This page lists buttons assigned upon the temporary rejection of applicant profiles.

Additional checks

Group ID: dbNetChecks.

Button	Button ID	Associated rejection label	Description
Check Unavailable	checkUnavailable	CHECK_UNAVAILABLE	The government database is currently unavailable. We could not validate the user identity document.
Driving Restrictions	drivingRestrictions	RESTRICTED_PERSON	The applicant is subject to driving restrictions.
Incorrect BVN	incorrectBvn	INCORRECT_SOCIAL_NUMBER	The BVN number provided by the applicant is incorrect. A new BVN has been requested.
Incorrect SSN	incorrectSsn	INCORRECT_SOCIAL_NUMBER	The SSN number provided by the applicant is incorrect. A new SSN has been requested.
Incorrect TIN	incorrectTin	INCORRECT_SOCIAL_NUMBER	The tax number provided by the applicant is incorrect. A new tax number has been requested.

Additional pages

Group ID: additionalPages.

Button	Button ID	Associated rejection label	Description
Address page	registrationStamp	DOCUMENT_PAGE_MISSING	The uploaded document is missing the address page.
Another side	anotherSide	DOCUMENT_PAGE_MISSING	The uploaded document is double-sided and only one side was uploaded. A photo of the missing side has been requested.
Expiration date page	expirationPage	DOCUMENT_PAGE_MISSING	The uploaded document is missing the expiration date page.
Main page of the document	mainPageId	DOCUMENT_PAGE_MISSING	The uploaded document is missing the biodata page.. A new photo has been requested.
Next page	nextPage	DOCUMENT_PAGE_MISSING	The document page with expiration date has been requested.

Bad bank card

Group ID: bankCard.

Button	Button ID	Associated rejection label	Description
Bank card without name	fullNameIssue	BAD_PROOF_OF_PAYMENT	The name on the bank card is missing.
Expired bank card	expirationDate	BAD_PROOF_OF_PAYMENT	The provided bank card has expired or expires soon. A new one has been requested.

Bad bank statement

Group ID: bankStatement.

Button	Button ID	Associated rejection label	Description
Account/Card number	notEnoughData	BAD_PROOF_OF_PAYMENT	The account/card number on the bank statement is missing or cannot be read.
Full name (bank statement)	fullNameIssue	BAD_PROOF_OF_PAYMENT	The full name on the bank statement is missing or cannot be read.

Bad document

Group ID: badDocument.

Button	Button ID	Associated rejection label	Description
Copy of ID doc	copyOfIdDoc	BAD_PROOF_OF_IDENTITY	The applicant has uploaded a photo of a paper copy of their document instead of the original document.
Damaged ID	damagedId	DOCUMENT_DAMAGED	The document is either damaged or unreadable. A new document has been requested.
Data mismatch	dataMismatch	REQUESTED_DATA_MISMATCH	The details in this document do not match with the information provided.
Digital ID	digitalId	DIGITAL_DOCUMENT	The applicant uploaded a digital version of the document. A new document has been requested.
English translation	needTranslation	INCOMPATIBLE_LANGUAGE	The applicant uploaded a document in a language that is not supported by Sumsub. The notarized English translation has been requested.
Expired ID	expiredId	EXPIRATION_DATE	The provided identity document has expired. A new document has been requested.
ID expiration date	expirationDate	EXPIRATION_DATE	The provided identity document expires in less than one month.
Invalid ID	invalidId	ID_INVALID	The provided identity document is invalid. A new document has been requested.
Missed NFC	missedNfc	INCOMPLETE_DOCUMENT	NFC scanning is required.
Not a full DoB	notFullDob	BAD_PROOF_OF_IDENTITY	Applicant date of birth is not present in the provided document.
Not a full name	notFullName	BAD_PROOF_OF_IDENTITY	Applicant full name is not present in the provided document.
Suspicious document	suspiciousDocument	BAD_PROOF_OF_IDENTITY	A new document has been requested, to minimize potential risk of fraud.
Unsigned document	unsigned	BAD_PROOF_OF_IDENTITY	The applicant uploaded a document without relevant signatures and stamps. A signed copy has been requested.
Without face	withoutFace	BAD_PROOF_OF_IDENTITY	The face of the document owner is poorly visible, making face match impossible.
Wrong type	wrongType	BAD_PROOF_OF_IDENTITY	The uploaded document is not supported by Sumsub.

