June 2025

User Verification

Payment Method Check Advanced update

Applicants no longer need to cover their bank card data with their fingers when uploading document images.

ID check after document upload

The ID check that triggers immediately after document upload is now enabled for both the MobileSDK and the WebSDK 2.0.

This update reduces the waiting time and speeds up the verification process.

SDK

WebSDK 1.0 disabling

As of June 1, 2025, WebSDK 1.0 is no longer supported by Sumsub. All new features, future development, bug fixes, and enhancements will be released only on WebSDK 2.0.

We strongly recommend that you migrate to WebSDK 2.0, which receives continuous technical support, regular updates, and new feature releases. You can find detailed migration instructions in our WebSDK documentation.

Support for custom final rejection comments in SDK

New functionality for configuring final rejection comments has been delivered.

Key points of the update:

• A new Reject review comments tab has been added to the SDK Translations interface, where you can modify final rejection comments for Applicants, Actions, and Companies.
• By default, standard rejection comments will be shown on the new tab. When you edit and save custom rejection text, the new strings will appear above the default ones.
• If you customize the rejection comments in SDK, those will be prioritized over both standard and custom comments set in the moderation comment pack.

Travel Rule

Travel Rule SDK launch

We have released the Travel Rule SDK solution, which is a simpler method for VASPs to collect information from their users about the transaction counterparties.

It is built on WebSDK 2.0, includes inbuilt unhosted wallet verification flows, and can be white labeled based on client preferences.

Dashboard

Unified Notes format

Previously, notes were presented in different formats in several tabs. We have now unified all notes into a single format. No matter which tab you are on, notes look and behave the same way, which creates a smoother and more intuitive experience.

New format includes the following:

• Attaching files and tags to your notes.
• Clear visibility of who the note is for.
• Pin important notes: highlight key notes by pinning them to the top. Applicable only to client notes.

Case Management

Feature launch

Sumsub Case Management updated solution allows to manually investigate alerts and displays all applicant data in one place. It comes with the following features:

• Each team can have their own investigation flow using a Case Blueprint — a configured case page and team case queue.
• Teams can escalate cases to each other.
• Regulatory reports can be created from a case page if it is a valid threat.
• Case can be escalated to a supervisor for observation.

Business Verification

Interface improvements

We have made several visual updates for a more user-friendly experience:

• All the major KYB requirements, like optionality of document groups, roles, their appointed verification levels and thresholds, are now shown as hints to Company steps in the side-bar.
• A chip with KYB type underneath the KYB level name.
• Roles are now displayed in header links on the Applicant page. Since one person may be involved with multiple companies, we added a compact overlay hint with details.

Calculated percentage of direct ownership

If we do not get the ownership percentage from a source, we start calculating it on our end, using a plain specification of company shares.

In addition, we have started to display beneficiallyHeld attribute.

Risk labels update

New Business verification risk labels include:

• Additional company fields are absent in the database — we could not cross-check additional attributes, like legal address, registration date, website, tax ID as they are not present in corporate DBs.
• Mismatch of additional company fields in the database — additional fields mismatched against data provided by a user.
• Required company fields are absent in the document — company OCR could not extract expected fields according to the document type.
• Mismatch of additional company fields in the document — additional fields (registration date, legal address, tax ID) mismatched against data in corporate DBs.

User Verification

Crucial updates in rejection logic

As a part of our ongoing commitment to improving platform integrity and usability, we’re fine‑tuning how our system interprets certain internal indicators, such as patterns previously associated with elevated risk, so we can cut downon possible false-positive rejections and improve our precision even further.

1. Blocklist logic (16.05.2025). The Respect blocklist hits only from the key group option is now default behavior. Previously rejected users will remain rejected on your project. However, such users will be eligible for re-verification in the new applicant.
2. Forgery label logic (06.06.2025). The Forgery label duplicates will no longer cause automatic rejections unless added to your local blocklist. Previously rejected users will remain rejected on your project. However, such users will be eligible for re-verification in the new applicant.

Reusable KYC improvements

A bunch of Reusable KYC updates have been delivered to improve the product’s security and scaling abilities.

Statistics and identifying Reusable KYC applicants

• As a Reusable KYC customer, you can now view the graphs of usage of the Reusable identity product in the Analytics section of the Dashboard.
• In the Dashboard, applicants can be filtered by Reuse scope, which indicates whether the Reusable Identity product was used during verification—either via Sumsub ID or Reusable KYC.
• The timeline in the applicant profile now shows whether documents were reused via Reusable KYC or Sumsub ID.

Testing in sandbox

• You can test Reusable KYC sharing within the same key in Sandbox without any extra configuration—both Donor and Recipient is the same key.
• A shareToken can now be generated directly from an applicant profile and included in a verification flow using verification links, simulating API calls.
• Testing the email-matching implementation of Reusable KYC via SDK now requires using the Sandbox verification presets.

SDK

SDK toggle visibility

Only users having the Team Lead role or higher will be able to see the toggle for switching a verification level from SDK 1 to SDK 2. WebSDK 2.0.

New version of MSDK

We’ve released the new MSDK version 1.36 with updates for both iOS and Android platforms.

Changelog

• iOS
• Android

Features and products supported on both systems (iOS & Android):

• AllDocs
• The multi-select Country question type in the Questionnaire step
• New setting in the Proof of Address (PoA) step: Accept PoA documents with multiple pages
• New setting in the Non-Doc step: Allow skipping of the Non-Doc step

Android-specific updates:

• Kotlin updated to 1.9.25
• Minimum supported API level is now 23

iOS fixes:

Resolved issue where consent text was missing when only one consent should be shown.

Travel Rule

New country rule bundles

Two new Travel Rule bundles for Japan and Hong Kong have been added, and the bundle for EU countries has been revamped.

This brings the total number of supported bundles to 10.

Dashboard

Marketplace page launch

We’ve launched the new Marketplace page, replacing the old Integrations section. This page serves several purposes:

• Clearly showcases the wide range of partner integrations available
• Displays Sumsub products that can be enabled
• Supports configuration of BYOK (Bring Your Own Key) integrations—such as Chainalysis or World-Check

Status labels:

• Disabled — the product is not yet active.
• Set up required — the product is enabled but needs configuration.
• Active — the product is enabled and fully configured.

The SSO Login page has been moved to Settings→Team.

Non-Doc Verification

USA Non-Doc Identity and Address Verification news

We’ve rolled out an improvement to alias name matching for the USA Non-Doc Identity Verification (SSN) product.

We now receive a list of known aliases associated with an individual and intelligently select the best match, improving approval rates.

Business Verification

Trials for production

It’s now possible to configure the Business Verification trial limits—and this works even for production accounts.