Learn more about the temporary rejection labels.
The following table contains the list of buttons assigned upon the temporary rejection of applicant profiles.
Button |
Group ID |
Button ID |
Associated rejection label |
Description |
---|---|---|---|---|
Address page |
additionalPages |
registrationStamp |
DOCUMENT_PAGE_MISSING |
The uploaded document is missing the address page. |
Another side |
additionalPages |
anotherSide |
DOCUMENT_PAGE_MISSING |
The uploaded document is double-sided and only one side was uploaded. |
Data not readable |
|
dataNotVisible |
UNSATISFACTORY_PHOTOS |
The information on the uploaded photo is illegible. The image may be blurred or cropped, making it impossible to read the needed data (for example name or MRZ). |
Edited PoA |
badPhoto |
editedPoa |
GRAPHIC_EDITOR, UNSATISFACTORY_PHOTOS |
The uploaded photo displays signs of changes in the context of brightness, contrast, contents, etc. |
Expiration date page |
additionalPages |
expirationPage |
DOCUMENT_PAGE_MISSING |
The uploaded document is missing the expiration date page. |
Incomplete document |
badPhoto |
incomplete |
INCOMPLETE_DOCUMENT, UNSATISFACTORY_PHOTOS |
Part of the document (document corners) is not visible. |
Main page of the document |
additionalPages |
mainPageId |
DOCUMENT_PAGE_MISSING |
The uploaded document is missing the biodata page. |
Next page |
additionalPages |
nextPage |
DOCUMENT_PAGE_MISSING |
The uploaded document is missing a page. |
Photoshop |
badPhoto |
imageEditor |
GRAPHIC_EDITOR, UNSATISFACTORY_PHOTOS |
The photo displays signs of tampering via a digital editor. The purpose of the editor could be anything from resizing to forgery. |
Screenshots |
badPhoto |
screenshot |
SCREENSHOTS, UNSATISFACTORY_PHOTOS |
The applicant uploaded screenshots instead of photos or scans. |
Button |
Group ID |
Button ID |
Associated rejection label |
Description |
---|---|---|---|---|
Address issue |
dataMismatch |
address |
WRONG_ADDRESS |
The address in the profile does not match the address in the document uploaded by the applicant. |
Date of birth issue |
dataMismatch |
dateOfBirth |
PROBLEMATIC_APPLICANT_DATA |
The date of birth in the profile does not match the date of birth in the document uploaded by the applicant. |
Full name issue |
|
fullName |
PROBLEMATIC_APPLICANT_DATA |
The full name in the profile does not match the name in the document uploaded by the applicant. |
Gender mismatch |
|
gender |
PROBLEMATIC_APPLICANT_DATA |
The gender in the applicant profile does not match the gender in the document uploaded by the applicant. |
Incorrect BVN |
dbNetChecks |
incorrectBvn |
INCORRECT_SOCIAL_NUMBER |
The BVN number provided by the applicant is incorrect. |
Incorrect SSN |
dbNetChecks |
incorrectSsn |
INCORRECT_SOCIAL_NUMBER |
The SSN number provided by the applicant is incorrect. |
Incorrect TIN |
dbNetChecks |
incorrectTin |
INCORRECT_SOCIAL_NUMBER |
The tax number provided by the applicant is incorrect. |
Button |
Group ID |
Button ID |
Associated rejection label |
Description |
---|---|---|---|---|
Compare with ID mismatch |
selfie |
badFaceComparison |
BAD_FACE_MATCHING, BAD_SELFIE |
The applicant's face on the selfie is not clearly visible and can not be matched against the photo in the ID document. |
Liveness with watermark |
selfie |
livenessWatermark |
BAD_SELFIE |
There is camera text or a watermark on the Liveness record originating from the proprietary software. |
Selfie Liveness |
selfie |
selfieLiveness |
BAD_SELFIE |
The applicant failed the Liveness check. |
Selfie with ID |
selfie |
selfieWithId |
BAD_SELFIE |
The applicant uploaded a selfie without the ID document. |
Video selfie |
selfie |
videoSelfie |
BAD_VIDEO_SELFIE |
The applicant is failed to pass the video selfie check. A new video selfie has been requested. |
Webcam selfie |
selfie |
webcamSelfie |
BAD_SELFIE |
The applicant failed the Liveness check. |
Button |
Group ID |
Button ID |
Associated rejection label |
Description |
---|---|---|---|---|
Applicant can not be seen |
videoIdent |
notSeen |
UNSUITABLE_ENV |
On the Video Ident call, the applicant was not visible. |
Bad connection |
videoIdent |
badConnection |
CONNECTION_INTERRUPTED |
The Video Ident call connection was interrupted. |
Interrupted interview |
videoIdent |
applicantInterruptedInterview |
APPLICANT_INTERRUPTED_INTERVIEW |
