July, 2026

User Verification

Cross Check Rules release

We have released a new service — Cross Check Rules.

This update transforms cross-validation into a flexible rule builder, giving clients more control over how applicant data is checked across different verification steps.

You can now use Basic mode for standard cross-check settings or switch to Advanced mode to configure custom rules in more detail. In Advanced mode, you can:

• Create rules.
• Add and reorder conditions.
• Test rule logic directly in the Dashboard.

The Dashboard has also been redesigned to make working with presets, testing custom rules, and reviewing cross-validation results easier and more intuitive. Detailed cross-validation results are now available directly in the applicant profile, helping you understand which checks were triggered and why.

App token creation notifications

We now send email notifications when an app token is created. This gives you better visibility into account activity and helps you react faster if suspicious access is detected.

The notification includes key security details, such as the token name, creation time in UTC, IP address, and location. It also includes quick links to app tokens and active sessions, so users can review activity and revoke a token if needed.

Notifications are sent to members who can access the key or client group where the app token was created and have the Manage application tokens permission.

Suspected Fraud Duplicate tasks for ID documents

Suspected Fraud Duplicate tasks can now be created based on face matches in ID documents.

Previously, face-matching search worked only with selfies. With this update, Sumsub can match faces across ID documents. If two applicants have the same face but different names or dates of birth, Sumsub creates a Fraud Duplicate task.

Dashboard

Editable SSO users and Owner assignment

SSO users can now be edited in the Dashboard, and the Owner role can be assigned to them.

Previously, SSO users were fully managed through the identity provider, meaning their permissions were overwritten on every login. Because of this, clients using SSO could not assign the Owner role to an SSO account.

With this update, SSO users can now be edited directly in the Dashboard. Users with the required permissions can assign the Owner role to an SSO user when needed. SSO users with the Owner role are no longer affected by identity provider group and permission mapping during login, so their permissions stay unchanged. Their identity details, such as first and last name, continue to sync from the identity provider.

Regular SSO users remain fully managed through the identity provider. SSO sync cannot automatically promote a user to Owner, and the last-owner protection still applies.

Sumsub Support Portal

The new Sumsub Support Portal is now available.

The portal gives clients a dedicated space to manage support requests and access problem-centric resources directly from the Dashboard. They can submit new support requests, track active and historical tickets, filter tickets by status, and search by keywords or specific Applicant IDs.

The portal also includes an FAQ library with answers to common support scenarios, such as Dashboard troubleshooting, AML review guidance, and applicant rejection reasons. The FAQ will continue to be updated and expanded.

The Support Portal is integrated with the Dashboard and is available only to logged-in users.

Dashboard visual refresh

Content is now organized into clearer visual blocks, making pages easier to scan and helping users focus on the main workspace:

• Navigation, main content, and Summy AI are now visually separated into dedicated areas.
• Summy AI opens in a dedicated side panel across Dashboard pages.
• The Sandbox mode indicator is now more prominent.

Manual 2FA setup

You can now set up 2FA manually using a text key.

Previously, 2FA setup required scanning a QR code. With this update, you can either scan the QR code or copy the setup key as text, making 2FA setup easier when QR scanning is not available.

Self Purchase: AML Screening

One more service is now available for Self Purchase — AML Screening. Go to the Solutions page of the Dashboard to get a new solution for your verification.

Self Purchase: Facial Age Estimation

Facial Age Estimation is now available for Self Purchase. Go to the Solutions page of the Dashboard to get a new solution for your verification.

To complete the setup, go to the Advanced Settings in the Dashboard and tick the Enable Facial Age Estimation checkbox.

Automation

Summy AI Level Builder update

Summy AI Level Builder can now help you enable services after purchase.

You can ask Summy AI for help with product setup, and the requested products can now be configured directly through the self-purchase flow.

This makes post-purchase setup faster and easier, helping you start using purchased services with less manual configuration.

Transaction Monitoring

Device Emulation for sample transactions

Device Emulation is now available for sample transactions in the Dashboard.

You can create sample Fiat, Crypto, Sign up, and Log in transactions with a generated virtual device and a custom set of device risk labels. The full testing flow can be completed directly in the Dashboard.

Travel Rule

Protocol Manager

Protocol Manager is now available in Travel Rule settings.

You can use Protocol Manager to view available protocols and request the ones you need as part of your Travel Rule setup.

SDK

MobileSDK update

MobileSDK version 1.45 has been released. Changelog:

• iOS
• Android

Main updates include the following:

• Support for the Payment Methods check step — Bank card verification.
• The Sumsub ID banner has been redesigned and the toggle is now enabled by default.