Bad photo

Group ID: badPhoto.

Button	Button ID	Associated rejection label	Description
Data not readable	dataNotVisible	UNSATISFACTORY_PHOTOS	Required fields of the document are not readable or visible. A new photo has been requested.
Photoshop	imageEditor	GRAPHIC_EDITOR, UNSATISFACTORY_PHOTOS	Image editors have been detected. A new photo has been requested.
Screenshots	screenshot	SCREENSHOTS, UNSATISFACTORY_PHOTOS	The applicant uploaded screenshots. A new photo has been requested.

Black crypto

Group ID: blackCrypto.

Button	Button ID	Associated rejection label	Description
Black crypto	blackCrypto	BAD_PROOF_OF_PAYMENT	Wallet address is incorrect.
Black crypto	blackCrypto	BAD_PROOF_OF_PAYMENT	Wallet address does not participate in outputs of transaction.

Control and ownership structure

Group ID: kybControlAndOwnershipStructure.

Button	Button ID	Associated rejection label	Description
Incorrect control structure	kybIncorrectControlStructure	COMPANY_NOT_DEFINED_STRUCTURE	The declared control structure of the company does not meet data in the corporate documents and requires changing or providing other establishing documents.
Incorrect ownership structure	kybIncorrectOwnershipStructure	COMPANY_NOT_DEFINED_OWNERSHIP_STRUCTURE	The declared ownership structure of the company does not meet data in the corporate documents and requires changing or providing other establishing documents.
Missing KYC for directors	kybMissingKYCForDirectors	COMPANY_NOT_VALIDATED_DIRECTORS	All directors of the company who were requested for identity verification should pass the required checks.
Missing KYC for representative	kybMissingKYCForRepresentative	COMPANY_NOT_VALIDATED_REPRESENTATIVES	All representatives of the company who were requested for identity verification should pass the required checks.
Missing KYC for shareholders	kybMissingKYCForUBOs	COMPANY_NOT_VALIDATED_BENEFICIARIES	All shareholders of the company who were requested for identity verification should pass the required checks.
Missing KYC for UBOs	kybMissingKYCForUBOs	COMPANY_NOT_VALIDATED_BENEFICIAL_OWNERS	All ultimate beneficial owners of the company who were requested for identity verification should pass the required checks.

Data mismatch

Group ID: dataMismatch.

Button	Button ID	Associated rejection label	Description
Address issue	address	WRONG_ADDRESS	The address on the profile does not match document data.
Date of birth issue	dateOfBirth	PROBLEMATIC_APPLICANT_DATA	The date of birth on the profile does not match document data.
Full name issue	fullName	PROBLEMATIC_APPLICANT_DATA	The full name on the profile does not match document data.
Gender mismatch	gender	PROBLEMATIC_APPLICANT_DATA	The gender on the profile does not match document data.
Data mismatch (payments)	dataMismatch	BAD_PROOF_OF_PAYMENT	The filled-in data does not match the information on the uploaded image.

E-KYC retry

Group ID: ekycRetry.

Button	Button ID	Associated rejection label	Description
Check unavailable	checkUnavailable	CHECK_UNAVAILABLE	The government database is currently unavailable. We could not verify user data with this method.
Data mismatch	dataMismatch	PROBLEMATIC_APPLICANT_DATA	Provided data does not match the data from the government database.
Not enough data in source	notEnoughDataInSource	PROBLEMATIC_APPLICANT_DATA	We could not find applicant data in the government database.

External databases retries

Group ID: dbNetRetry.

Button	Button ID	Associated rejection label	Description
Address mismatch	addressMismatch	DB_DATA_MISMATCH	Provided address does not match the data from the government database.
Check Unavailable	checkUnavailable	CHECK_UNAVAILABLE	The government database is currently unavailable. We could not verify user data with this method.
Data mismatch	dataMismatch	DB_DATA_MISMATCH	Provided data does not match the data from the database.
Data not found	dataNotFound	DB_DATA_NOT_FOUND	We could not find applicant data in the database.
Date of birth mismatch	dobMismatch	DB_DATA_MISMATCH	Provided date of birth does not match the data from the database.
Gender mismatch	genderMismatch	DB_DATA_MISMATCH	Provided gender does not match the data from the database.
Name mismatch	nameMismatch	DB_DATA_MISMATCH	Provided name does not match the data from the database.

