Temporary rejection

Button	Group ID	Button ID	Associated rejection label	Description
Address page	additionalPages	registrationStamp	DOCUMENT_PAGE_MISSING	The uploaded document is missing the address page.
Another side	additionalPages	anotherSide	DOCUMENT_PAGE_MISSING	The uploaded document is double-sided and only one side was uploaded.
Data not readable	badPhoto badDocument	dataNotVisible	UNSATISFACTORY_PHOTOS	The information on the uploaded photo is illegible. The image may be blurred or cropped, making it impossible to read the needed data (for example name or MRZ).
Edited PoA	badPhoto	editedPoa	GRAPHIC_EDITOR, UNSATISFACTORY_PHOTOS	The uploaded photo displays signs of changes in the context of brightness, contrast, contents, etc.
Expiration date page	additionalPages	expirationPage	DOCUMENT_PAGE_MISSING	The uploaded document is missing the expiration date page.
Incomplete document	badPhoto	incomplete	INCOMPLETE_DOCUMENT, UNSATISFACTORY_PHOTOS	Part of the document (document corners) is not visible.
Main page of the document	additionalPages	mainPageId	DOCUMENT_PAGE_MISSING	The uploaded document is missing the biodata page.
Next page	additionalPages	nextPage	DOCUMENT_PAGE_MISSING	The uploaded document is missing a page.
Photoshop	badPhoto	imageEditor	GRAPHIC_EDITOR, UNSATISFACTORY_PHOTOS	The photo displays signs of tampering via a digital editor. The purpose of the editor could be anything from resizing to forgery.
Screenshots	badPhoto	screenshot	SCREENSHOTS, UNSATISFACTORY_PHOTOS	The applicant uploaded screenshots instead of photos or scans.

Button	Group ID	Button ID	Associated rejection label	Description
Address issue	dataMismatch	address	WRONG_ADDRESS	The address in the profile does not match the address in the document uploaded by the applicant.
Date of birth issue	dataMismatch	dateOfBirth	PROBLEMATIC_APPLICANT_DATA	The date of birth in the profile does not match the date of birth in the document uploaded by the applicant.
Full name issue	proofOfAddress dataMismatch	fullName	PROBLEMATIC_APPLICANT_DATA	The full name in the profile does not match the name in the document uploaded by the applicant.
Gender mismatch	regulationsViolations dataMismatch	gender	PROBLEMATIC_APPLICANT_DATA	The gender in the applicant profile does not match the gender in the document uploaded by the applicant.
Incorrect BVN	dbNetChecks	incorrectBvn	INCORRECT_SOCIAL_NUMBER	The BVN number provided by the applicant is incorrect.
Incorrect SSN	dbNetChecks	incorrectSsn	INCORRECT_SOCIAL_NUMBER	The SSN number provided by the applicant is incorrect.
Incorrect TIN	dbNetChecks	incorrectTin	INCORRECT_SOCIAL_NUMBER	The tax number provided by the applicant is incorrect.

Button	Group ID	Button ID	Associated rejection label	Description
Compare with ID mismatch	selfie	badFaceComparison	BAD_FACE_MATCHING, BAD_SELFIE	The applicant's face on the selfie is not clearly visible and can not be matched against the photo in the ID document.
Liveness with watermark	selfie	livenessWatermark	BAD_SELFIE	There is camera text or a watermark on the Liveness record originating from the proprietary software.
Selfie Liveness	selfie	selfieLiveness	BAD_SELFIE	The applicant failed the Liveness check.
Selfie with ID	selfie	selfieWithId	BAD_SELFIE	The applicant uploaded a selfie without the ID document.
Video selfie	selfie	videoSelfie	BAD_VIDEO_SELFIE	The applicant is failed to pass the video selfie check. A new video selfie has been requested.
Webcam selfie	selfie	webcamSelfie	BAD_SELFIE	The applicant failed the Liveness check.

Button	Group ID	Button ID	Associated rejection label	Description
Applicant can not be seen	videoIdent	notSeen	UNSUITABLE_ENV	On the Video Ident call, the applicant was not visible.
Bad connection	videoIdent	badConnection	CONNECTION_INTERRUPTED	The Video Ident call connection was interrupted.
Interrupted interview	videoIdent	applicantInterruptedInterview	APPLICANT_INTERRUPTED_INTERVIEW	On the Video Ident call, the applicant did not finish the interview.
No docs	videoIdent	noSuitableDocs	DOCUMENT_MISSING	The applicant failed to provide the required documents on the Video Ident call.
Not alone	videoIdent	notAlone	UNSUITABLE_ENV	On the Video Ident call, the applicant was not alone.

