September 2025

Case Management

Unlimited Blueprints for Basic plan

Now you can create an unlimited amount of Blueprints with the free Basic plan.

Non-Doc Verification

Saudi Arabia Residency Verification

We have introduced a new verification solution—Saudi Arabia Residency Verification—which covers 97% of the adult population.

It enables a real-time verification of Saudi citizens' and residents' National Address by requesting applicants to enter the National identification number and Proof number against Saudi Postal Services (SPL). This verification retrieves the applicant’s residential address and name on availability, beside ensuring the extracted address is within the validity period.

Input data:

• Document number
• Proof number

Output data:

• Full name (Optional)
• Address
• Short address

Getting started

1. Navigate to Integrations → Verification levels → Create level.
2. Add the Non-Doc verification step.
3. Select Saudi Arabia Residency Verification in the Non-Doc verification dropdown list.

Travel Rule

New Travel Rule data sharing settings

We've recently redesigned and improved the data sharing settings for Travel Rule.

There are now more fields to share, and they are clearly separated based on whether the participant is an individual or company.

User Verification

Email sending for WebSDK applicant link

You can now send the WebSDK applicant link directly via email — right from the Applicant page.

• If the applicant already has an email saved, it will be pre-filled automatically.
• If not, you can add one in the modal, and it will be saved in the applicant’s profile.

Reusable KYC for Self-service

Reusable KYC is now available to all self-service clients by default.

You can start sharing via Reusable KYC without any extra paperwork—add partners in the dashboard and integrate using the preferred method (API or SDK).

Regular KYC costs still apply under this new approach.

Questionnaire comparison feature

With the new Compare Questionnaire feature, you can compare answers from multiple questionnaires within an applicant’s profile.

Key features:

• The functionality is available only for applicants with multiple questionnaires.
• If there are two questionnaires, the selected one is shown on the left, and the other on the right.
• If there are more than two questionnaires, you can add the third one for comparison.

User Verification

IP location restrictions for verification

We have added a new IP location restriction feature to the level settings to give you more control over where applicants can complete verification. Supported on both WebSDK and MobileSDK (from 1.36.1).

• Clients can now block specific countries or allow only selected countries based on applicants’ IP addresses.
• When an applicant attempts verification from a restricted IP, they will see a message in the SDK explaining the restriction.

VPN detection settings

We have introduced VPN detection and restrictions feature to ensure more reliable applicant verification. Supported on both WebSDK and MobileSDK (from 1.36.1). You can choose to pause verification if a VPN is detected.

• Applicants using a VPN will see a message asking them to disable it before continuing.
• In the WebSDK, this check happens when applicants move between screens. In the MobileSDK, it is currently triggered at initialization.

Supported bank cards update

From now on, we accept bank cards with 8 digit BINs for Payment Method Check Advanced and Transaction Monitoring.

New Database solution for South Africa

We have released a new product in the South African market – South Africa SAID Archive Verification. It allows verifying applicant personal data and national ID card status against an archive government source.

Note that this product utilizes a mirrored database of DHA and may contain outdated information. The data’s recency may be up to 3 months old.

Canadian visas update

For Canadian visas, we have started supporting the OCR for the visa category in the Category field.

Bank Account Verification on Applicant Actions

Using our Bank Account Verification solution via the Applicant Actions level type, you can trigger:

• Payment Method Verification
• Financial Vulnerability Checks
• Fraud Prevention Checks

To do so, perform the following steps:

1. Select the Payment Method Verification step.
2. Enable Bank accounts as a valid source of proof.
3. Check Online banking as one of the options.
4. Select the relevant countries to be used as the verification basis.

Dashboard

Business company name in Business information tab

In the business information tab, you will now see a new Legal company name field. This field is meant to clearly store the legal entity name of the company.

We have also restructured the Business information section to make the layout more user-friendly.

In the top block, you can find legal and official information:

• Legal company name
• Legal email
• Registration number
• Business website
• Business address

Self-service clients can only edit it before trial activation.

