s selfie does not match the photo in the document.

Sponsored registration

videoIdentFinalRejection

3rdPartyInvolvement

THIRD_PARTY_INVOLVED

We suspect the applicant was paid to create the account.

Adverse media

compromisedPersons

adverseMedia

ADVERSE_MEDIA

The applicant is mentioned in adverse media.

Criminal records

compromisedPersons

criminalRecords

CRIMINAL

The applicant is a convicted criminal.

Incomplete data

compromisedPersons

incompleteName

COMPROMISED_PERSONS

The name the applicant entered is incomplete, so the system could not match it against the watchlists properly.

PEP

compromisedPersons

pep

PEP

The applicant is a politically exposed person. This means that they are currently in a position of great control or have been in the past.

Sanctions

compromisedPersons

sanctionList

SANCTIONS

The applicant was mentioned on sanctions lists.