Temporary rejection

Learn more about the temporary rejection labels.

The following table explains buttons assigned when applicants are rejected temporarily.

Button

Group ID

Button ID

Associated rejection label

Description

Screenshots

badPhoto

screenshot

SCREENSHOTS, UNSATISFACTORY_PHOTOS

The applicant uploaded screenshots instead of photos or scans.

Black and white

  • badPhoto
  • selfie

blackAndWhite

BLACK_AND_WHITE, UNSATISFACTORY_PHOTOS

The applicant uploaded black and white photos of a document instead of color photos.

Edited PoA

badPhoto

editedPoa

GRAPHIC_EDITOR, UNSATISFACTORY_PHOTOS

The uploaded photo displays signs of changes in the context of brightness, contrast, contents, etc.

Data not readable

  • badPhoto
  • badDocument

dataNotVisible

UNSATISFACTORY_PHOTOS

The information on the uploaded photo is illegible. The image may be blurred or cropped, making it impossible to read the needed data (for example name or MRZ).

Sticker

badPhoto

sticker

GRAPHIC_EDITOR, UNSATISFACTORY_PHOTOS

The uploaded photo displays signs of tampering via a digital editor.

Incomplete document

badPhoto

incomplete

INCOMPLETE_DOCUMENT, UNSATISFACTORY_PHOTOS

Part of the document (document corners) is not visible.

Photoshop

badPhoto

imageEditor

GRAPHIC_EDITOR, UNSATISFACTORY_PHOTOS

The photo displays signs of tampering via a digital editor. The purpose of the editor could be anything from resizing to forgery.

Main page of the document

additionalPages

mainPageId

DOCUMENT_PAGE_MISSING

The uploaded document is missing the biodata page.

Address page

additionalPages

registrationStamp

DOCUMENT_PAGE_MISSING

The uploaded document is missing the address page.

Expiration date page

additionalPages

expirationPage

DOCUMENT_PAGE_MISSING

The uploaded document is missing the expiration date page.

Next page

additionalPages

nextPage

DOCUMENT_PAGE_MISSING

The uploaded document is missing a page.

Another side

additionalPages

anotherSide

DOCUMENT_PAGE_MISSING

The uploaded document is double-sided and only one side was uploaded.

Button

Group ID

Button ID

Associated rejection label

Description

Full name issue

  • proofOfAddress
  • dataMismatch

fullName

PROBLEMATIC_APPLICANT_DATA

The full name in the profile does not match the name in the document uploaded by the applicant.

Date of birth issue

dataMismatch

dateOfBirth

PROBLEMATIC_APPLICANT_DATA

The date of birth in the profile does not match the date of birth in the document uploaded by the applicant.

Gender mismatch

  • regulationsViolations
  • dataMismatch

gender

PROBLEMATIC_APPLICANT_DATA

The gender in the applicant profile does not match the gender in the document uploaded by the applicant.

Address issue

dataMismatch

address

WRONG_ADDRESS

The address in the profile does not match the address in the document uploaded by the applicant.

Incorrect TIN

dbNetChecks

incorrectTin

INCORRECT_SOCIAL_NUMBER

The tax number provided by the applicant is incorrect.

Incorrect SSN

dbNetChecks

incorrectSsn

INCORRECT_SOCIAL_NUMBER

The SSN number provided by the applicant is incorrect.

Incorrect BVN

dbNetChecks

incorrectBvn

INCORRECT_SOCIAL_NUMBER

The BVN number provided by the applicant is incorrect.

Button

Group ID

Button ID

Associated rejection label

Description

Low quality of ID

  • badPhoto
  • selfie
  • videoSelfie

lowQuality

BAD_SELFIE

The information on the ID document is not visible or can not be read.

Selfie with ID

selfie

selfieWithId

BAD_SELFIE

The applicant uploaded a selfie without the ID document.

Selfie with another ID

selfie

selfieWithAnotherId

BAD_SELFIE

The ID document in the selfie is different from the ID document uploaded by the applicant.

Selfie with new ID

selfie

selfieWithNewId

BAD_SELFIE

The ID document in the selfie can not be detected or read.

Compare with ID mismatch

selfie

badFaceComparison

BAD_FACE_MATCHING, BAD_SELFIE

The applicant's face on the selfie is not clearly visible and can not be matched against the photo in the ID document.

Webcam selfie

selfie

webcamSelfie

BAD_SELFIE

The applicant failed the Liveness check.

