---
updatedAt: 2026-10-09T05:40:03.000Z
agentTools:
projectIndex: https://docs.sumsub.com/llms.txt
---
# Review cases
Analyze consolidated case data and make informed decisions
The case page consolidates all information needed to analyze, escalate, or resolve a case.
> AML cases are managed in a separate dashboard. To learn more, refer to this article.
# **Step 1. Access and analyze case data**
1. Navigate to My cases or All cases and select the case you want to review.
2. Read the case summary provided by Summy AI. This summary compiles initiation context, applicant background, transaction history, and behavioral patterns based on available data to help speed up decision-making.
To display the AI summary, ensure Overview by Summy is enabled when setting up your blueprint.
3. Review the remaining data available on the case page.
| Tab | Description |
| :---------------- | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Overview | The information about the applicant collected in accordance with the [blueprint](https://docs.sumsub.com/sumsub/docs/setting-up-blueprints) selected for this case. If the case requires dual control, the tab will also contain the actions performed during case investigation and awaiting your approval. |
| Applicant details | An avatar retrieved from the applicant's most recent liveness (selfie) check (if available) and the notes that were taken during the checks. |
| AML | [The AML screening results](https://docs.sumsub.com/sumsub/docs/aml-screening) (if available). |
| Related cases | Links to other cases created for this applicant. |
| Financial data | Applicant payment methods. |
| Events | Case processing history. |
| FIU reports | Reports generated for the case. |
# **Step 2. Make decision**
Depending on your findings, you can change the case status or escalate it to another [blueprint]() using the buttons in the upper-right corner of the screen.
### Note
When you escalate or transfer a case to another blueprint, choosing an Assignee is optional. If you leave a case unassigned, it will be sent to the automated assign queue.
If no escalation is needed and you are ready to conclude the review:
1. Click **Resolve** in the upper-right corner.
2. Select the Resolution stage (False positive or Valid threat).
3. Add a resolution note (optional).
4. Click **Resolve** to finalize.
# Step 3. Update individual transaction statuses
If transactions were attached to the case upon creation, you can update each transaction individually.
1. Select the checkbox to the left of the transaction name.
2. Choose **Approve**, **Reject**, or **Pending**.
Alternatively, you can approve a transaction to validate an automatically assigned status.
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