Final rejection

Button	Group ID	Button ID	Associated rejection label	Description
Edited MRZ	fake	editedMrz	FORGERY	MRZ of the document was modified.
Edited ID data	fake	editedId	FORGERY	Data in the document was modified.
Edited barcode	fake	editedBarcode	FORGERY	The barcode in the document was modified.
Physical forgery	fake	forgedId	FORGERY	The document has been physically tampered with.
Image from the web	fake	webId	FORGERY	The photo of the document was found on the dark web.
Fake PoA	fake	fakePoa	FORGERY	The information in the PoA document is inconsistent.
Fake Liveness	fake	fakeLiveness	FORGERY	An attempt to bypass the liveness check was detected.
Selfie with fake ID	fake	fakeSelfie	FORGERY	The ID document used in the selfie is fake.
Fake	fraudulentPatterns badDocument	fake	FORGERY	We suspect the applicant account is fradulent.
Deepfake	fraudulentPatterns	deepFake	FORGERY	A deepfake attempt detected.
NFC data mismatch	fake	nfcMismatch	FORGERY	The data extracted form the NFC chip does not match the data in the document.
Forced Verification	videoIdentFinalRejection	forcedVerification	FORGERY	We suspect the applicant was forced to pass verification.
Liveness with phone	selfieIssues	livenessWithPhone	FORGERY	The applicant phone was present during the livdeness check.
Fake (payments)	N/A	fraudulentPatterns	FORGERY	We suspect the applicant account is fradulent.
Template	fraudulentPatterns	template	FORGERY	We suspect tampered data.

Button	Group ID	Button ID	Associated rejection label	Description
Selfie mismatch	fraudulentPatterns	selfieMismatch	SELFIE_MISMATCH	The applicant’s selfie does not match the photo in the document.
Red crypto	N/A	redCrypto	BAD_PROOF_OF_PAYMENT	The provided e-wallet has a high risk score.
High-risk profile	regulationsViolations fraudulentPatterns	highRiskProfile	FRAUDULENT_PATTERNS	The system has detected suspicious applicant behavior such as high-risk IP, using multiple devices, etc.
Different bank cards	N/A	differentDocs	INCONSISTENT_PROFILE, BAD_PROOF_OF_PAYMENT	The bank cards submitted by the applicant belong to different people.
Different people	selfieIssues	livenessDifferentPeople	FRAUDULENT_LIVENESS	Multiple people/devices were present during the liveness check.
Bypass attempts	N/A	livenessBypass	FRAUDULENT_LIVENESS	The applicant attempted to use digital and/or physical objects to fool the system.
Different docs	N/A	differentDocs	INCONSISTENT_PROFILE	The documents or means of payment submitted by the applicant belong to different people.
Printed copy of ID	N/A	printedIdCopy	NOT_DOCUMENT	The document uploaded by the applicant is a printout.
Blocklist	fraudulentPatterns	blocklist	BLACKLIST	We suspect the applicant account is fradulent, as it has a very high risk score.
Countries mismatch	regulationsViolations	countriesMismatch	REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT	The applicant country of residence does not match the bank card registration country.
High-risk bank card	regulationsViolations	riskBankCard	REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT	The provided bank card has a high risk score.
Name mismatch	regulationsViolations dataMismatch	inconsistency	REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT	The bank card holder name does not match the name on the applicant ID.
Different bank cards (payments)	N/A	differentDocs	REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT	The submitted bank cards belong to different people.
3rd Force Involvement	videoIdentFinalRejection	forcedVerification	FRAUDULENT_PATTERNS	The video ident call showed that the applicant was misled and/or forced by the 3rd party to create the account.
Sponsored registration	videoIdentFinalRejection	3rdPartyInvolvement	THIRD_PARTY_INVOLVED	We suspect the applicant was paid to create the account.
Rejected payment	N/A	paymentsIssues	BAD_PROOF_OF_PAYMENT	The provided payment method was rejected due to high risk.
Forced verification	fraudulentPatterns	livenessForced	FORGERY	Suspected forced verification.

Button	Group ID	Button ID	Associated rejection label	Description
Age	regulationsViolations	age	AGE_REQUIREMENT_MISMATCH, REGULATIONS_VIOLATIONS	The applicant does not meet the client's age requirements.
Wrong region	regulationsViolations	wrongRegion	WRONG_USER_REGION, REGULATIONS_VIOLATIONS	The applicant is from a region or a country that is not supported by the client.
Duplicate	regulationsViolations	duplicate	DUPLICATE, REGULATIONS_VIOLATIONS	By default, one applicant can have only one active account.
Spam	regulationsViolations	spam	SPAM	The applicant uploaded irrelevant images or failed to provide the required documents 6 or more times.
Unsupported language	regulationsViolations videoIdentFinalRejection	unsupportedLanguage	UNSUPPORTED_LANGUAGE	The applicant doesn't speak any of the supported languages.

Button	Group ID	Button ID	Associated rejection label	Description
Not enough data in source	ekycReject	notEnoughDataInSource	PROBLEMATIC_APPLICANT_DATA	Sumsub could not find the applicant data in the government database.
E-KYC skipped	ekycReject	skip	PROBLEMATIC_APPLICANT_DATA	E-KYC step has been skipped.
Data mismatch	proofOfAddress proofOfPayment ekycReject	dataMismatch	PROBLEMATIC_APPLICANT_DATA	The data provided by the applicant does not match the data from the government database.

Button

Group ID

Button ID

Associated rejection label

Description

Not enough data in source

ekycReject

notEnoughDataInSource

PROBLEMATIC_APPLICANT_DATA

Sumsub could not find the applicant data in the government database.

E-KYC skipped

ekycReject

skip

PROBLEMATIC_APPLICANT_DATA

E-KYC step has been skipped.

Data mismatch

proofOfAddress
proofOfPayment
ekycReject

dataMismatch

PROBLEMATIC_APPLICANT_DATA

The data provided by the applicant does not match the data from the government database.

Button	Group ID	Button ID	Associated rejection label	Description
Sanctions	compromisedPersons	sanctionList	SANCTIONS	The applicant was mentioned on sanctions lists.
PEP	compromisedPersons	pep	PEP	The applicant is a politically exposed person. This means that they are currently in a position of great control or have been in the past.
Criminal records	compromisedPersons	criminalRecords	CRIMINAL	The applicant is a convicted criminal.
Adverse media	compromisedPersons	adverseMedia	ADVERSE_MEDIA	The applicant is mentioned in adverse media.
Incomplete data	compromisedPersons	incompleteName	COMPROMISED_PERSONS	The name the applicant entered is incomplete, so the system could not match it against the watchlists properly.