In the bottom block, we store Dashboard and SDK-related data:

• Company display name
• Alias name

All clients can edit this information at all times.

Menu name changes

We have renamed the Transactions and travel rule section. Now the title depends on the service enabled.

• Transaction monitoring — if you only have Transaction Monitoring enabled.
• Travel rule — if you only have Travel Rule enabled.
• Transactions and travel rule — if both Transaction Monitoring and Travel Rule are enabled, or neither is enabled.

Transaction Monitoring

New Canada rules bundle

We have introduced a new Canada rules bundle aligned with FINTRAC requirements. It includes rules for large cash and crypto transactions, EFTs, remittances, foreign exchange, instruments, and crowdfunding.

AML Screening

ComplyAdvantage Mesh integration

We have introduced ComplyAdvantage Mesh with presets for AML screenings. This integration offers a new way to run AML checks and also supports ongoing monitoring.

Workflow Builder

Manage nodes

You can now easily select, v, and paste nodes directly on the Workflow Builder canvas. This makes building and reusing workflows much faster and more convenient.

• Copy workflows between keys — select the necessary nodes from one key and paste them into another.
• Reuse prepared flows — copy an example workflow from Examples and quickly insert it into your own Workflow Builder.

All selected nodes are copied. After pasting, some nodes may require additional configuration based on the destination key.

Case Management

Manual user assignment

Now you can manually assign users in the blueprint queue or from the All Cases queue.

Travel Rule

Travel Rule SDK data settings

We have added the ability to configure the exact fields that will be visible in the SDK through the settings tab in Travel Rule.

Based on the data settings configured in Travel Rule, our SDK will now show the selected fields to the clients. VASPs can specify which exact data points to collect and share.

Email logs in Dashboard

From now on, VASPs can see and export a report which shows the counterparty VASPs we emailed on their behalf, emails, date, etc.

Emails tab is available in the Events section in the Dashboard.

Business Verification

Automatic noUBO/noShareholder checkboxes population

Company applicants have to explicitly note if some of the required roles do not apply to the company by selecting the Cannot be identified checkbox on the Associated parties screen. The Company data block includes sibling checkboxes (noUBO, noShareholder) that serve the same purpose.

Now these checkboxes are automatically populated in the Dashboard. You only need to confirm that specific roles are skipped intentionally.

Indication of company-related KYC verifications

If an individual passes KYC in the scope of the company's verification, it will be explicitly mentioned in the warning screen. We also send adjusted e-mail notifications in such cases.

API

Transaction Monitoring and Travel Rule Postman сollection

The Transaction Monitoring and Travel Rule Postman collection has been added to our API documentation. It includes all API methods for both solutions and supports a complete end-to-end setup.

Dashboard

Refined Configurations for levels

Configurations is now a full section with its own internal sub-navigation. Settings are more granular & organized, featuring new dedicated tabs:

• Location settings
• Fraud prevention
• Advanced settings

Upload Flow adjustments

We have redesigned the Add document flow on the applicant page to reduce errors, improve accuracy, and ensure smooth OCR processing. The new flow uses a modal window that guides you through the upload process, considering the document type and country.

Upload options:

• Identity document. The document type and country are required. If the applicant country is already identified, it will be pre-selected. We check the uploaded document based on the settings of the level or global settings. If the document does not meet the established settings, the warning will be shown. One document (up to two images for each side) can be uploaded at a time.
• Proof of address.The document type and country are required. If the applicant country is already identified, it will be pre-selected. Multiple documents and images are allowed to upload.
• Other. The document type and country are required.If the applicant country is already identified, it will be pre-selected. Multiple documents and images are allowed to upload.

Identity document block redesign

We have improved the way PoI data is displayed and reviewed, bringing clarity, structure, and speed to the essential part of the Applicant page.

A new section allows you to have all the Proof of Identity step information in one place.