On the Video Ident call, the applicant did not finish the interview. |
No docs |
videoIdent |
noSuitableDocs |
DOCUMENT_MISSING |
The applicant failed to provide the required documents on the Video Ident call. |
Not alone |
videoIdent |
notAlone |
UNSUITABLE_ENV |
On the Video Ident call, the applicant was not alone. |
Button |
Group ID |
Button ID |
Associated rejection label |
Description |
---|---|---|---|---|
Copy of ID doc |
badDocument |
copyOfIdDoc |
BAD_PROOF_OF_IDENTITY |
The applicant has uploaded a photo of a paper copy of their document instead of the original document, which is no acceptable. |
Damaged ID |
badDocument |
damagedId |
DOCUMENT_DAMAGED |
The provided ID document is damaged to the extent that it makes verification data, such as name or MRZ, unreadable (e.g. the ID is stained or scratched). |
Digital ID |
badDocument |
digitalId |
DIGITAL_DOCUMENT |
The applicant uploaded a digital version of the document. |
English translation |
badDocument |
needTranslation |
INCOMPATIBLE_LANGUAGE |
The applicant uploaded a document in a language that is not supported by Sumsub, so the notarized English translation has been requested. |
Expired ID |
badDocument |
expiredId |
EXPIRATION_DATE |
The provided identity document has expired. |
ID expiration date (1 month) |
|
expirationDate |
EXPIRATION_DATE |
The provided identity document expires in less than one month. |
Invalid ID |
badDocument |
invalidId |
ID_INVALID |
The provided identity document is invalid. |
Not a full DoB |
badDocument |
notFullDob |
BAD_PROOF_OF_IDENTITY |
Applicant date of birth is not present in the provided document. |
Not a full name |
badDocument |
notFullName |
BAD_PROOF_OF_IDENTITY |
Applicant full name is not present in the provided document. |
Unsigned document |
badDocument |
unsigned |
BAD_PROOF_OF_IDENTITY |
The applicant uploaded a document without relevant signatures and stamps. |
Without face |
badDocument |
withoutFace |
BAD_PROOF_OF_IDENTITY |
The face of the document’s owner is poorly visible, making face match impossible. |
Wrong type |
badDocument |
wrongType |
BAD_PROOF_OF_IDENTITY |
The uploaded document can not be accepted for verification. |
Button |
Group ID |
Button ID |
Associated rejection label |
Description |
---|---|---|---|---|
Applicant data mismatch |
|
dataMismatch |
BAD_PROOF_OF_ADDRESS |
The address on the document uploaded by the applicant does not match the address entered by the applicant. |
Certified form |
proofOfAddress |
certifiedForm |
BAD_PROOF_OF_ADDRESS |
There is no stamp/signature of the issuing organization on the document uploaded by the applicant. |
Full address |
proofOfAddress |
fullAddress |
BAD_PROOF_OF_ADDRESS |
The full address of the applicant has not been provided on the document or can’t be read. |
Full name |
|
fullName |
BAD_PROOF_OF_ADDRESS |
The full name of the applicant has not been provided on the document or can’t be read. |
Issue date |
proofOfAddress |
issueDate |
BAD_PROOF_OF_ADDRESS |
There is no issue date on the document uploaded by the applicant or it is expired according to the PoA validity settings. |
List of documents |
proofOfAddress |
listOfDocs |
BAD_PROOF_OF_ADDRESS |
The applicant uploaded a document that is not supported by Sumsub. |
Passport without number |
|
notEnoughData |
BAD_PROOF_OF_ADDRESS |
There is no number on the document (passport) uploaded by the applicant. |
Submit the same document |
proofOfAddress |
sameDoc |
BAD_PROOF_OF_ADDRESS |
The applicant uploaded the same document as PoA and PoI. |
Button |
Group ID |
Button ID |
Associated rejection label |
Description |
---|---|---|---|---|
Account/Card number |
|
notEnoughData |
BAD_PROOF_OF_PAYMENT |
The account/card number on the bank statement is missing or can not be read. |
Bank account |
proofOfPayment |
bankAccount |
BAD_PROOF_OF_PAYMENT |
The information about the bank account is missing. |
Bank card |
proofOfPayment |
bankCard |
BAD_PROOF_OF_PAYMENT |
The information on the bank card is missing or can’t be read. |
Bank card without name |
|
fullNameIssue |
BAD_PROOF_OF_PAYMENT |
The name on the bank card is missing. |
Bank statement |
proofOfPayment |
bankStatement |
BAD_PROOF_OF_PAYMENT |
The information on the bank statement is missing or can’t be read. |
Black crypto |
N/A |
blackCrypto |
BAD_PROOF_OF_PAYMENT |
The crypto wallet address is incorrect. |