Liveness with watermark

selfie

livenessWatermark

BAD_SELFIE

There is camera text or a watermark on the Liveness record originating from the proprietary software.

Selfie Liveness

selfie

selfieLiveness

BAD_SELFIE

The applicant failed the Liveness check.

Spoken phrase mismatch

videoSelfie

videoWithoutFace

BAD_VIDEO_SELFIE

The pronounced phrase does not match the provided text.

Video without face

videoSelfie

spokenPhraseMismatch

BAD_VIDEO_SELFIE

The applicant's face can not be detected on the selfie.

Button

Group ID

Button ID

Associated rejection label

Description

Interrupted interview

videoIdent

applicantInterruptedInterview

APPLICANT_INTERRUPTED_INTERVIEW

On the Video Ident call, the applicant did not finish the interview.

No docs

videoIdent

noSuitableDocs

DOCUMENT_MISSING

The applicant failed to provide the required documents on the Video Ident call.

Not alone

videoIdent

notAlone

UNSUITABLE_ENV

On the Video Ident call, the applicant was not alone.

Applicant can not be seen

videoIdent

notSeen

UNSUITABLE_ENV

On the Video Ident call, the applicant was not visible.

Bad connection

videoIdent

badConnection

CONNECTION_INTERRUPTED

The Video Ident call connection was interrupted.

Button

Group ID

Button ID

Associated rejection label

Description

Invalid ID

badDocument

invalidId

ID_INVALID

The provided identity document is invalid.

Expired ID

badDocument

expiredId

EXPIRATION_DATE

The provided identity document has expired.

ID expiration date (1 month)

  • badDocument
  • proofOfAddress
  • bankCard

expirationDate

EXPIRATION_DATE

The provided identity document expires in less than one month.

Damaged ID

badDocument

damagedId

DOCUMENT_DAMAGED

The provided ID document is damaged to the extent that it makes verification data, such as name or MRZ, unreadable (e.g. the ID is stained or scratched).

Without face

badDocument

withoutFace

BAD_PROOF_OF_IDENTITY

The face of the document’s owner is poorly visible, making face match impossible.

No full name or DoB

badDocument

notFullNameOrDob

BAD_PROOF_OF_IDENTITY

Applicant full name or date of birth is not present in the provided document.

English translation

badDocument

needTranslation

INCOMPATIBLE_LANGUAGE

The applicant uploaded a document in a language that is not supported by Sumsub, so the notarized English translation has been requested.

Copy of ID doc

badDocument

copyOfIdDoc

BAD_PROOF_OF_IDENTITY

The applicant has uploaded a photo of a paper copy of their document instead of the original document, which is no acceptable.

No stamp

badDocument

noStamp

BAD_PROOF_OF_IDENTITY

The applicant uploaded a document that does not have the stamp of the issuing organization.

Unsigned document

badDocument

unsigned

BAD_PROOF_OF_IDENTITY

The applicant uploaded a document without relevant signatures and stamps.

Wrong type

badDocument

wrongType

BAD_PROOF_OF_IDENTITY

The uploaded document can not be accepted for verification.

Button

Group ID

Button ID

Associated rejection label

Description

List of documents

proofOfAddress

listOfDocs

BAD_PROOF_OF_ADDRESS

The applicant uploaded a document that is not supported by Sumsub.

Full name

  • proofOfAddress
  • dataMismatch

fullName

BAD_PROOF_OF_ADDRESS

The full name of the applicant has not been provided on the document or can’t be read.

Full address

proofOfAddress

fullAddress

BAD_PROOF_OF_ADDRESS

The full address of the applicant has not been provided on the document or can’t be read.

Issue date

proofOfAddress

issueDate

BAD_PROOF_OF_ADDRESS

There is no issue date on the document uploaded by the applicant.

Passport without number

  • proofOfAddress
  • bankStatement

notEnoughData

BAD_PROOF_OF_ADDRESS

There is no number on the document (passport) uploaded by the applicant.

Certified form

proofOfAddress

certifiedForm

BAD_PROOF_OF_ADDRESS

There is no stamp/signature of the issuing organization on the document uploaded by the applicant.

Submit the same document

proofOfAddress

sameDoc

BAD_PROOF_OF_ADDRESS

The applicant uploaded the same document as PoA and PoI.

Applicant data mismatch

  • proofOfAddress
  • proofOfPayment
  • ekycReject

dataMismatch

BAD_PROOF_OF_ADDRESS

The address on the document uploaded by the applicant does not match the address entered by the applicant.