GPS as POA skipped

Group ID: gpsAsPoaSkipped.

Button	Button ID	Associated rejection label	Description
GPS as POA skipped	gpsAsPoaSkipped	GPS_AS_POA_SKIPPED	The applicant has completed verification but has not provided sufficient address details.

Legal Entity (company)

Group ID: company.

Button	Button ID	Associated rejection label	Description
Beneficial owners are not validated	notDeterminedBeneficiaries	COMPANY_NOT_VALIDATED_BENEFICIAL_OWNERS	All ultimate beneficial owners of the company who were requested for identity verification should pass the required checks.
Control structure is not established	controlStructureIsNotEstablished	COMPANY_NOT_DEFINED_STRUCTURE	The declared control structure of the company does not meet data in the corporate documents and requires changing or providing other establishing documents.
Directors are not validated	notDeterminedRepresentatives	COMPANY_NOT_VALIDATED_DIRECTORS	All directors of the company who were requested for identity verification should pass the required checks.
Incorrect company name	incorrectCompanyName	COMPANY_INCORRECT_DATA	The specified company name in the profile does not match the data in the corporate documents or companies state register.
Incorrect registration number	incorrectRegistrationNumber	COMPANY_INCORRECT_DATA	The specified company registration number in the profile does not match the data in the corporate documents or companies state register.
More docs	moreDocs	MORE_DOCUMENTS_REQUIRED	Additional documents are required.
Ownership structure is not established	ownershipStructureIsNotEstablished	COMPANY_NOT_DEFINED_OWNERSHIP_STRUCTURE	The declared ownership structure of the company could not be established requires changing or providing other establishing documents.
Representatives are not validated	notValidatedRepresentatives	COMPANY_NOT_VALIDATED_REPRESENTATIVES	All representatives of the company who were requested for identity verification should pass the required checks.
Shareholders are not validated	notDeterminedRepresentatives	COMPANY_NOT_VALIDATED_BENEFICIARIES	All shareholders of the company who were requested for identity verification should pass the required checks.

More docs

Group ID: kybAdditionalDocuments.

Button	Button ID	Associated rejection label	Description
Articles of Association	kybArticlesOfAssociation	ADDITIONAL_DOCUMENT_REQUIRED	The company memorandum/articles of association should be provided.
Certificate of Good Standing	kybCertificateOfGoodStanding	ADDITIONAL_DOCUMENT_REQUIRED	The company certificate of Good Standing should be provided.
Certificate of Incorporation	kybCertificateOfIncorporation	ADDITIONAL_DOCUMENT_REQUIRED	The company certificate of incorporation/registration should be provided.
Certificate of Incumbency	kybCertificateOfIncumbency	ADDITIONAL_DOCUMENT_REQUIRED	The company certificate of incumbency should be provided.
Company register excerpt	kybCompanyRegisterExcerpt	ADDITIONAL_DOCUMENT_REQUIRED	The company recent excerpt from the register should be provided.
EIN	kybEIN	ADDITIONAL_DOCUMENT_REQUIRED	The document containing the company EIN should be provided.
Internal form	kybInternalForm	ADDITIONAL_DOCUMENT_REQUIRED	The provided internal form for applicants should be duly filled in and signed.
Legal bond	kybLegalBond	ADDITIONAL_DOCUMENT_REQUIRED	The provided document should establish the legal bonds.
Legal existence document	kybLegalExistence	ADDITIONAL_DOCUMENT_REQUIRED	The provided document should confirm legal existence of your company: a certificate of incorporation, excerpt from the register, etc.
Official position	kybOfficialPosition	ADDITIONAL_DOCUMENT_REQUIRED	The provided document should confirm an official position in the company.
Proof of address	kybProofOfAddress	ADDITIONAL_DOCUMENT_REQUIRED	The document confirming the company registered address should be provided.
Register of directors	kybRegisterOfDirectors	ADDITIONAL_DOCUMENT_REQUIRED	The company register of directors/officers should be provided.
Register of members	kybRegisterOfMembers	ADDITIONAL_DOCUMENT_REQUIRED	The company register of members should be provided.
Register of shareholders/UBOs	kybRegisterOfShareholdersOrUBOs	ADDITIONAL_DOCUMENT_REQUIRED	The provided document should establish the benefical owners of your company: a register of shareholders, excerpt from the register, etc.