Card number mismatch |
bankStatement |
numberMismatch |
BAD_PROOF_OF_PAYMENT |
The bank card number on the bank statement does not match the provided bank card. |
Copy bank card |
bankCard |
noCard |
BAD_PROOF_OF_PAYMENT |
The applicant uploaded an image of a copy of the bank card. |
Decline payment |
N/A |
proofOfPayment |
BAD_PROOF_OF_PAYMENT |
N/A |
E-wallet |
proofOfPayment |
e-wallet |
BAD_PROOF_OF_PAYMENT |
The e-wallet needs to be confirmed. |
Expired bank card |
|
expirationDate |
BAD_PROOF_OF_PAYMENT |
The provided bank card has expired or expires soon. |
Full name (bank statement) |
|
fullNameIssue |
BAD_PROOF_OF_PAYMENT |
The full name on the bank statement is missing or can not be read. |
Issue date (bank statement) |
bankStatement |
invalidIssueDate |
BAD_PROOF_OF_PAYMENT |
The issue date on the bank statement is missing or can not be read. |
Wire transfer |
proofOfPayment |
wireTransfer |
BAD_PROOF_OF_PAYMENT |
The wire transfer needs to be confirmed. |
Button |
Button ID |
Associated rejection label |
Description |
---|---|---|---|
Control and ownership structure |
|||
Incorrect control structure | kybIncorrectControlStructure | COMPANY_NOT_DEFINED_STRUCTURE | The declared control structure of the company doesn't meet data in the corporate documents and requires changing or providing other establishing documents. |
Incorrect ownership structure | kybIncorrectOwnershipStructure | COMPANY_NOT_DEFINED_OWNERSHIP_STRUCTURE | The declared ownership structure of the company doesn't meet data in the corporate documents and requires changing or providing other establishing documents. |
Missing KYC for UBOs | kybMissingKYCForUBOs | COMPANY_NOT_VALIDATED_BENEFICIAL_OWNERS | All ultimate beneficial owners of the company who were requested for identity verification should pass the required checks. |
Missing KYC for shareholders | kybMissingKYCForShareholders | COMPANY_NOT_VALIDATED_BENEFICIARIES | All shareholders of the company who were requested for identity verification should pass the required checks. |
Missing KYC for directors | kybMissingKYCForDirectors | COMPANY_NOT_VALIDATED_DIRECTORS | All directors of the company who were requested for identity verification should pass the required checks. |
Missing KYC for representative | kybMissingKYCForRepresentative | COMPANY_NOT_VALIDATED_REPRESENTATIVES | All representatives of the company who were requested for identity verification should pass the required checks. |
Additional documents |
|||
Legal existence | kybLegalExistence | ADDITIONAL_DOCUMENT_REQUIRED | The provided document should confirm legal existence of your company: a certificate of incorporation, excerpt from the register, etc. |
Register of shareholders/UBOs | kybRegisterOfShareholdersOrUBOs | ADDITIONAL_DOCUMENT_REQUIRED | The provided document should establish the benefical owners of your company: a register of shareholders, excerpt from the register, etc. |
Certificate of Incorporation | kybCertificateOfIncorporation | ADDITIONAL_DOCUMENT_REQUIRED | The company's certificate of incorporation/registration should be provided. |
Articles of Association | kybArticlesOfAssociation | ADDITIONAL_DOCUMENT_REQUIRED | The company's memorandum/articles of association should be provided. |
Register of directors | kybRegisterOfDirectors | ADDITIONAL_DOCUMENT_REQUIRED | The company's register of directors/officers should be provided. |
Register of members | kybRegisterOfMembers | ADDITIONAL_DOCUMENT_REQUIRED | The company's register of members should be provided. |
Company register excerpt | kybCompanyRegisterExcerpt | ADDITIONAL_DOCUMENT_REQUIRED | The company's recent excerpt from the register should be provided. |
Proof of address | kybProofOfAddress | ADDITIONAL_DOCUMENT_REQUIRED | The document confirming the company's registered address should be provided. |
EIN | EIN | ADDITIONAL_DOCUMENT_REQUIRED | The document containing the company's EIN should be provided. |
Certificate of Incumbency | kybCertificateOfIncumbency | ADDITIONAL_DOCUMENT_REQUIRED | The company's certificate of incumbency should be provided. |
Certificate of Good Standing | kybCertificateOfGoodStanding | ADDITIONAL_DOCUMENT_REQUIRED | The company's certificate of Good Standing should be provided. |
Internal form | kybInternalForm | ADDITIONAL_DOCUMENT_REQUIRED | The provided internal form for applicants should be duly filled in and signed. |