Button

Group ID

Button ID

Associated rejection label

Description

Black crypto

N/A

blackCrypto

BAD_PROOF_OF_PAYMENT

The crypto wallet address is incorrect.

Bank card

proofOfPayment

bankCard

BAD_PROOF_OF_PAYMENT

The information on the bank card is missing or can’t be read.

Bank statement

proofOfPayment

bankStatement

BAD_PROOF_OF_PAYMENT

The information on the bank statement is missing or can’t be read.

Bank account

proofOfPayment

bankAccount

BAD_PROOF_OF_PAYMENT

The information about the bank account is missing.

E-wallet

proofOfPayment

e-wallet

BAD_PROOF_OF_PAYMENT

The e-wallet needs to be confirmed.

Wire transfer

proofOfPayment

wireTransfer

BAD_PROOF_OF_PAYMENT

The wire transfer needs to be confirmed.

Bank card without name

  • bankCard
  • bankStatement

fullNameIssue

BAD_PROOF_OF_PAYMENT

The name on the bank card is missing.

Expired bank card

  • badDocument
  • proofOfAddress
  • bankCard

expirationDate

BAD_PROOF_OF_PAYMENT

The provided bank card has expired or expires soon.

Copy bank card

bankCard

noCard

BAD_PROOF_OF_PAYMENT

The applicant uploaded an image of a copy of the bank card.

Full name (bank statement)

  • bankCard
  • bankStatement

fullNameIssue

BAD_PROOF_OF_PAYMENT

The full name on the bank statement is missing or can not be read.

Account/Card number

  • proofOfAddress
  • bankStatement

notEnoughData

BAD_PROOF_OF_PAYMENT

The account/card number on the bank statement is missing or can not be read.

Issue date (bank statement)

bankStatement

invalidIssueDate

BAD_PROOF_OF_PAYMENT

The issue date on the bank statement is missing or can not be read.

Card number mismatch

bankStatement

numberMismatch

BAD_PROOF_OF_PAYMENT

The bank card number on the bank statement does not match the provided bank card.

Decline payment

N/A

proofOfPayment

BAD_PROOF_OF_PAYMENT

N/A

Button

Button ID

Associated rejection label

Description

Control and ownership structure

Incorrect control structure kybIncorrectControlStructure COMPANY_NOT_DEFINED_STRUCTURE The declared control structure of the company doesn't meet data in the corporate documents and requires changing or providing other establishing documents.
Incorrect ownership structure kybIncorrectOwnershipStructure COMPANY_NOT_DEFINED_OWNERSHIP_STRUCTURE The declared ownership structure of the company doesn't meet data in the corporate documents and requires changing or providing other establishing documents.
Missing KYC for UBOs kybMissingKYCForUBOs COMPANY_NOT_VALIDATED_BENEFICIAL_OWNERS All ultimate beneficial owners of the company who were requested for identity verification should pass the required checks.
Missing KYC for directors kybMissingKYCForDirectors COMPANY_NOT_VALIDATED_DIRECTORS All directors of the company who were requested for identity verification should pass the required checks.
Missing KYC for representative kybMissingKYCForRepresentative COMPANY_NOT_VALIDATED_REPRESENTATIVES All representatives of the company who were requested for identity verification should pass the required checks.

Additional documents

Legal existence kybLegalExistence ADDITIONAL_DOCUMENT_REQUIRED The provided document should confirm legal existence of your company: a certificate of incorporation, excerpt from the register, etc.
Register of shareholders/UBOs kybRegisterOfShareholdersOrUBOs ADDITIONAL_DOCUMENT_REQUIRED The provided document should establish the benefical owners of your company: a register of shareholders, excerpt from the register, etc.
Certificate of Incorporation kybCertificateOfIncorporation ADDITIONAL_DOCUMENT_REQUIRED The company's certificate of incorporation/registration should be provided.
Articles of Association kybArticlesOfAssociation ADDITIONAL_DOCUMENT_REQUIRED The company's memorandum/articles of association should be provided.
Register of directors kybRegisterOfDirectors ADDITIONAL_DOCUMENT_REQUIRED The company's register of directors/officers should be provided.
Register of members kybRegisterOfMembers ADDITIONAL_DOCUMENT_REQUIRED The company's register of members should be provided.
Company register excerpt kybCompanyRegisterExcerpt ADDITIONAL_DOCUMENT_REQUIRED The company's recent excerpt from the register should be provided.
Proof of address kybProofOfAddress ADDITIONAL_DOCUMENT_REQUIRED The document confirming the company's registered address should be provided.
EIN EIN ADDITIONAL_DOCUMENT_REQUIRED The document containing the company's EIN should be provided.
Certificate of Incumbency kybCertificateOfIncumbency ADDITIONAL_DOCUMENT_REQUIRED The company's certificate of incumbency should be provided.
Certificate of Good Standing kybCertificateOfGoodStanding ADDITIONAL_DOCUMENT_REQUIRED The company's certificate of Good Standing should be provided.
Internal form kybInternalForm ADDITIONAL_DOCUMENT_REQUIRED The provided internal form for applicants should be duly filled in and signed.
Legal bond kybLegalBond ADDITIONAL_DOCUMENT_REQUIRED The provided document should establish the legal bonds.
Official position kybOfficialPosition ADDITIONAL_DOCUMENT_REQUIRED The provided document should confirm an official position in the company.