Other

Group ID: kybOther.

Button	Button ID	Associated rejection label	Description
Inactive entity	kybInactive	COMPANY_INACTIVE_ENTITY	The entity is seems to be inactive according to the publicly available state company registry.
Incorrect company name	kybIncorrectCompanyName	COMPANY_INCORRECT_DATA	The specified company name in the profile does not match the data in the corporate documents or companies state register.
Incorrect registration number	kybIncorrectRegistrationNumber	COMPANY_INCORRECT_DATA	The specified company registration number in the profile does not match the data in the corporate documents or companies state register.
Sole entrepreneur	kybSoleEntrepreneur	DOCUMENT_MISSING	Business verification of the sole interpreneur demands uploading the corporate documents confirming a legal status and containing a registration/VAT number.
Spam	kybSpam	SPAM	Verification has been rejected due to excessive file uploads.
Unacceptable entity	kybUnacceptableEntity	REGULATIONS_VIOLATIONS	The entity type cannot be accepted according to the regulations.

Proof of Address

Group ID: proofOfAddress.

Button	Button ID	Associated rejection label	Description
Full address	fullAddress	BAD_PROOF_OF_ADDRESS	The full address of the applicant has not been provided on the document or cannot be read.
Full name	fullName	BAD_PROOF_OF_ADDRESS	The full name of the applicant has not been provided on the document or cannot be read.
ID country mismatch	poiPoaCountryMismatch	BAD_PROOF_OF_ADDRESS	The country stated in the ID document does not match the country entered by the applicant.
Issue date	issueDate	BAD_PROOF_OF_ADDRESS	The document uploaded by the applicant is expired according to the PoA validity settings.
List of documents	listOfDocs	BAD_PROOF_OF_ADDRESS	The applicant uploaded a document that is not supported by Sumsub.
Passport without number	notEnoughData	BAD_PROOF_OF_ADDRESS	There is no number on the document (passport) uploaded by the applicant.
Provided address mismatch	dataMismatch	BAD_PROOF_OF_ADDRESS	The address on the document uploaded by the applicant does not match the address entered by the applicant.
Submit the same document	sameDoc	BAD_PROOF_OF_ADDRESS	The applicant uploaded the same document as PoA and PoI.
Unsupported language	unAcceptableLanguage	UNSUPPORTED_LANGUAGE	The applicant uploaded the document in a language that is not supported by Sumsub.

Proof of Payment

Group ID: proofOfPayment.

Button	Button ID	Associated rejection label	Description
Bank card	bankCard	BAD_PROOF_OF_PAYMENT	Bank card details are missing or not visible. A suitable bank card has been requested.
Bank statement	fullName	BAD_PROOF_OF_PAYMENT	Bank statement details are missing or not visible. A suitable bank statement has been requested.
Decline payment	proofOfPayment	BAD_PROOF_OF_PAYMENT	According to the documents provided, the payment has not been completed.
E-wallet	issueDate	BAD_PROOF_OF_PAYMENT	The confirmation of the electronic wallet has been requested.
Wire transfer	listOfDocs	BAD_PROOF_OF_PAYMENT	The confirmation of the wire transfer has been requested.

Selfie

Group ID: selfie.

Button	Button ID	Associated rejection label	Description
Compare with ID mismatch	badFaceComparison	BAD_FACE_MATCHING, BAD_SELFIE	The applicant face on the selfie is not clearly visible and cannot be matched against the photo in the ID document.
Liveness with watermark	livenessWatermark	BAD_SELFIE	There is camera text or a watermark on the Liveness record originating from the proprietary software.
Selfie Liveness	selfieLiveness	BAD_SELFIE	The applicant has failed the Liveness check.
Selfie with ID	selfieWithId	BAD_SELFIE	The applicant uploaded a selfie without the ID document. Selfie with the appropriate ID has been requested.
Video Selfie	videoSelfie	BAD_VIDEO_SELFIE	The applicant has failed to pass the video selfie check. A new video selfie has been requested.
Webcam selfie	webcamSelfie	BAD_SELFIE	Applicant selfie has been requested.

Unsuitable document

Group ID: kybUnsuitableDocument.