Button	Group ID	Button ID	Associated rejection label	Description
Copy of ID doc	badDocument	copyOfIdDoc	BAD_PROOF_OF_IDENTITY	The applicant has uploaded a photo of a paper copy of their document instead of the original document, which is no acceptable.
Damaged ID	badDocument	damagedId	DOCUMENT_DAMAGED	The provided ID document is damaged to the extent that it makes verification data, such as name or MRZ, unreadable (e.g. the ID is stained or scratched).
Digital ID	badDocument	digitalId	DIGITAL_DOCUMENT	The applicant uploaded a digital version of the document.
English translation	badDocument	needTranslation	INCOMPATIBLE_LANGUAGE	The applicant uploaded a document in a language that is not supported by Sumsub, so the notarized English translation has been requested.
Expired ID	badDocument	expiredId	EXPIRATION_DATE	The provided identity document has expired.
ID expiration date (1 month)	badDocument proofOfAddress bankCard	expirationDate	EXPIRATION_DATE	The provided identity document expires in less than one month.
Invalid ID	badDocument	invalidId	ID_INVALID	The provided identity document is invalid.
Not a full DoB	badDocument	notFullDob	BAD_PROOF_OF_IDENTITY	Applicant date of birth is not present in the provided document.
Not a full name	badDocument	notFullName	BAD_PROOF_OF_IDENTITY	Applicant full name is not present in the provided document.
Unsigned document	badDocument	unsigned	BAD_PROOF_OF_IDENTITY	The applicant uploaded a document without relevant signatures and stamps.
Without face	badDocument	withoutFace	BAD_PROOF_OF_IDENTITY	The face of the document’s owner is poorly visible, making face match impossible.
Wrong type	badDocument	wrongType	BAD_PROOF_OF_IDENTITY	The uploaded document can not be accepted for verification.

Button	Group ID	Button ID	Associated rejection label	Description
Applicant data mismatch	proofOfAddress proofOfPayment ekycReject	dataMismatch	BAD_PROOF_OF_ADDRESS	The address on the document uploaded by the applicant does not match the address entered by the applicant.
Certified form	proofOfAddress	certifiedForm	BAD_PROOF_OF_ADDRESS	There is no stamp/signature of the issuing organization on the document uploaded by the applicant.
Full address	proofOfAddress	fullAddress	BAD_PROOF_OF_ADDRESS	The full address of the applicant has not been provided on the document or can’t be read.
Full name	proofOfAddress dataMismatch	fullName	BAD_PROOF_OF_ADDRESS	The full name of the applicant has not been provided on the document or can’t be read.
Issue date	proofOfAddress	issueDate	BAD_PROOF_OF_ADDRESS	There is no issue date on the document uploaded by the applicant or it is expired according to the PoA validity settings.
List of documents	proofOfAddress	listOfDocs	BAD_PROOF_OF_ADDRESS	The applicant uploaded a document that is not supported by Sumsub.
Passport without number	proofOfAddress bankStatement	notEnoughData	BAD_PROOF_OF_ADDRESS	There is no number on the document (passport) uploaded by the applicant.
Submit the same document	proofOfAddress	sameDoc	BAD_PROOF_OF_ADDRESS	The applicant uploaded the same document as PoA and PoI.

