Overview

Use this method to change the applicant review status back to init (Documents requested).

This allows you to request missing documents without resetting previously uploaded documents or completed verification steps.

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Attention

This method is intended specifically for cases when applicants are in the onHold (Requires action) status and have at least one grey (Requested) step. It is designed to help you manage such cases more efficiently.

In all other situations—when the applicant has no grey (Requested) steps—the status you attempt to assign will be automatically overridden and replaced with the system-determined status.

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Note

The Reset applicant profile method also sets the applicant status to init but resets all completed verification steps, deactivates all uploaded documents, and removes all previously assigned statuses.

Request example

curl -X POST \
     'https://api.sumsub.com/resources/applicants/687fb2373fc85ad66b5d8744/-/init' \
     -H 'content-type: application/json' \
     -d '{
            "note": "Example note",
            "tags": [
              "First tag",
              "Second tag"
            ],
            "reasons": {
              "manual": [
                "additionalDocumentRequest"
              ]
            }
          }'

Response explained

If the request is sent and processed successfully, you will receive a JSON response representing the applicant profile.

You can see the response structure, possible content with descriptions, and examples of response on the following page.

If the request fails, you will receive an HTTP response containing an error code and a message explaining the error. For example:

{
   "code": 400,
   "description": "Applicant must be on hold to move to init", 
   "correlationId": "0d3457fdac54803edf23c932ddd561a2"
}

Errors