Button	Button ID	Associated rejection label	Description
Black and white	kybBlackAndWhite	BLACK_AND_WHITE	The applicant provided the document in black and white. A new image of the document has been requested.
Data mismatch	kybDataMismatch	COMPANY_DATA_MISMATCH	The data in the provided document does not match the data provided by the applicant.
Document template	kybDocumentTemplate	DOCUMENT_TEMPLATE	The provided document is a template.
Expiration date	kybExpirationDate	EXPIRATION_DATE	The document has an unsuitable expiration date.
Forgery	kybForgery	FORGERY	The provided document is suspected of being a forgery.
Graphics editing software	kybGraphicsEditingSoftware	GRAPHIC_EDITOR	The provided document has graphic modifications or edits applied. A document that has not been changed in any way should be uploaded.
Incomplete document	kybIncompleteDocument	INCOMPLETE_DOCUMENT	The provided file does not include all pages and sides of the document.
Low quality	kybLowQuality	LOW_QUALITY	The provided document file quality is too low to accept for verification.
Missing translation	kybMissingTranslation	UNSUITABLE_DOCUMENT	There is no English translation applied to the document.
No date	kybNoDate	INCOMPLETE_DOCUMENT	There is no date specified in the document.
Non-apostilled document	kybNonApostilledDocument	UNSUITABLE_DOCUMENT	The provided document has not been apostilled.
Non-authentic document	kybNonAuthenticDocument	UNFILLED_ID	The provided document is not authentic.
Non-certified document	kybNonCertifiedDocument	UNSUITABLE_DOCUMENT	The provided document is not a valid certified copy.
Non-certified translation	kybNonCertifiedTranslation	UNSUITABLE_DOCUMENT	The translation of the document has not been certified.
Non-notarized document	kybNonNotarizedDocument	UNSUITABLE_DOCUMENT	The provided document has not been notarized.
Not a document	kybNotADocument	NOT_DOCUMENT	The provided file is not a document.
Not readable document	kybCouldntReadFields	UNFILLED_ID	The company name or registration number is missing in the document.
Not the latest version	kybLastVersion	OUTDATED_DOCUMENT_VERSION	The provided document is not the most recent version based on the state company register.
Personal document	kybPersonalDocument	UNSUITABLE_DOCUMENT	The provided file is a personal document that cannot be accepted for business verification.
Screenshot	kybScreenshot	SCREENSHOTS	The provided document is a screenshot. Upload your document as a scanned copy or PDF file.
Self-issued document	kybSelfIssuedDocument	UNSUITABLE_DOCUMENT	The provided document has been issued not by the state company/authority. A document that was issued and registered officially should be uploaded.
Unsealed document	kybUnsealedDocument	UNSUITABLE_DOCUMENT	The provided document has not been sealed.
Unsigned document	kybUnsignedDocument	UNSUITABLE_DOCUMENT	The provided document has not been duly signed.

Videoident

Group ID: videoIdent.

Button	Button ID	Associated rejection label	Description
Applicant can not be seen	notSeen	UNSUITABLE_ENV	On the Video Ident call, the applicant was not visible.
Bad connection	badConnection	CONNECTION_INTERRUPTED	The Video Ident call connection was interrupted.
Interrupted interview	applicantInterruptedInterview	APPLICANT_INTERRUPTED_INTERVIEW	On the Video Ident call, the applicant did not finish the interview.
No docs	noSuitableDocs	DOCUMENT_MISSING	The applicant failed to provide the required documents on the Video Ident call.
Not alone	notAlone	UNSUITABLE_ENV	On the Video Ident call, the applicant was not alone.

Wallet signature mismatch

Group ID: walletSignatureMismatch.

Button	Button ID	Associated rejection label	Description
Wallet Signature mismatch	walletSignatureMismatch	BAD_PROOF_OF_PAYMENT	Signature of the wallet has been mismatched.

Additional checks

Additional pages

Bad bank card

Bad bank statement

Bad document

Bad photo

Black crypto

Control and ownership structure

Button

Button ID

Associated rejection label

Description

Data mismatch

E-KYC retry

External databases retries

GPS as POA skipped

Legal Entity (company)

Button

Button ID

Associated rejection label

Description

More docs

Button

Button ID

Associated rejection label

Description

Other

Proof of Address

Proof of Payment

Selfie

Unsuitable document

Videoident

Wallet signature mismatch