Legal bond | kybLegalBond | ADDITIONAL_DOCUMENT_REQUIRED | The provided document should establish the legal bonds. |
Official position | kybOfficialPosition | ADDITIONAL_DOCUMENT_REQUIRED | The provided document should confirm an official position in the company. |
More documents required | moreDocs | MORE_DOCS_REQUIRED | Additional documents are required. |
Unsuitable document |
|||
Unsigned document | kybUnsignedDocument | UNSUITABLE_DOCUMENT | The provided document hasn't been duly signed. |
Unsealed document | kybUnsealedDocument | UNSUITABLE_DOCUMENT | The provided document hasn't been sealed. |
Non-apostilled document | kybNonApostilledDocument | UNSUITABLE_DOCUMENT | The provided document hasn't been apostilled. |
Non-notarized document | kybNonNotarizedDocument | UNSUITABLE_DOCUMENT | The provided document hasn't been notarized. |
Non-certified document | kybNonCertifiedDocument | UNSUITABLE_DOCUMENT | The provided document is not a valid certified copy. |
Missing translation | kybMissingTranslation | UNSUITABLE_DOCUMENT | There is no English translation applied to the document. |
Non-certified translation | kybNonCertifiedTranslation | UNSUITABLE_DOCUMENT | The translation of the document hasn't been certified. |
Self-issued document | kybSelfIssuedDocument | UNSUITABLE_DOCUMENT | The provided document has been issued not by the state company/authority. A document that was issued and registered officially should be uploaded. |
Personal document | kybPersonalDocument | UNSUITABLE_DOCUMENT | The provided file is a personal document that can't be accepted for business verification. |
Outdated document version | kybOutdatedVersion | OUTDATED_DOCUMENT_VERSION | The provided document is not the most recent version based on the state company register. |
Expiration date | kybExpirationDate | EXPIRATION_DATE | The document has an unsuitable expiration date. |
No date | kybNoDate | INCOMPLETE_DOCUMENT | There is no date specified in the document. |
Screenshot | kybScreenshot | SCREENSHOTS | The provided document is a screenshot. Upload your document as a scanned copy or PDF file. |
Low quality | kybLowQuality | LOW_QUALITY | The provided document file's quality is too low to accept for verification. |
Incomplete document | kybIncompleteDocument | INCOMPLETE_DOCUMENT | The provided file doesn't include all pages and sides of the document. |
Non-authentic document | kybNonAuthenticDocument | UNFILLED_ID | The provided document is not authentic. |
Document template | kybDocumentTemplate | DOCUMENT_TEMPLATE | The provided document is a template. |
Not a document | kybNotADocument | NOT_DOCUMENT | The provided file is not a document. |
Graphics editing software | kybGraphicsEditingSoftware | GRAPHIC_EDITOR | The provided document has graphic modifications or edits applied. A document that hasn't been changed in any way should be uploaded. |
Forgery | kybForgery | FORGERY | The provided document is suspected of being a forgery. |
Other |
|||
Spam | kybSpam | SPAM | The verification hasn't been completed due to a large number of repeated uploads, contacting support is required. |
Inactive | kybInactive | COMPANY_INACTIVE_ENTITY | The entity is seems to be inactive according to the publicly available state company registry. |
Sole entrepreneur | kybSoleEntrepreneur | DOCUMENT_MISSING | Business verification of the sole interpreneur demands uploading the corporate documents confirming a legal status and containing a registration/VAT number. |
Incorrect company name | kybIncorrectCompanyName | COMPANY_INCORRECT_DATA | The specified company name in the profile doesn't match the data in the corporate documents or companies state register. |
Incorrect registration number | kybIncorrectRegistrationNumber | COMPANY_INCORRECT_DATA | The specified company registration number in the profile doesn't match the data in the corporate documents or companies state register. |
Unacceptable entity | kybUnacceptableEntity | REGULATIONS_VIOLATIONS | The entity type cannot be accepted according to regulations. |
Button |
Group ID |
Button ID |
Associated rejection label |
Description |
---|---|---|---|---|
Check unavailable |
ekycRetry |
checkUnavailable |
CHECK_UNAVAILABLE |
The government database is currently unavailable, so we were not able to verify applicant data. |