Final rejection

Learn more about the final rejection buttons.

This page lists buttons assigned upon the final rejection of applicant profiles.

Compromised persons

Group ID: compromisedPersons.

ButtonButton IDAssociated rejection labelDescription
Adverse mediaadverseMediaADVERSE_MEDIAThe applicant is mentioned in adverse media.
Criminal recordscriminalRecordsCRIMINALThe applicant is a convicted criminal.
Fitness probityfitnessProbityCOMPROMISED_PERSONSThe applicant was found on the fitness and probity lists. These lists are used to ensure that individuals in key positions meet specific standards of competence and integrity, reducing the risk of malfeasance.
Incomplete dataincompleteNameCOMPROMISED_PERSONSThe name the applicant entered is incomplete, so the system could not match it against the watchlists properly.
PEPpepPEPThe applicant is a politically exposed person. This means that they are currently in a position of great control or have been in the past.
Sanction listssanctionListSANCTIONSThe applicant was mentioned on sanctions lists.
WarningwarningCOMPROMISED_PERSONSThe applicant was found on the following lists: Interpol most wanted, the EU most wanted, US DOJ (FBI, DEA, US marshals, and others). These lists contain information about individuals who are wanted by law enforcement agencies for various crimes.

Different docs

Group ID: differentDocs.

ButtonButton IDAssociated rejection labelDescription
Different docsdifferentDocsINCONSISTENT_PROFILEThe image was declined because the submitted documents/payment methods belong to different people.
Different Bank cardsdifferentDocsINCONSISTENT_PROFILE, BAD_PROOF_OF_PAYMENTThe submitted bank cards belong to different people.

E-KYC

Group ID: ekycReject.

ButtonButton IDAssociated rejection labelDescription
Data mismatchdataMismatchPROBLEMATIC_APPLICANT_DATAThe data provided by the applicant does not match the data from the government database.
E-KYC skippedskipPROBLEMATIC_APPLICANT_DATAE-KYC step has been skipped.
Not enough data in sourcenotEnoughDataInSourcePROBLEMATIC_APPLICANT_DATASumsub could not find the applicant data in the government database.

External databases rejects

Group ID: dbNetReject.

ButtonButton IDAssociated rejection labelDescription
Address mismatchaddressMismatchDB_DATA_MISMATCHProvided address does not match the data from the government database.
Data mismatchdataMismatchDB_DATA_MISMATCHProvided data does not match the data from the government database.
Data not founddataNotFoundDB_DATA_NOT_FOUNDWe could not find user data in the government database.
Date of birth mismatchdobMismatchDB_DATA_MISMATCHProvided date of birth does not match the data from the government database.
False identity document riskfalseIdentityDocumentFRAUDULENT_PATTERNSThere is a risk that the identity document is fake.
False identity riskfalseIdentityFRAUDULENT_PATTERNSThere is a risk that the applicant is faking their identity.
Name mismatchnameMismatchDB_DATA_MISMATCHProvided name does not match the data from the government database.
Restricted PersonrestrictedPersonRESTRICTED_PERSONThe applicant has been found on the restricted list.

Fake

Group ID: fake.

ButtonButton IDAssociated rejection labelDescription
Edited ID dataeditedIdFORGERYSigns of edited data have been detected in the applicant ID document.
FakefakeFORGERYSuspected fraudulent account.
Fake PoAfakePoaFORGERYThe information in the PoA document is inconsistent.
Fake selfiefakeSelfieFRAUDULENT_PATTERNSSigns of forgery have been detected in the applicant selfie.
NFC data mismatchnfcMismatchFORGERYData from the document chip does not match the data on the document.
Physical forgeryforgedIdFORGERYThe document has been physically tampered with.
Suspected ForgeryfakeFORGERYWe suspect the applicant account is fradulent.

Problematic company structure

Group ID: compromisedStructure.

ButtonButton IDAssociated rejection labelDescription
Problematic company structurecompromisedStructureCOMPANY_PROBLEMATIC_STRUCTUREThere are officials in the control and ownership structure who got rejected.

