This page lists buttons assigned upon the final rejection of applicant profiles.

Compromised persons

Group ID: compromisedPersons.

Button	Button ID	Associated rejection label	Description
Adverse media	adverseMedia	ADVERSE_MEDIA	The applicant is mentioned in adverse media.
Criminal records	criminalRecords	CRIMINAL	The applicant is a convicted criminal.
Fitness probity	fitnessProbity	COMPROMISED_PERSONS	The applicant was found on the fitness and probity lists. These lists are used to ensure that individuals in key positions meet specific standards of competence and integrity, reducing the risk of malfeasance.
Incomplete data	incompleteName	COMPROMISED_PERSONS	The name the applicant entered is incomplete, so the system could not match it against the watchlists properly.
PEP	pep	PEP	The applicant is a politically exposed person. This means that they are currently in a position of great control or have been in the past.
Sanction lists	sanctionList	SANCTIONS	The applicant was mentioned on sanctions lists.
Warning	warning	COMPROMISED_PERSONS	The applicant was found on the following lists: Interpol most wanted, the EU most wanted, US DOJ (FBI, DEA, US marshals, and others). These lists contain information about individuals who are wanted by law enforcement agencies for various crimes.

Different docs

Group ID: differentDocs.

Button	Button ID	Associated rejection label	Description
Different docs	differentDocs	INCONSISTENT_PROFILE	The image was declined because the submitted documents/payment methods belong to different people.
Different Bank cards	differentDocs	INCONSISTENT_PROFILE, BAD_PROOF_OF_PAYMENT	The submitted bank cards belong to different people.

E-KYC

Group ID: ekycReject.

Button	Button ID	Associated rejection label	Description
Data mismatch	dataMismatch	PROBLEMATIC_APPLICANT_DATA	The data provided by the applicant does not match the data from the government database.
E-KYC skipped	skip	PROBLEMATIC_APPLICANT_DATA	E-KYC step has been skipped.
Not enough data in source	notEnoughDataInSource	PROBLEMATIC_APPLICANT_DATA	Sumsub could not find the applicant data in the government database.

External databases rejects

Group ID: dbNetReject.

Button	Button ID	Associated rejection label	Description
Address mismatch	addressMismatch	DB_DATA_MISMATCH	Provided address does not match the data from the government database.
Data mismatch	dataMismatch	DB_DATA_MISMATCH	Provided data does not match the data from the government database.
Data not found	dataNotFound	DB_DATA_NOT_FOUND	We could not find user data in the government database.
Date of birth mismatch	dobMismatch	DB_DATA_MISMATCH	Provided date of birth does not match the data from the government database.
False identity document risk	falseIdentityDocument	FRAUDULENT_PATTERNS	There is a risk that the identity document is fake.
False identity risk	falseIdentity	FRAUDULENT_PATTERNS	There is a risk that the applicant is faking their identity.
Name mismatch	nameMismatch	DB_DATA_MISMATCH	Provided name does not match the data from the government database.
Restricted Person	restrictedPerson	RESTRICTED_PERSON	The applicant has been found on the restricted list.

Fake

Group ID: fake.

Button	Button ID	Associated rejection label	Description
Edited ID data	editedId	FORGERY	Signs of edited data have been detected in the applicant ID document.
Fake	fake	FORGERY	Suspected fraudulent account.
Fake PoA	fakePoa	FORGERY	The information in the PoA document is inconsistent.
Fake selfie	fakeSelfie	FRAUDULENT_PATTERNS	Signs of forgery have been detected in the applicant selfie.
NFC data mismatch	nfcMismatch	FORGERY	Data from the document chip does not match the data on the document.
Physical forgery	forgedId	FORGERY	The document has been physically tampered with.
Suspected Forgery	fake	FORGERY	We suspect the applicant account is fradulent.

Problematic company structure

Group ID: compromisedStructure.