Unsuitable document

Unsigned document kybUnsignedDocument UNSUITABLE_DOCUMENT The provided document hasn't been duly signed.
Unsealed document kybUnsealedDocument UNSUITABLE_DOCUMENT The provided document hasn't been sealed.
Non-apostilled document kybNonApostilledDocument UNSUITABLE_DOCUMENT The provided document hasn't been apostilled.
Non-notarized document kybNonNotarizedDocument UNSUITABLE_DOCUMENT The provided document hasn't been notarized.
Non-certified document kybNonCertifiedDocument UNSUITABLE_DOCUMENT The provided document is not a valid certified copy.
Missing translation kybMissingTranslation UNSUITABLE_DOCUMENT There is no English translation applied to the document.
Non-certified translation kybNonCertifiedTranslation UNSUITABLE_DOCUMENT The translation of the document hasn't been certified.
Self-issued document kybSelfIssuedDocument UNSUITABLE_DOCUMENT The provided document has been issued not by the state company/authority. A document that was issued and registered officially should be uploaded.
Personal document kybPersonalDocument UNSUITABLE_DOCUMENT The provided file is a personal document that can't be accepted for business verification.
Outdated document version kybOutdatedVersion OUTDATED_DOCUMENT_VERSION The provided document is not the most recent version based on the state company register.
Expiration date kybExpirationDate EXPIRATION_DATE The document has an unsuitable expiration date.
No date kybNoDate INCOMPLETE_DOCUMENT There is no date specified in the document.
Screenshot kybScreenshot SCREENSHOTS The provided document is a screenshot. Upload your document as a scanned copy or PDF file.
Low quality kybLowQuality LOW_QUALITY The provided document file's quality is too low to accept for verification.
Black and white kybBlackAndWhite BLACK_AND_WHITE The provided document copy is black and white. A copy in color should be uploaded to proceed with verification.
Incomplete document kybIncompleteDocument INCOMPLETE_DOCUMENT The provided file doesn't include all pages and sides of the document.
Non-authentic document kybNonAuthenticDocument UNFILLED_ID The provided document is not authentic.
Document template kybDocumentTemplate DOCUMENT_TEMPLATE The provided document is a template.
Not a document kybNotADocument NOT_DOCUMENT The provided file is not a document.
Graphics editing software kybGraphicsEditingSoftware GRAPHIC_EDITOR The provided document has graphic modifications or edits applied. A document that hasn't been changed in any way should be uploaded.
Forgery kybForgery FORGERY The provided document is suspected of being a forgery.

Other

Spam kybSpam SPAM The verification hasn't been completed due to a large number of repeated uploads, contacting support is required.
Inactive kybInactive COMPANY_INACTIVE_ENTITY The entity is seems to be inactive according to the publicly available state company registry.
Sole entrepreneur kybSoleEntrepreneur DOCUMENT_MISSING Business verification of the sole interpreneur demands uploading the corporate documents confirming a legal status and containing a registration/VAT number.
Incorrect company name kybIncorrectCompanyName COMPANY_INCORRECT_DATA The specified company name in the profile doesn't match the data in the corporate documents or companies state register.
Incorrect registration number kybIncorrectRegistrationNumber COMPANY_INCORRECT_DATA The specified company registration number in the profile doesn't match the data in the corporate documents or companies state register.

Button

Group ID

Button ID

Associated rejection label

Description

Check unavailable

ekycRetry

checkUnavailable

CHECK_UNAVAILABLE

The government database is currently unavailable, so we were not able to verify applicant data.