Red crypto

Group ID: redCrypto.

ButtonButton IDAssociated rejection labelDescription
Red cryptoredCryptoBAD_PROOF_OF_PAYMENTWallet has a high risk score.

Regulations violations

Group ID: regulationsViolations.

ButtonButton IDAssociated rejection labelDescription
AgeageAGE_REQUIREMENT_MISMATCH,
REGULATIONS_VIOLATIONS
The applicant does not meet the client age requirements.
Countries mismatchcountriesMismatchREGULATIONS_VIOLATIONS,
BAD_PROOF_OF_PAYMENT
The country of residence does not match the country registration of bank card.
DuplicateduplicateDUPLICATE,
REGULATIONS_VIOLATIONS
By default, one applicant can have only one active account.
High risk Bank cardriskBankCardREGULATIONS_VIOLATIONS,
BAD_PROOF_OF_PAYMENT
High risk bank card has been detected.
Name mismatchinconsistencyREGULATIONS_VIOLATIONS,
BAD_PROOF_OF_PAYMENT
The bank card holder name does not match the name on the ID.
Wrong regionwrongRegionWRONG_USER_REGION,
REGULATIONS_VIOLATIONS
The applicant is from a region or a country that is not supported by the client.
Wrong residencywrongResidencyWRONG_USER_REGION,
REGULATIONS_VIOLATIONS
The applicant is a resident of a country that is not supported by the client.

Rejected payment

Group ID: paymentsIssues.

ButtonButton IDAssociated rejection labelDescription
Rejected paymentpaymentsIssuesBAD_PROOF_OF_PAYMENTPayment method was rejected due to high-risk issues found.

Spam

Group ID: spam.

ButtonButton IDAssociated rejection labelDescription
SpamspamSPAMVerification rejected due to excessive file uploads.

Suspected fraud

Group ID: fraudulentPatterns.

ButtonButton IDAssociated rejection labelDescription
BlocklistblocklistBLOCKLISTWe suspect this account to be fake. There is a high risk score for a fraud.
Bypass attemptslivenessBypassFRAUDULENT_LIVENESSThe applicant attempted to use digital and/or physical objects to deceive the system.
DeepfakedeepFakeFRAUDULENT_LIVENESSThe applicant attempted to bypass the liveness check with a deepfake.
Different peoplelivenessDifferentPeopleFRAUDULENT_LIVENESSThe liveness check was initiated by multiple people on multiple devices.
Forced verificationforcedVerificationTHIRD_PARTY_INVOLVEDForced verification has been suspected.
Fraud networkserialFRAUDULENT_PATTERNSThe applicant is suspected to be part of a fraud network. For more information, refer to this article.
High risk profilehighRiskProfileFRAUDULENT_PATTERNSRejection based on detected anomalies, including IP address inconsistencies, device footprint, VPN usage, and previous verification attempts. A thorough review of the applicant documentation and behavioral patterns is advised.
Liveness with phonelivenessWithPhoneTHIRD_PARTY_INVOLVEDThe applicant phone was present during the Liveness check. In some cases, fraudsters use phones to give instructions on passing liveness in order to create an account with someone else credentials.
Printed copy of IDprintedIdCopyNOT_DOCUMENTThe applicant provided a document printout.
TemplatetemplateFORGERYWe suspect tampered data.
Selfie mismatchselfieMismatchSELFIE_MISMATCHThe applicant selfie does not match the photo in the document.

Videoident

Group ID: videoIdentFinalRejection.

ButtonButton IDAssociated rejection labelDescription
3rd Force InvolvementforcedVerificationFRAUDULENT_PATTERNSRejection suggests that the applicant may have been forced into involuntary account creation or verification.
Sponsored registration3rdPartyInvolvementTHIRD_PARTY_INVOLVEDWe suspect the applicant was paid to create the account.
Unsupported languageunsupportedLanguageUNSUPPORTED_LANGUAGEThe applicant does not speak any of the supported languages.