Button	Group ID	Button ID	Associated rejection label	Description
Account/Card number	proofOfAddress bankStatement	notEnoughData	BAD_PROOF_OF_PAYMENT	The account/card number on the bank statement is missing or can not be read.
Bank account	proofOfPayment	bankAccount	BAD_PROOF_OF_PAYMENT	The information about the bank account is missing.
Bank card	proofOfPayment	bankCard	BAD_PROOF_OF_PAYMENT	The information on the bank card is missing or can’t be read.
Bank card without name	bankCard bankStatement	fullNameIssue	BAD_PROOF_OF_PAYMENT	The name on the bank card is missing.
Bank statement	proofOfPayment	bankStatement	BAD_PROOF_OF_PAYMENT	The information on the bank statement is missing or can’t be read.
Black crypto	N/A	blackCrypto	BAD_PROOF_OF_PAYMENT	The crypto wallet address is incorrect.
Card number mismatch	bankStatement	numberMismatch	BAD_PROOF_OF_PAYMENT	The bank card number on the bank statement does not match the provided bank card.
Copy bank card	bankCard	noCard	BAD_PROOF_OF_PAYMENT	The applicant uploaded an image of a copy of the bank card.
Decline payment	N/A	proofOfPayment	BAD_PROOF_OF_PAYMENT	N/A
E-wallet	proofOfPayment	e-wallet	BAD_PROOF_OF_PAYMENT	The e-wallet needs to be confirmed.
Expired bank card	badDocument proofOfAddress bankCard	expirationDate	BAD_PROOF_OF_PAYMENT	The provided bank card has expired or expires soon.
Full name (bank statement)	bankCard bankStatement	fullNameIssue	BAD_PROOF_OF_PAYMENT	The full name on the bank statement is missing or can not be read.
Issue date (bank statement)	bankStatement	invalidIssueDate	BAD_PROOF_OF_PAYMENT	The issue date on the bank statement is missing or can not be read.
Wire transfer	proofOfPayment	wireTransfer	BAD_PROOF_OF_PAYMENT	The wire transfer needs to be confirmed.

