I'm not getting emails from SumSub.

If you're using the Branding feature and have set your email as a sender, make sure that the SPF record was managed by properly.

Also, make sure your email provider is not blocking emails from the sumsub.com domain.

What if I have more questions that I can't find answers for?

Contact us via dashboard livechat, email, or Telegram for an even faster response. We are happy to help!