May 2025

Dashboard

Case management tab

The Cases tab is now available on the Applicant page and displays all cases related to a specific applicant profile. The following data and features are included:

• View case information: case status, title, assignee, creation date, tags, and report status & country.
• Ability to add or remove assignees.

A corresponding widget has also been added to the Overview tab, providing a summary of the applicant cases.

Applicant page redesign

The appearance of the Applicant page has been revamped — we have delivered a new look for the blocks that display information from documents. The new design includes modern fonts, new buttons, and a cleaner layout.

SDK

SDK 1.0 to SDK 2.0 migration: Key update

SDK 1.0 will stop working on June 1, 2025. Migrate to the latest version of SDK using our guide.

Mind the following:

• Selfie with Document is not supported in SDK 2.0 and requires switching to the ID + Liveness verification level.
• Video Ident is still in testing.
• Payment Source requires updated API integration and a signed SPA.

User Verification

Custom consent for data processing

The applicant level settings related to custom consents have been updated with the following changes:

• Now you have to choose whether to provide a link or text for your custom agreement. Both options cannot be used simultaneously.
• If you check the Skip consent screen box, you will not be able to customize your agreement, as the screen will be skipped.

Dashboard

Applicant list functionality update

Now, when you open an applicant or an action, the filter state is preserved and will be applied when you return to the applicant list.

Sidebar redesign

New upgraded sidebar design has been enabled. The improved features include:

• Your sidebar state preference (expanded or collapsed) will be remembered.
• Sections and subsections are displayed in a single column for better visibility.
• When collapsed, you can still preview what is inside each section without having to expand it.

Date type for filtering KYC and KYB applicant lists

With the Period filter, you can now choose the date type that will be used for filtering the applicant list. The default date type is Reviewed, but if you choose another date type, the system will remember it as well as other filter and column settings in the table.

SDK

Language update

Catalan (ca) has been added to the MobileSDK.

Developer tools

Create application tokens with expiration time

You can now create application tokens with a predefined expiration time. Set the desired lifespan when generating the token, and it will automatically expire when the time is up.

Transaction Monitoring

New entities for AML Cases

New dedicated block to AML screening results on the Transaction page shows the following:

• AML Case of applicant.
• AML Case of counterparty.
• AML Case of the counterparty institution.
• AML Case of all names we found in payment reference. If there are several names in the payment details, we will screen all of these names separately and create a dedicated AML Case for each name.

On the tables of AML cases, you can identify and filter the cases based on the entity type. In addition, you can see the link to the transaction for the counterparty institution and payment details within the AML Case.

User Verification

UAE Identity Verification

Sumsub UAE Identity Verification solution enables real-time validation of UAE Residence Cards by cross-checking the information extracted from the identity document against the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP). This verification confirms the document authenticity, ownership, and status, ensuring it has not been revoked, replaced, or expired in accordance with CBUAE AML regulatory requirementsfor customer verification.

The UAE Identity Verification solution is ideal for regulated financial institutions, including Neobanks, PSPs, Trading Platforms, and BNPL companies that are looking to establish a secure identity verification process that both minimizes synthetic fraud and ensures compliance with key regulatory requirements.

The support email field requirements update

From now on, the support email is a mandatory field in the global settings.

• If the field was previously empty — you can either leave it empty or enter any valid email address.
• If the field already contains a value — it must be replaced with a valid email address only (empty values will no longer be accepted).

User Verification

Video Identification in Web SDK 2.0

Video Identification is now fully supported on WebSDK 2.0. All future enhancements and innovations related to video identification will be built on WebSDK 2.0.

Liveness check guidance in Web SDK

From now on, when rejecting a Liveness check, we will show the applicant a guidance message if the Liveness check is not suitable.

There will be six rejection screens:

• Incorrect position – for example, the applicant is not looking into the frame.
• Poor lighting – such as a dim environment or a strong backlight.
• Motion blur – if the camera was shaking during the Liveness check and facial features are not recognizable.
• Incorrect expression – for example, if the applicant is sticking out their tongue or making faces. This interferes with facial recognition and is not suitable for verification according to regulations.
• Face obstructed – if the face is partially obscured, such as by a medical mask, hand, or cap visor.
• Sunglasses – prescription glasses with clear lenses are acceptable, sunglasses are not.

If we detect any signs of bypass, we will not tell the applicant the exact reason. For example, we will not disclose that a deepfake or mask was detected. Liveness will allow such low-quality Liveness attempts up to ten times. After that, we will reject them in Lite mode or delegate them to the QCD team for manual inspection in the default mode.

Dashboard

Payment method tab

All applicants who have ever had Payment Method Check action done will have payment methods stored in a separate tab.

It will contain all of the applicant payment methods:

• The ones that came from the Payment Method Check Advanced action.
• The ones that were added manually.

AML Screening

Mock AML in Sandbox

We have added the mock AML screenings to the Sandbox environment. This allows you to test AML at full power—input a specific name and receive AML matches. The feature works for both applicants and transactions.

Business Verification

Company search and pre-fill management

You can now use a new setting to find companies by name and pre-fill the Company Data and Associated Parties steps. Alternatively, you can disable this feature to keep registry information undisclosed or to avoid displaying the Company Search screens in the WebSDK.

Optional roles logic

With the new logic, any form created for company roles in the Associated Parties step can now be made optional.

Additional configurations for these roles can be applied in Global Settings—a checkbox to determine whether optional roles should be considered when assessing verification results.

New webhook companyStructureChanged

A new webhook has been added to notify you if the company structure has changed.

User Verification

ID document fields extraction

Our ID document verification solution is continuously evolving—more and more fields are becoming available for extraction, and a major update has been delivered.

Key highlights:

• 187 countries affected
• 649 documents updated
• 2,250 fields added to the settings