Button	Button ID	Associated rejection label	Description
Problematic company structure	compromisedStructure	COMPANY_PROBLEMATIC_STRUCTURE	There are officials in the control and ownership structure who got rejected.

Red crypto

Group ID: redCrypto.

Button	Button ID	Associated rejection label	Description
Red crypto	redCrypto	BAD_PROOF_OF_PAYMENT	Wallet has a high risk score.

Regulations violations

Group ID: regulationsViolations.

Button	Button ID	Associated rejection label	Description
Age	age	AGE_REQUIREMENT_MISMATCH, REGULATIONS_VIOLATIONS	The applicant does not meet the client age requirements.
Countries mismatch	countriesMismatch	REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT	The country of residence does not match the country registration of bank card.
Duplicate	duplicate	DUPLICATE, REGULATIONS_VIOLATIONS	By default, one applicant can have only one active account.
High risk Bank card	riskBankCard	REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT	High risk bank card has been detected.
Name mismatch	inconsistency	REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT	The bank card holder name does not match the name on the ID.
Wrong region	wrongRegion	WRONG_USER_REGION, REGULATIONS_VIOLATIONS	The applicant is from a region or a country that is not supported by the client.
Wrong residency	wrongResidency	WRONG_USER_REGION, REGULATIONS_VIOLATIONS	The applicant is a resident of a country that is not supported by the client.

Rejected payment

Group ID: paymentsIssues.

Button	Button ID	Associated rejection label	Description
Rejected payment	paymentsIssues	BAD_PROOF_OF_PAYMENT	Payment method was rejected due to high-risk issues found.

Spam

Group ID: spam.

Button	Button ID	Associated rejection label	Description
Spam	spam	SPAM	Verification rejected due to excessive file uploads.

Suspected fraud

Group ID: fraudulentPatterns.

Button	Button ID	Associated rejection label	Description
Blocklist	blocklist	BLOCKLIST	We suspect this account to be fake. There is a high risk score for a fraud.
Bypass attempts	livenessBypass	FRAUDULENT_LIVENESS	The applicant attempted to use digital and/or physical objects to deceive the system.
Deepfake	deepFake	FRAUDULENT_LIVENESS	The applicant attempted to bypass the liveness check with a deepfake.
Different people	livenessDifferentPeople	FRAUDULENT_LIVENESS	The liveness check was initiated by multiple people on multiple devices.
Forced verification	forcedVerification	THIRD_PARTY_INVOLVED	Forced verification has been suspected.
Fraud network	serial	FRAUDULENT_PATTERNS	The applicant is suspected to be part of a fraud network. For more information, refer to this article.
High risk profile	highRiskProfile	FRAUDULENT_PATTERNS	Rejection based on detected anomalies, including IP address inconsistencies, device footprint, VPN usage, and previous verification attempts. A thorough review of the applicant documentation and behavioral patterns is advised.
Liveness with phone	livenessWithPhone	THIRD_PARTY_INVOLVED	The applicant phone was present during the Liveness check. In some cases, fraudsters use phones to give instructions on passing liveness in order to create an account with someone else credentials.
Printed copy of ID	printedIdCopy	NOT_DOCUMENT	The applicant provided a document printout.
Template	template	FORGERY	We suspect tampered data.
Selfie mismatch	selfieMismatch	SELFIE_MISMATCH	The applicant selfie does not match the photo in the document.

Videoident

Group ID: videoIdentFinalRejection.

Button	Button ID	Associated rejection label	Description
3rd Force Involvement	forcedVerification	FRAUDULENT_PATTERNS	Rejection suggests that the applicant may have been forced into involuntary account creation or verification.
Sponsored registration	3rdPartyInvolvement	THIRD_PARTY_INVOLVED	We suspect the applicant was paid to create the account.
Unsupported language	unsupportedLanguage	UNSUPPORTED_LANGUAGE	The applicant does not speak any of the supported languages.