Button	Button ID	Associated rejection label	Description
Control and ownership structure
Incorrect control structure	kybIncorrectControlStructure	COMPANY_NOT_DEFINED_STRUCTURE	The declared control structure of the company doesn't meet data in the corporate documents and requires changing or providing other establishing documents.
Incorrect ownership structure	kybIncorrectOwnershipStructure	COMPANY_NOT_DEFINED_OWNERSHIP_STRUCTURE	The declared ownership structure of the company doesn't meet data in the corporate documents and requires changing or providing other establishing documents.
Missing KYC for UBOs	kybMissingKYCForUBOs	COMPANY_NOT_VALIDATED_BENEFICIAL_OWNERS	All ultimate beneficial owners of the company who were requested for identity verification should pass the required checks.
Missing KYC for shareholders	kybMissingKYCForShareholders	COMPANY_NOT_VALIDATED_BENEFICIARIES	All shareholders of the company who were requested for identity verification should pass the required checks.
Missing KYC for directors	kybMissingKYCForDirectors	COMPANY_NOT_VALIDATED_DIRECTORS	All directors of the company who were requested for identity verification should pass the required checks.
Missing KYC for representative	kybMissingKYCForRepresentative	COMPANY_NOT_VALIDATED_REPRESENTATIVES	All representatives of the company who were requested for identity verification should pass the required checks.
Additional documents
Legal existence	kybLegalExistence	ADDITIONAL_DOCUMENT_REQUIRED	The provided document should confirm legal existence of your company: a certificate of incorporation, excerpt from the register, etc.
Register of shareholders/UBOs	kybRegisterOfShareholdersOrUBOs	ADDITIONAL_DOCUMENT_REQUIRED	The provided document should establish the benefical owners of your company: a register of shareholders, excerpt from the register, etc.
Certificate of Incorporation	kybCertificateOfIncorporation	ADDITIONAL_DOCUMENT_REQUIRED	The company's certificate of incorporation/registration should be provided.
Articles of Association	kybArticlesOfAssociation	ADDITIONAL_DOCUMENT_REQUIRED	The company's memorandum/articles of association should be provided.
Register of directors	kybRegisterOfDirectors	ADDITIONAL_DOCUMENT_REQUIRED	The company's register of directors/officers should be provided.
Register of members	kybRegisterOfMembers	ADDITIONAL_DOCUMENT_REQUIRED	The company's register of members should be provided.
Company register excerpt	kybCompanyRegisterExcerpt	ADDITIONAL_DOCUMENT_REQUIRED	The company's recent excerpt from the register should be provided.
Proof of address	kybProofOfAddress	ADDITIONAL_DOCUMENT_REQUIRED	The document confirming the company's registered address should be provided.
EIN	EIN	ADDITIONAL_DOCUMENT_REQUIRED	The document containing the company's EIN should be provided.
Certificate of Incumbency	kybCertificateOfIncumbency	ADDITIONAL_DOCUMENT_REQUIRED	The company's certificate of incumbency should be provided.
Certificate of Good Standing	kybCertificateOfGoodStanding	ADDITIONAL_DOCUMENT_REQUIRED	The company's certificate of Good Standing should be provided.
Internal form	kybInternalForm	ADDITIONAL_DOCUMENT_REQUIRED	The provided internal form for applicants should be duly filled in and signed.
Legal bond	kybLegalBond	ADDITIONAL_DOCUMENT_REQUIRED	The provided document should establish the legal bonds.
Official position	kybOfficialPosition	ADDITIONAL_DOCUMENT_REQUIRED	The provided document should confirm an official position in the company.
Unsuitable document
Unsigned document	kybUnsignedDocument	UNSUITABLE_DOCUMENT	The provided document hasn't been duly signed.
Unsealed document	kybUnsealedDocument	UNSUITABLE_DOCUMENT	The provided document hasn't been sealed.
Non-apostilled document	kybNonApostilledDocument	UNSUITABLE_DOCUMENT	The provided document hasn't been apostilled.
Non-notarized document	kybNonNotarizedDocument	UNSUITABLE_DOCUMENT	The provided document hasn't been notarized.
Non-certified document	kybNonCertifiedDocument	UNSUITABLE_DOCUMENT	The provided document is not a valid certified copy.
Missing translation	kybMissingTranslation	UNSUITABLE_DOCUMENT	There is no English translation applied to the document.
Non-certified translation	kybNonCertifiedTranslation	UNSUITABLE_DOCUMENT	The translation of the document hasn't been certified.
Self-issued document	kybSelfIssuedDocument	UNSUITABLE_DOCUMENT	The provided document has been issued not by the state company/authority. A document that was issued and registered officially should be uploaded.
Personal document	kybPersonalDocument	UNSUITABLE_DOCUMENT	The provided file is a personal document that can't be accepted for business verification.
Outdated document version	kybOutdatedVersion	OUTDATED_DOCUMENT_VERSION	The provided document is not the most recent version based on the state company register.
Expiration date	kybExpirationDate	EXPIRATION_DATE	The document has an unsuitable expiration date.
No date	kybNoDate	INCOMPLETE_DOCUMENT	There is no date specified in the document.
Screenshot	kybScreenshot	SCREENSHOTS	The provided document is a screenshot. Upload your document as a scanned copy or PDF file.
Low quality	kybLowQuality	LOW_QUALITY	The provided document file's quality is too low to accept for verification.
Incomplete document	kybIncompleteDocument	INCOMPLETE_DOCUMENT	The provided file doesn't include all pages and sides of the document.
Non-authentic document	kybNonAuthenticDocument	UNFILLED_ID	The provided document is not authentic.
Document template	kybDocumentTemplate	DOCUMENT_TEMPLATE	The provided document is a template.
Not a document	kybNotADocument	NOT_DOCUMENT	The provided file is not a document.
Graphics editing software	kybGraphicsEditingSoftware	GRAPHIC_EDITOR	The provided document has graphic modifications or edits applied. A document that hasn't been changed in any way should be uploaded.
Forgery	kybForgery	FORGERY	The provided document is suspected of being a forgery.
Other
Spam	kybSpam	SPAM	The verification hasn't been completed due to a large number of repeated uploads, contacting support is required.
Inactive	kybInactive	COMPANY_INACTIVE_ENTITY	The entity is seems to be inactive according to the publicly available state company registry.
Sole entrepreneur	kybSoleEntrepreneur	DOCUMENT_MISSING	Business verification of the sole interpreneur demands uploading the corporate documents confirming a legal status and containing a registration/VAT number.
Incorrect company name	kybIncorrectCompanyName	COMPANY_INCORRECT_DATA	The specified company name in the profile doesn't match the data in the corporate documents or companies state register.
Incorrect registration number	kybIncorrectRegistrationNumber	COMPANY_INCORRECT_DATA	The specified company registration number in the profile doesn't match the data in the corporate documents or companies state register.
Unacceptable entity	kybUnacceptableEntity	REGULATIONS_VIOLATIONS	The entity type cannot be accepted according to regulations.

Button	Group ID	Button ID	Associated rejection label	Description
Check unavailable	ekycRetry	checkUnavailable	CHECK_UNAVAILABLE	The government database is currently unavailable, so we were not able to verify applicant data.

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Control and ownership structure

Additional documents

Unsuitable document

Other

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