Final rejection

Learn more about the final rejection labels.

The following table contains the list of buttons assigned upon the final rejection of applicant profiles.

Rejection reason:

Button	Group ID	Button ID	Associated rejection label	Description
Data not found	dbNetReject	dataNotFound	DB_DATA_NOT_FOUND	User data has not been found in the government database.
Problematic company structure	N/A	compromisedStructure	COMPANY_PROBLEMATIC_STRUCTURE	There are officials in the control and ownership structure who got rejected.
Spam	N/A	spam	SPAM	The applicant uploaded irrelevant images or failed to provide the required documents 6 or more times.
Suspected Forgery	N/A	fake	FORGERY	The applicant account is suspected to be fraudulent.
Wrong region/country	N/A	regulationsViolations	WRONG_USER_REGION	The applicant is from a region or a country that is not supported by your project.

Button	Group ID	Button ID	Associated rejection label	Description
Data mismatch	ekycReject proofOfAddress proofOfPayment	dataMismatch	PROBLEMATIC_APPLICANT_DATA	The data provided by the applicant does not match the data from the government database.
E-KYC skipped	ekycReject	skip	PROBLEMATIC_APPLICANT_DATA	E-KYC step has been skipped.
Not enough data in source	ekycReject	notEnoughDataInSource	PROBLEMATIC_APPLICANT_DATA	Sumsub could not find the applicant data in the government database.

Button	Group ID	Button ID	Associated rejection label	Description
Deepfake	fraudulentPatterns	deepFake	FORGERY	A deepfake attempt detected.
Fake	badDocument fraudulentPatterns	fake	FORGERY	We suspect the applicant account is fradulent.
Fake (payments)	N/A	fraudulentPatterns	FORGERY	We suspect the applicant account is fradulent.
Fake PoA	fake	fakePoa	FORGERY	The information in the PoA document is inconsistent.
Fake selfie	fake	fakeSelfie	FORGERY	Signs of forgery have been detected in the applicant's selfie.
Forced Verification	videoIdentFinalRejection	forcedVerification	FORGERY	We suspect the applicant was forced to pass verification.
Liveness with phone	fraudulentPatterns	livenessWithPhone	FORGERY	The applicant phone was present during the Liveness check.
NFC data mismatch	fake	nfcMismatch	FORGERY	The data extracted form the NFC chip does not match the data in the document.
Physical forgery	fake	forgedId	FORGERY	The document has been physically tampered with.
Template	fraudulentPatterns	template	FORGERY	We suspect tampered data.

Button	Group ID	Button ID	Associated rejection label	Description
Age	regulationsViolations	age	AGE_REQUIREMENT_MISMATCH, REGULATIONS_VIOLATIONS	The applicant does not meet the client's age requirements.
Duplicate	regulationsViolations	duplicate	DUPLICATE, REGULATIONS_VIOLATIONS	By default, one applicant can have only one active account.
Spam	regulationsViolations	spam	SPAM	The applicant uploaded irrelevant images or failed to provide the required documents 6 or more times.
Unsupported language	regulationsViolations videoIdentFinalRejection	unsupportedLanguage	UNSUPPORTED_LANGUAGE	The applicant doesn't speak any of the supported languages.
Wrong region	regulationsViolations	wrongRegion	WRONG_USER_REGION, REGULATIONS_VIOLATIONS	The applicant is from a region or a country that is not supported by the client.

Button	Group ID	Button ID	Associated rejection label	Description
3rd Force Involvement	videoIdentFinalRejection	forcedVerification	FRAUDULENT_PATTERNS	The video ident call showed that the applicant was misled and/or forced by the 3rd party to create the account.
Blocklist	fraudulentPatterns	blocklist	BLOCKLIST	We suspect the applicant account is fradulent, as it has a very high risk score.
Bypass attempts	fraudulentPatterns	livenessBypass	FRAUDULENT_LIVENESS	The applicant attempted to use digital and/or physical objects to fool the system.
Countries mismatch	regulationsViolations	countriesMismatch	REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT	The applicant country of residence does not match the bank card registration country.
Different bank cards	N/A	differentDocs	INCONSISTENT_PROFILE, BAD_PROOF_OF_PAYMENT	The bank cards submitted by the applicant belong to different people.
Different bank cards (payments)	N/A	differentDocs	REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT	The submitted bank cards belong to different people.
Different docs	N/A	differentDocs	INCONSISTENT_PROFILE	The documents or means of payment submitted by the applicant belong to different people.
Different people	fraudulentPatterns	livenessDifferentPeople	FRAUDULENT_LIVENESS	Multiple people/devices were present during the liveness check.
Forced verification	fraudulentPatterns	livenessForced	FORGERY	Suspected forced verification.
Fraud network	fraudulentPatterns	serial	FRAUDULENT_PATTERNS	The account is suspected to be part of a fraud network.
High-risk bank card	regulationsViolations	riskBankCard	REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT	The provided bank card has a high risk score.
High-risk profile	fraudulentPatterns regulationsViolations	highRiskProfile	FRAUDULENT_PATTERNS	The system has detected suspicious applicant behavior such as high-risk IP, using multiple devices, etc.
Name mismatch	regulationsViolations dataMismatch	inconsistency	REGULATIONS_VIOLATIONS, BAD_PROOF_OF_PAYMENT	The bank card holder name does not match the name on the applicant ID.
Red crypto	N/A	redCrypto	BAD_PROOF_OF_PAYMENT	The provided e-wallet has a high risk score.
Rejected payment	N/A	paymentsIssues	BAD_PROOF_OF_PAYMENT	The provided payment method was rejected due to high risk.
Selfie mismatch	fraudulentPatterns	selfieMismatch	SELFIE_MISMATCH	The applicant’s selfie does not match the photo in the document.
Sponsored registration	videoIdentFinalRejection	3rdPartyInvolvement	THIRD_PARTY_INVOLVED	We suspect the applicant was paid to create the account.

Button	Group ID	Button ID	Associated rejection label	Description
Adverse media	compromisedPersons	adverseMedia	ADVERSE_MEDIA	The applicant is mentioned in adverse media.
Criminal records	compromisedPersons	criminalRecords	CRIMINAL	The applicant is a convicted criminal.
Incomplete data	compromisedPersons	incompleteName	COMPROMISED_PERSONS	The name the applicant entered is incomplete, so the system could not match it against the watchlists properly.
PEP	compromisedPersons	pep	PEP	The applicant is a politically exposed person. This means that they are currently in a position of great control or have been in the past.
Sanctions	compromisedPersons	sanctionList	SANCTIONS	The applicant was mentioned on sanctions lists.