• All images are now being displayed right next to the identity document data.
• Filters by document type and country are available.
• You can view images from all checks by clicking the View all photos button next to the block header.
• Also, new buttons have been added so that you can swiftly reject images or approve previously rejected ones.

Transaction Monitoring

Copy-pasting JSON from API documentation

From now on, you can copy JSON examples without comments in a single click.

Just find the required transaction example in the docs, click the copy icon, and paste it directly into the payload in the Dashboard.

User Verification

Approve or reject applicant via API

We have introduced new methods that allow clients to approve or reject an applicant at any point in their lifecycle, in any status, and regardless of the state of their documents.

• Approve applicant
• Reject applicant

QES Verification updates

We have designed an alternative to our current user flow, in which the Operator Review has been moved to the end of the QES Verification process.

• This improvement allows the Document Signing step to be executed immediately after the ID and Selfie Verification, removing the need for applicants to wait until their application is approved in order to complete the process.
• Furthermore, this means that clients can configure the entire QES Verification part of the journey on a single verification level.

We also have included the option for applicants to manually edit the information extracted from their identity document in those cases where the fastfail OCR is not confident about the document reading outcome.

• After completing the ID and selfie verification steps, the applicant will be presented with a screen containing both pre-filled and empty information fields that they will be able to adjust or complete.
• To ensure that the information is both correct and genuine, it will be cross-checked with the edits made by the operator at the end of the QES Verification process.

In addition, the list of supported identity documents in Europe has been expanded to include residence permits, driver’s licenses, refugee cards, and others. This improvement further ensures that clients can cover all of their applicants in the region entirely via QES Verification, without having to implement multiple alternative methods.

Bank Account Verification update

From now on, applicants can verify their bank accounts directly in their bank apps. For this type of verification, Sumsub does not require any photos or documents. You can find this verification method in the Action Level settings.

Canada Non-Doc Identity Verification

We have launched Canada Non-Doc Identity Verification. Its key features:

• Authorized non-doc identity verification method under FINTRAC rules.
• Validates name, address, and date of birth — no document upload required.
• Full audit trail and consent capture included.

Client service agreements for Canada Non-Doc Identity Verification will require inclusion of the Mandatory User Terms.

SDK links opening

We have changed the way we track the openings of SDK links when they are triggered by crawlers or bots. Previously, we logged all link openings as if it was done by the applicant.

From now on, such cases are logged as a separate event with the Web crawler source.

• If an applicant does not exist, we will not create one.
• If the applicant already exists, we will log the event, but it will not trigger any workflows, checks, or add any data to the applicant from this opening.

The system will still apply the Link access via external source risk label.

Automatic steps reset

Now clients can reset verification level steps automatically via this API method, but only if step settings require it. We will automatically detect whether a reset is needed, depending on step settings. For instance:

• On the initial level, the ID step did not require reading extra fields, but on the new level it does. In this case, we reset the step.
• If the settings match and no new requirements appear, we do not reset it.

External User Ids In Fraud Networks API

Now Get fraud network by ID API method returns externalUserId together with applicantId – no need to make a lot of requests to link a fraud network data with client's Ids.

SDK

MobileSDK update

1.38 version has been released for both iOS and Android.

• iOS SDK changelog
• Android SDK changelog

Fuzzy Search in WebSDK

Before, in case of mistype, we returned the Nothing Found result. Now, we suggest the closest value. For instance, if you type Columbia, the system will show the option with the right spelling – Colombia.

Sumsub ID

Sumsub ID Account redesign

We have introduced a more user-friendly interface for Sumsub ID accounts with the following changes:

• The overall look has been improved.
• Identity information tab better represents what is stored in the Sumsub ID account.
• New Connections tab that shows any connections made through our Sumsub ID Connect integration.
• Verification history has been expanded with more detailed information on every service where Sumsub ID was used to verify.
• Example services where Sumsub ID can be used for fast verification have been added.