Learn more about the final rejection labels.
The following table contains the list of buttons assigned upon the final rejection of applicant profiles.
Button |
Group ID |
Button ID |
Associated rejection label |
Description |
---|---|---|---|---|
Deepfake |
fraudulentPatterns |
deepFake |
FORGERY |
A deepfake attempt detected. |
Fake |
|
fake |
FORGERY |
We suspect the applicant account is fradulent. |
Fake (payments) |
N/A |
fraudulentPatterns |
FORGERY |
We suspect the applicant account is fradulent. |
Fake PoA |
fake |
fakePoa |
FORGERY |
The information in the PoA document is inconsistent. |
Fake selfie |
fake |
fakeSelfie |
FORGERY |
Signs of forgery have been detected in the applicant's selfie. |
Forced Verification |
videoIdentFinalRejection |
forcedVerification |
FORGERY |
We suspect the applicant was forced to pass verification. |
Liveness with phone |
fraudulentPatterns |
livenessWithPhone |
FORGERY |
The applicant phone was present during the livdeness check. |
NFC data mismatch |
fake |
nfcMismatch |
FORGERY |
The data extracted form the NFC chip does not match the data in the document. |
Physical forgery |
fake |
forgedId |
FORGERY |
The document has been physically tampered with. |
Template |
fraudulentPatterns |
template |
FORGERY |
We suspect tampered data. |
Button |
Group ID |
Button ID |
Associated rejection label |
Description |
---|---|---|---|---|
3rd Force Involvement |
videoIdentFinalRejection |
forcedVerification |
FRAUDULENT_PATTERNS |
The video ident call showed that the applicant was misled and/or forced by the 3rd party to create the account. |
Blocklist |
fraudulentPatterns |
blocklist |
BLACKLIST |
We suspect the applicant account is fradulent, as it has a very high risk score. |
Bypass attempts |
fraudulentPatterns |
livenessBypass |
FRAUDULENT_LIVENESS |
The applicant attempted to use digital and/or physical objects to fool the system. |
Countries mismatch |
regulationsViolations |
countriesMismatch |
REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT |
The applicant country of residence does not match the bank card registration country. |
Different bank cards |
N/A |
differentDocs |
INCONSISTENT_PROFILE, BAD_PROOF_OF_PAYMENT |
The bank cards submitted by the applicant belong to different people. |
Different bank cards (payments) |
N/A |
differentDocs |
REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT |
The submitted bank cards belong to different people. |
Different docs |
N/A |
differentDocs |
INCONSISTENT_PROFILE |
The documents or means of payment submitted by the applicant belong to different people. |
Different people |
fraudulentPatterns |
livenessDifferentPeople |
FRAUDULENT_LIVENESS |
Multiple people/devices were present during the liveness check. |
Forced verification |
fraudulentPatterns |
livenessForced |
FORGERY |
Suspected forced verification. |
Fraud network |
fraudulentPatterns |
serial |
FRAUDULENT_PATTERNS |
The account is suspected to be part of a fraud network. |
High-risk bank card |
regulationsViolations |
riskBankCard |
REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT |
The provided bank card has a high risk score. |
High-risk profile |
|
highRiskProfile |
FRAUDULENT_PATTERNS |
The system has detected suspicious applicant behavior such as high-risk IP, using multiple devices, etc. |
Name mismatch |
|
inconsistency |
REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT |
The bank card holder name does not match the name on the applicant ID. |
Red crypto |
N/A |
redCrypto |
BAD_PROOF_OF_PAYMENT |
The provided e-wallet has a high risk score. |
Rejected payment |
N/A |
paymentsIssues |
BAD_PROOF_OF_PAYMENT |
The provided payment method was rejected due to high risk. |
Selfie mismatch |
fraudulentPatterns |
selfieMismatch |
SELFIE_MISMATCH |
The applicant’s selfie does not match the photo in the document. |
Sponsored registration |
videoIdentFinalRejection |
3rdPartyInvolvement |
THIRD_PARTY_INVOLVED |
We suspect the applicant was paid to create the account. |
Button |
Group ID |
Button ID |
Associated rejection label |
Description |
---|---|---|---|---|
Age |
regulationsViolations |
age |
AGE_REQUIREMENT_MISMATCH, REGULATIONS_VIOLATIONS |
The applicant does not meet the client's age requirements. |
Duplicate |
regulationsViolations |
duplicate |
DUPLICATE, REGULATIONS_VIOLATIONS |
By default, one applicant can have only one active account. |
Unsupported language |
|
unsupportedLanguage |
UNSUPPORTED_LANGUAGE |
The applicant doesn't speak any of the supported languages. |
Wrong region |
regulationsViolations |
wrongRegion |
WRONG_USER_REGION, REGULATIONS_VIOLATIONS |
The applicant is from a region or a country that is not supported by the client. |
Spam |
regulationsViolations |
spam |
SPAM |
The applicant uploaded irrelevant images or failed to provide the required documents 6 or more times. |
Button |
Group ID |
Button ID |
Associated rejection label |
Description |
---|---|---|---|---|
Data mismatch |
|
dataMismatch |
PROBLEMATIC_APPLICANT_DATA |
The data provided by the applicant does not match the data from the government database. |
E-KYC skipped |
ekycReject |
skip |
PROBLEMATIC_APPLICANT_DATA |
E-KYC step has been skipped. |
Not enough data in source |
ekycReject |
notEnoughDataInSource |
PROBLEMATIC_APPLICANT_DATA |
Sumsub could not find the applicant data in the government database. |
Button |
Group ID |
Button ID |
Associated rejection label |
Description |
---|---|---|---|---|
Adverse media |
compromisedPersons |
adverseMedia |
ADVERSE_MEDIA |
The applicant is mentioned in adverse media. |
Criminal records |
compromisedPersons |
criminalRecords |
CRIMINAL |
The applicant is a convicted criminal. |
Incomplete data |
compromisedPersons |
incompleteName |
COMPROMISED_PERSONS |
The name the applicant entered is incomplete, so the system could not match it against the watchlists properly. |
PEP |
compromisedPersons |
pep |
PEP |
The applicant is a politically exposed person. This means that they are currently in a position of great control or have been in the past. |
Sanctions |
compromisedPersons |
sanctionList |
SANCTIONS |
The applicant was mentioned on sanctions lists. |